IT operations management and IT support
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News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
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Feature
24 Mar 2021
How to choose the right email security service for your organisation
With email security threats growing rapidly, businesses can quickly identify and block these by using a top email security service. Here’s how to select the right provider Continue Reading
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Opinion
24 Mar 2021
Employees must be given the right to disconnect
As enterprises increasingly turn to workplace monitoring technologies and more of the workforce moves to remote or hybrid working, unions are campaigning for workers’ ‘right to disconnect’ and not engage in digitally enabled work after hours Continue Reading
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News
23 Mar 2021
NUHS taps RPA in Covid-19 swab tests
Singapore’s National University Health System deploys RPA bots to automate patient registration during Covid-19 swab tests as part of broader efforts to improve efficiency Continue Reading
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News
23 Mar 2021
NCSC beefs up support for education sector after spate of attacks
Refreshed guidance from the NCSC recommends a defence-in-depth strategy as schools and universities face a renewed wave of cyber attacks Continue Reading
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Opinion
23 Mar 2021
Security Think Tank: Attacks on CNI – an evolving frontier in warfare
In the light of increasing cyber attacks on critical national infrastructure, what are the immediate risks to industrial control systems and other operational technology, and what steps can be taken to address them? Continue Reading
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News
22 Mar 2021
Post Office staff instructed to shred documents that undermined its claims Horizon was robust
Barrister advising the Post Office in 2013 stated that destroying documents would "amount to a conspiracy to pervert the course of justice" Continue Reading
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News
22 Mar 2021
$50m ransomware demand on Acer is highest ever
Record-breaking double-extortion cyber attack saw REvil gang exfiltrate financial data from Taiwan-based PC manufacturer Continue Reading
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News
22 Mar 2021
Unionised drivers call on Microsoft to suspend Uber’s Face API licences
Unionised private hire drivers in the UK are calling for Microsoft to suspend Uber’s licences to use its Face API technology after claims the ride-hailing firm’s ID-checking system has led to drivers losing their jobs and having licences revoked Continue Reading
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Opinion
22 Mar 2021
Security Think Tank: Back to square one – ground-up CNI protection
In the light of increasing cyber attacks on critical national infrastructure, what are the immediate risks to industrial control systems and other operational technology, and what steps can be taken to address them? Continue Reading
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News
22 Mar 2021
CIO interview: Juliette Atkinson, IT director, Bradford University
Bradford University’s IT director took a different route than most to get into IT leadership Continue Reading
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News
19 Mar 2021
Post Office IT scandal executive forced out of job at Football Association of Wales
Angela van den Bogerd has left her role at the Football Association of Wales, following criticism of her part in Post Office IT scandal Continue Reading
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News
18 Mar 2021
Government to bail out Post Office which can’t afford to pay compensation to subpostmasters
The Post Office does not have enough money to pay compensation to the subpostmasters it wrongfully prosecuted Continue Reading
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News
18 Mar 2021
Subpostmasters in Court of Appeal to end 20-year torment
Subpostmasters heading to Court of Appeal to clear their names in what is potentially the biggest miscarriage of justice in English legal history Continue Reading
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Opinion
17 Mar 2021
Security Think Tank: Take a realistic perspective on CNI cyber attacks
In light of increasing cyber attacks on critical national infrastructure, what are the immediate risks to industrial control systems and other operational technology, and what steps can be taken to address them? Continue Reading
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News
17 Mar 2021
Capita restructures to simplify its business
Business services supplier creates two core units that focus on public sector and commercial enterprise customers and will sell off non-core assets Continue Reading
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Opinion
17 Mar 2021
Security Think Tank: CNI operators must focus on core issues
In the light of increasing cyber attacks on critical national infrastructure, what are the immediate risks to industrial control systems and other operational technology, and what steps can be taken to address them? Continue Reading
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News
16 Mar 2021
Banks still lack tech skills at the top
Banks have made progress in adding IT knowledge in their boardrooms, but they need more as digital transformation accelerates Continue Reading
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News
16 Mar 2021
Microsoft releases one-click ProxyLogon mitigation tool
Microsoft’s mitigation tool is designed to help customers without dedicated security or IT teams navigate fixing their vulnerable Exchange servers Continue Reading
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16 Mar 2021
How Aberdeenshire Council is using Cherwell’s ITSM platform
Tech leaders are seeing opportunities to expand the remit of IT service management beyond IT Continue Reading
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News
15 Mar 2021
Microsoft Exchange ProxyLogon attacks spike 10 times in four days
Exploitations of the Microsoft Exchange ProxyLogon vulnerabilities have increased tenfold in just four days Continue Reading
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Opinion
15 Mar 2021
Security Think Tank: CNI operators are in an unenviable position
In the light of increasing cyber attacks on critical national infrastructure, what are the immediate risks to industrial control systems and other operational technology, and what steps can be taken to address them? Continue Reading
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News
12 Mar 2021
NCSC issues emergency alert on Microsoft Exchange patch
UK’s national cyber agency calls on organisations affected by the ProxyLogon vulnerabilities to patch their Microsoft Exchange Servers immediately Continue Reading
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Feature
12 Mar 2021
Does email security need a human solution or a tech solution?
People spend a lot of time using email systems, but many do not realise that this makes them attractive targets for cyber criminals. With education and technology, businesses can tackle this problem head-on Continue Reading
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News
12 Mar 2021
DearCry ransomware targets vulnerable Exchange servers
As predicted, ransomware gangs have started to target vulnerable instances of Microsoft Exchange Server, making patching an even greater priority Continue Reading
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News
12 Mar 2021
Brewer Molson Coors targeted in cyber attack
Cyber criminals have disrupted beer production at Molson Coors, one of the world’s largest brewers Continue Reading
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News
11 Mar 2021
Potential miscarriages of justice of Scottish subpostmasters move to full review
The Post Office Horizon scandal gets bigger as subpostmaster prosecutions in Scotland are reviewed Continue Reading
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News
11 Mar 2021
After Emotet takedown, Trickbot roars up threat charts
Malicious actors are turning to new tricks as Emotet fades away Continue Reading
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Opinion
11 Mar 2021
Data-driven innovation needs trustworthy governance
The pandemic has given us a glimpse of what data-driven technology can do for society – and we cannot go back to the status quo Continue Reading
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News
11 Mar 2021
Norwegian government falls victim to Microsoft attacks
Norway’s parliament, the Storting, suffers second major cyber incident in a year as threat groups capitalise on vulnerable Microsoft Exchange Servers Continue Reading
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News
10 Mar 2021
Met Police chooses Capgemini as strategic IT infrastructure services provider
Capgemini has a history of providing the force with day-to-day technology services, and will now deliver its infrastructure services under the Pegasus programme Continue Reading
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News
10 Mar 2021
Welsh FA boss linked to recruitment of controversial former Post Office executive to step down
Football Association Wales CEO Jonathan Ford is stepping down after losing a vote of no confidence triggered by the controversial appointment of Angela van den Bogerd, who was involved in the Post Office IT scandal Continue Reading
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News
10 Mar 2021
Patch Tuesday overshadowed by Microsoft Exchange attacks
Microsoft’s March Patch Tuesday update drops amid ongoing fall-out from widespread Exchange attacks Continue Reading
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News
09 Mar 2021
How biotech firm Luminex manages field service
Technicians at Luminex work remotely, but their schedules, spare parts for repairs and customer site visits need to link to tech support and the CRM Continue Reading
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Opinion
09 Mar 2021
Why your business needs SOC as a service
Security in the digital era demands that businesses monitor their entire IT estate and resolve all alerts, but for many organisations the most effective way of doing that is SOCaaS Continue Reading
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Opinion
09 Mar 2021
Gartner: Three tips to avoid cloud service suspension
As recent events have shown, public cloud providers have the power to terminate cloud contracts, and seemingly legitimate businesses may be at risk Continue Reading
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News
09 Mar 2021
Prime minister yet to respond to serious subpostmaster concerns over Horizon IT scandal inquiry
Subpostmaster victims who have spent millions bringing the Post Office IT scandal to light have received no reply to their concerns from Boris Johnson Continue Reading
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News
08 Mar 2021
Wipro makes its biggest acquisition ever with $1.45bn takeover
Indian IT services supplier Wipro makes biggest acquisition in its history as it bolsters consultancy offering Continue Reading
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News
08 Mar 2021
Government to change unfair private prosecution rules used to prosecute innocent subpostmasters
Government agrees to change private prosecution rules that were abused by the Post Office in its pursuit of subpostmasters wrongly accused of financial crimes Continue Reading
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News
05 Mar 2021
Mandiant: MS Exchange bugs first exploited in January
Analysis from technical teams at FireEye’s Mandiant tracked activity exploiting newly disclosed vulnerabilities in Microsoft Exchange Server more than a month ago Continue Reading
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Feature
05 Mar 2021
Dealing with the challenge of beg bounties
The rise of so-called beg bounties is becoming a challenge for security teams, and can be a drain on time and resources. But what is a beg bounty, and how does it differ from a bug bounty? Continue Reading
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News
05 Mar 2021
Innovation underpinned by trustworthy governance, says CDEI
Public support for greater use of digital technologies such as AI depends on how much trust people have in its governance, says report Continue Reading
- 04 Mar 2021
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News
04 Mar 2021
Okta picks up Auth0 for $6.5bn
Multibillion-dollar acquisition a vote of confidence in future of identity and access management services Continue Reading
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News
04 Mar 2021
Microsoft Exchange CVEs more widely exploited than thought
US CISA issues emergency guidance as impact of four newly disclosed Microsoft Exchange vulnerabilities becomes clearer Continue Reading
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News
04 Mar 2021
Bank of Ireland to reduce branch network by almost half
Bank of Ireland is latest bank to pin its future on digital channels as customers change their banking habits Continue Reading
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News
04 Mar 2021
Qualys caught up in Accellion FTA breach
Security services supplier confirms that some of its data was stolen via vulnerabilities in Accellion’s file transfer product Continue Reading
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Feature
04 Mar 2021
Five ways that disaster recovery changes in a pandemic
Covid-19 has changed IT. Previously, working remotely was a business continuity measure, but now it is the norm. That means disaster recovery has to adapt to new risks and new ways to respond Continue Reading
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News
03 Mar 2021
Emergency patch addresses MS Exchange Server zero-days
Microsoft releases an emergency patch to address multiple zero-day exploits directed at on-premise installations of Exchange Server Continue Reading
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News
02 Mar 2021
How Aberdeenshire Council is using Cherwell’s ITSM platform
Tech leaders are seeing opportunities to expand the remit of IT service management beyond IT Continue Reading
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News
02 Mar 2021
Goldman Sachs CEO comments highlight need for home working balance
The remote working revolution has been prominent in the banking sector and organisations have a balancing act to perform once the pandemic passes Continue Reading
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News
02 Mar 2021
HSBC offers to help customers transitioning to digital banking as branch closures continue
HSBC is offering its customers training in how to bank digitally in a safe and effective way as it, like many banks, moves customers out of branches and towards using online services Continue Reading
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News
02 Mar 2021
FINN completes Covid-delayed migration to the cloud
Norwegian online advertising marketplace completes cloud migration in a single night after months of delay due to the pandemic Continue Reading
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E-Zine
02 Mar 2021
The most influential people in UK technology
In this week’s Computer Weekly, we reveal our annual list of the 50 most influential people in UK IT, and talk to this year’s winner, NHS Digital CEO Sarah Wilkinson, about an unprecedented year of challenges. Also, we examine the best software patching strategies and see how the pandemic has affected women in tech. Read the issue now. Continue Reading
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News
01 Mar 2021
Covid accelerates Bradford University remote working project
Pandemic injected fuel into university’s existing project to introduce remote working Continue Reading
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News
01 Mar 2021
IR35 private sector reforms: Royal Mail contractors ‘frustrated’ by tax status test regime
Royal Mail contractors are ‘frustrated’ by the lack of transparency over their changing tax status, as the company confirms it is moving those ‘likely to be’ inside IR35 onto PAYE working arrangements Continue Reading
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News
26 Feb 2021
Dell bets on continued home working to drive PC demand
The pandemic has led to an increase in PC sales, Dell reports, adding that it expects home working to continue as and when coronavirus restrictions are lifted Continue Reading
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News
25 Feb 2021
NCSC Cyber Action Plan emphasises SME security
NCSC self-assessment tool launched to help sole traders and micro-businesses tackle their cyber security challenges Continue Reading
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News
25 Feb 2021
Npower shuts off app after credential stuffing attack
Npower customers will have to log in to their accounts on its website after its app was withdrawn following a security breach Continue Reading
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News
25 Feb 2021
Tech-enabled hybrid working enables HSBC to cut 40% of its global office space
Bank is making huge reductions in the amount of office space it uses through a global hybrid-working policy Continue Reading
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News
25 Feb 2021
Deloitte: How organisations can prepare for new look office work
In the 1980s, desktop computing changed the workplace. Today, the coronavirus pandemic has led to companies rewriting a 40-year-old rule book Continue Reading
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News
25 Feb 2021
IR35 private sector reforms: What IT contractors need to know
Computer Weekly asks contracting experts to answer questions about PSC bans, compliant umbrella companies and challenging status determinations, with the latest IR35 reforms coming into place Continue Reading
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News
24 Feb 2021
Is Clubhouse safe, and should CISOs stop its use?
With more concerns being raised over the privacy and security of social media app Clubhouse, we consider whether security teams should consider restricting or stopping employees from using it Continue Reading
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News
24 Feb 2021
Businesses forced to ask IT service providers for help during pandemic
IT service providers have been approached by long-time enterprise customers asking for price cuts due to the impact of the pandemic Continue Reading
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News
24 Feb 2021
Babuk ransomware unsophisticated, but highly dangerous
Intelligence gathered through McAfee’s Mvision service reveals more insight into the emerging Babuk ransomware Continue Reading
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News
24 Feb 2021
Appointment of disgraced former Post Office director triggers vote of no confidence in Welsh FA boss
Vote of no confidence in Football Association of Wales boss triggered by recruitment of former Post Office executive who tried to mislead a judge in IT trial Continue Reading
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News
24 Feb 2021
Warning on security risk from virtual events platforms
Vulnerabilities found in virtual events platforms could form part of a variant supply chain attack Continue Reading
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News
23 Feb 2021
Poor data leads to IT squabbles and work stress
Covid-19 has boosted IT in business, but IT workers feel they are overworked and are often in conflict with colleagues. Can better data help? Continue Reading
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News
22 Feb 2021
Malaysia government intervenes to drive 5G forward
The government of Malaysia pledges to spend 15bn ringgit to set up an entity that would be granted spectrum and operational scope to manage 5G roll-outs Continue Reading
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News
22 Feb 2021
Microphones, smartphones, laptops among items stolen from BBC
A total of 105 devices have been stolen from the BBC in the past two years, some of which may have been spirited away by remote workers Continue Reading
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News
18 Feb 2021
2020 a record year for cyber, thanks to Covid
The UK’s cyber industry now employs close to 50,000 people and contributes billions to the economy Continue Reading
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News
17 Feb 2021
Finnish IT sector demand increases after months of decline
IT sector in Finland sees small signs of recovery as demand increases after months of Covid-19-related decline Continue Reading
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News
17 Feb 2021
Security pros agree: We need to take a break
As many as 85% of security staff engage in leisure activities during working hours, but they have excellent reasons for doing so Continue Reading
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News
17 Feb 2021
Emotional intelligence, empathy increasingly valued in CISOs
The pandemic has highlighted the value of soft skills, rather than technical ones, in security Continue Reading
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News
17 Feb 2021
Law firm and cyber criminals clash over source of stolen data
Cyber attack victim Jones Day says its data was stolen in a supply chain attack, but the gang holding it to ransom disagrees Continue Reading
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News
16 Feb 2021
TransferGo to harness Google-inspired tech capability
Payments fintech TransferGo chooses cloud-native core banking platform to build a digital wallet and expand its services Continue Reading
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News
16 Feb 2021
RDP, SSH exposures off the charts thanks to remote working
The Covid-19 pandemic has had an impact on the prevalence of certain vulnerabilities in the wild, according to a report Continue Reading
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News
14 Feb 2021
Cancer Council NSW fixes data silos in integration move
The Cancer Council in New South Wales has integrated its core systems to eliminate data silos and improve productivity Continue Reading
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News
12 Feb 2021
University benefited from early virtual desktop investments when pandemic struck
Edinburgh Napier University was able to react quickly to some of the main challenges brought by the Covid-19 pandemic Continue Reading
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News
11 Feb 2021
Goldman Sachs reopens UK digital savings account
US banking giant resumes online account for UK savers after temporarily withdrawing it in response to high demand Continue Reading
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News
11 Feb 2021
Low-complexity CVEs a growing concern
Analysis of thousands of CVEs logged with NIST in 2020 reveals some unwelcome developments Continue Reading
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Feature
11 Feb 2021
Is it time to ban ransomware insurance payments?
The former head of the NCSC recently called for a dialogue over whether or not it is time to ban insurers from covering ransomware payments. Is he on the right track? Continue Reading
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News
10 Feb 2021
Société Générale adopts work-from-home policy
French bank formalises remote working policy after discussions with labour unions Continue Reading
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News
10 Feb 2021
TCS to recruit 1,500 UK tech professionals this year
Indian IT service provider Tata Consultancy Services commits to recruiting UK IT professionals Continue Reading
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News
10 Feb 2021
Windows 10, Server 2019 users must patch serious zero-day
Another dangerous zero-day exploit is among 56 vulnerabilities patched by Microsoft in February’s Patch Tuesday update Continue Reading
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News
10 Feb 2021
Century-old insurer uses low code as digital demands increase
Lloyds of London insurance and reinsurance broker Miller breaks from the past by adopting low-code software development platform Continue Reading
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News
10 Feb 2021
Helpdesk meltdown due to absenteeism, low morale and increased workload
Remote working has put a strain on the helpdesk, and there is a backlog of unresolved tickets that is taking days to clear Continue Reading
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News
09 Feb 2021
Facebook sued for data-sharing practices with third parties
Data protection claim filed in London against social media giant for its alleged failure to give at least one million users in England and Wales meaningful control over their personal data Continue Reading
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News
09 Feb 2021
Cyberpunk 2077 developer refuses to pay up after ransomware attack
Polish video game developer CD Projekt has released details of a ransomware attack on its systems Continue Reading
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News
09 Feb 2021
‘Batman Begins’ cyber attack is a warning to CNI providers
A thwarted cyber attack in a Florida town that could have resulted in the poisoning of the water supply is a timely reminder of the vulnerability of critical services Continue Reading
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News
09 Feb 2021
NHS reports fewer phishing emails in 2020
The NHSmail email service saw a steady decline in suspected phishing emails during the course of 2020 Continue Reading
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09 Feb 2021
How Nottinghamshire County Council saved loads of money on SAP
The council was paying £100,000 a year just to keep ECC patches up to date and needed to find savings to support frontline services Continue Reading
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News
08 Feb 2021
UK Cyber Security Council to take charge of skills strategy
New government-backed body will be set up to boost careers opportunities and professional standards in the cyber security sector Continue Reading
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News
08 Feb 2021
Interview: Robert Opp, chief digital officer, United Nations Development Programme
Chief digital officer of the United Nations Development Programme talks about the relationship between digital technologies and sustainability, and how it can be used for a more environmentally-friendly and inclusive future Continue Reading
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News
08 Feb 2021
Too few UK organisations offering cyber training for remote work
Nearly a year into the pandemic, a study reveals a concerning tendency for organisations not to bother offering security training for remote workers Continue Reading
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News
08 Feb 2021
Data of thousands of Dutch citizens leaked from government Covid-19 systems
Weak access controls and outdated systems blamed for leaking of the personal details of thousands of Dutch citizens tested for Covid-19 Continue Reading
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News
05 Feb 2021
Google Chrome update to patch serious zero-day
A serious heap buffer overflow vulnerability means Google Chrome users should patch their browsers as soon as possible Continue Reading
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News
05 Feb 2021
Financial regulatory body bombarded with malicious emails
New disclosures reveal the FCA’s systems bounced almost a quarter of a million malicious emails in a three-month period Continue Reading
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News
05 Feb 2021
Security firm Stormshield loses source code in cyber attack
Source code from two products developed by French cyber security firm was compromised in a December 2020 incident Continue Reading
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News
05 Feb 2021
How Yarra Valley Water is tapping APIs
The largest water retailer in Melbourne has rolled out application programming interfaces to improve operations and customer service Continue Reading
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News
04 Feb 2021
Revolut rewrites policy to include permanent remote working
Challenger finance firm Revolut is redesigning its office spaces and introducing permanent remote working policies Continue Reading
