IT operations management and IT support
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News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
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News
21 Mar 2024
Post Office scandal fallout for Fujitsu could open UK public sector to Indian giants
Post Office scandal has damaged public trust in Japanese IT supplier Fujitsu, which could open door to primed rivals Continue Reading
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News
20 Mar 2024
Greggs forced to close branches amid IT issue
Greggs is the latest in a string of retailers hit by IT problems that have caused major disruption Continue Reading
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News
20 Mar 2024
ServiceNow acquires 4Industry, EY Smart to boost smart industry
Digital workflow company announced its latest acquisitions of 4Industry and EY’s Smart Daily Management app to accelerate digital transformation Continue Reading
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News
20 Mar 2024
SAP S/4HANA data migration beset by poor and fragmented strategy
Survey finds customers transitioning to S/4HANA lack strategic thinking and skills, can’t access data, face challenges in data duplication, can’t use AI, and worry about compliance Continue Reading
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News
18 Mar 2024
The Security Interviews: Alex Yampolskiy, SecurityScorecard
Alex Yampolskiy conceived the idea for risk management specialist SecurityScorecard after getting stung by a SaaS supplier that was being cavalier with its customer data. He tells his story to Computer Weekly Continue Reading
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News
18 Mar 2024
Neos Networks beefs up C-suite to prep for new phase of accelerated growth
Following recent investments in its UK-wide high-capacity network, critical network infrastructure provider makes two C-level appointments aimed at making the company ready to embark on a new phase of accelerated growth Continue Reading
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Feature
18 Mar 2024
Tips to improve IT sustainability
With every business function being asked to look closely at their carbon footprint, we look at ways to achieve greener IT operations Continue Reading
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Definition
18 Mar 2024
continuous delivery (CD)
Continuous delivery (CD) is an approach for software delivery in which development teams produce and test code in short but continuous cycles to improve software quality. Continue Reading
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News
17 Mar 2024
UK’s AI ambitions pointless while cyber security is still neglected
The UK’s AI ambitions may be at considerable risk without stronger cyber defences across the private and public sectors Continue Reading
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News
15 Mar 2024
Global McDonalds IT outage result of third-party error
An IT outage that forced McDonald's to temporarily shutter thousands of restaurants has been blamed on a configuration error by a third-party supplier, but there is no suspicion of foul play Continue Reading
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News
15 Mar 2024
Controversial Post Office Capture software was completely rewritten in 1994
MP demands that the Post Office put effort into fully explaining the development and use of error-prone software used before Horizon in the 1990s Continue Reading
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News
13 Mar 2024
Microsoft AI-powered cyber service to go live in April
After a year being previewed by beta customers, Microsoft’s much vaunted Copilot for Security service is about to go on general release, promising time savings and improved accuracy for hard-pressed security pros Continue Reading
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News
13 Mar 2024
British Library opens up over ransomware attack to help others
The British Library has opted for full transparency after experiencing a devastating ransomware attack, publishing details of the intrusion, its response and the lessons it has learned Continue Reading
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News
13 Mar 2024
TotalEnergies upgrades OT network to increase safety, performance, cyber security
Global multi-energy company upgrades operational technology network on its North Sea oil and gas platforms with next-generation infrastructure to ensure efficient operation of critical infrastructure Continue Reading
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News
13 Mar 2024
Unprecedented bill to exonerate hundreds of wrongly convicted Post Office workers arrives
Unprecedented legislation that will see hundreds of former subpostmaster convictions for fraud and theft overturned begins its journey through Parliament Continue Reading
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News
12 Mar 2024
March Patch Tuesday throws up two critical Hyper-V flaws
Two critical vulnerabilities in Windows Hyper-V stand out on an otherwise unremarkable Patch Tuesday Continue Reading
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News
12 Mar 2024
Nationwide IT infrastructure poised to absorb Virgin Money
A Nationwide takeover of Virgin Money will be the biggest financial services acquisition since 2008, but what about the IT challenges and opportunities that go with it? Continue Reading
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News
12 Mar 2024
Current subpostmaster account shortfalls reveal extent of Post Office’s pre-2019 neglect
Hundreds of current subpostmasters might have been hounded for money or prosecuted had the Post Office not been forced to change its ways in 2019 Continue Reading
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News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
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Feature
11 Mar 2024
A better way to manage hybrid or multicloud deployments
Cloud-native strategies notwithstanding, workloads running on-premise or in private clouds will continue to present management challenges Continue Reading
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Definition
08 Mar 2024
IT service delivery
IT service delivery is the way a corporation provides users access to IT services, such as applications, data storage and other business resources. IT service delivery covers design, development, deployment, operation and retirement. Continue Reading
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News
07 Mar 2024
BA sets out plan to revamp IT, add AI and update website
Airline plans to migrate 700 systems to cloud and run custom version of Teams to support in-flight customer comms with ground staff Continue Reading
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News
06 Mar 2024
Cash-strapped cyber pros go rogue on the dark web
Research conducted by CIISec has turned up worrying evidence of hard-up legitimate cyber professionals offering their services to the cyber criminal underground Continue Reading
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News
05 Mar 2024
Rapid7 hits out over botched vulnerability disclosure
Software development firm JetBrains and security specialist Rapid7 fall out over the handling of a critical vulnerability disclosure, while customers are left rushing to patch Continue Reading
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News
05 Mar 2024
Meta outage disrupts social media globally
Meta services, including Facebook, Instagram and Threads, have been downed in a brief service outage Continue Reading
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News
05 Mar 2024
IT chiefs fear Kubernetes data log overload
IT architectures are set to grow in complexity, and more mission-critical systems are being deployed on Kubernetes, meaning log files are becoming unmanageable Continue Reading
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News
05 Mar 2024
Dutch organisations start building a federated European cloud
The ‘European cloud services in an open federated ecosystem’ (ECOFED) project is co-funded by the Dutch government and will run from 2024 to 2027 Continue Reading
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News
05 Mar 2024
AI-acceleration deployments curbed by datacentre design considerations
In addition to a shortage of GPUs for AI-optimised servers, IT leaders need to consider how well their datacentre power and cooling will cope with artificial intelligence workloads Continue Reading
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Feature
04 Mar 2024
Forrester: Tips for assessing hybrid cloud management
Cloud-native works for new workloads, but legacy IT needs a different approach, which is why IT leaders rely on hybrid cloud deployments Continue Reading
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Feature
01 Mar 2024
Ivanti vulnerabilities explained: Everything you need to know
A series of vulnerabilities in Ivanti products have caused concern worldwide. Delve into some of the key issues arising from the Ivanti disclosures, looking at the vulnerabilities and their impact, what affected users should do, and learn about new developments Continue Reading
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News
01 Mar 2024
Fancy Bear sniffs out Ubiquiti router users
The authorities have warned users of Ubiquiti EdgeRouter products to take remedial action after a number of devices were hijacked into a malicious botnet by a Russian cyber espionage unit Continue Reading
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News
29 Feb 2024
Okta doubles down on cyber in wake of high-profile breaches
Okta launches Secure Identity Commitment to shore up its technology in the wake of a damaging breach and elevate best practice around identity Continue Reading
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News
28 Feb 2024
Users love their cyber teams, but find them frustrating
Despite strong support for security teams, a good number of ordinary workers see them as obstructive to business goals, and would like to see them operate more transparently Continue Reading
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News
28 Feb 2024
‘Pathetic’ Post Office spat detracts attention and fuels ‘disdain’ for authority
Former Post Office chair’s row with the government and Post Office cannot be allowed to deflect attention away from achieving justice and recompense for former subpostmasters Continue Reading
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News
27 Feb 2024
How TeamViewer is charting its growth beyond remote connectivity
TeamViewer CEO Oliver Steil outlines the company’s efforts to build on its remote connectivity and control capabilities to support emerging use cases such as smart factories Continue Reading
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News
27 Feb 2024
Black Basta and Bl00dy ransomware gangs exploiting ConnectWise vulns
More ransomware gangs have been observed exploiting two dangerous vulnerabilities in ConnectWise ScreenConnect software, prompting new warnings for users to get patching Continue Reading
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News
27 Feb 2024
VulnCheck bug listing to help track new threats quicker
Exploit intelligence firm VulnCheck launches a proprietary Known Exploited Vulnerabilities catalogue in hopes of improving end-user access to intel on emerging threats and reaching those that the likes of CISA do not Continue Reading
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News
27 Feb 2024
Majority of UK employees ‘willingly gamble’ with security
Human-centric threats originating from employees continue to damage organisations both financially and reputationally, according to a report Continue Reading
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News
26 Feb 2024
Post Office scandal roundup: Fourth Estate in full throttle
January saw mainstream media take hold of the Post Office scandal, and while that first month saw much regurgitation of old news, February saw large media outlets take story forward Continue Reading
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Feature
26 Feb 2024
Tracking the change in enterprise attitudes to hybrid cloud
Hybrid cloud deployments are poised to become even more prevalent in the enterprise as public cloud fails to live up to the hype on cost savings Continue Reading
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News
23 Feb 2024
King Charles strips disgraced Post Office CEO of her CBE
Disgraced former Post Office CEO, central to the Horizon scandal, has her CBE formally stripped Continue Reading
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News
23 Feb 2024
ConnectWise users see cyber attacks surge, including ransomware
ConnectWise ScreenConnect users who have yet to patch against a critical vulnerability are now being targeted by a barrage of cyber attacks, including ransomware Continue Reading
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News
22 Feb 2024
Cyber experts alarmed by ‘trivial’ ConnectWise vulns
The disclosure of two dangerous vulnerabilities in the popular ConnectWise ScreenConnect product is drawing comparisons with major cyber incidents, including the 2021 Kaseya attack Continue Reading
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Opinion
22 Feb 2024
How can we adapt work practices to protect CISO mental health?
Cyber leaders are finding it harder to keep up with security requirements than just two years ago, risking a domino effect of dissatisfaction, burnout and eventually, resignation Continue Reading
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Definition
21 Feb 2024
revenue cycle management (RCM)
Revenue cycle management (RCM) is the financial process, utilizing medical billing software, that healthcare facilities use to track patient care episodes from registration and appointment scheduling to the final payment of a balance to ensure proper identification, collection and management of revenues from patient services. Continue Reading
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News
21 Feb 2024
CVE volumes set to increase 25% this year
The number of reported Common Vulnerabilities and Exposures is likely to grow significantly in 2024, hitting a new high of almost 35,000, according to Coalition, a cyber insurance specialist Continue Reading
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Blog Post
21 Feb 2024
Birmingham: There is a lesson for every CIO
A few years ago, Oracle announced a big win, when it was selected by Birmingham City Council to replace a heavily customised SAP system, which was originally implemented in 1999.Socitm advisory was ... Continue Reading
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News
21 Feb 2024
Co-op signs TCS deal for cloud-first push
The Co-operative Group has contracted IT service provider Tata Consultancy Services to support its move to a cloud-first IT environment Continue Reading
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News
21 Feb 2024
IT leaders are finding the right balance between on-premise and cloud
Survey shows that fewer IT leaders are prioritising workload migration, which suggests they are happy with their deployment plans Continue Reading
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News
20 Feb 2024
LockBit locked out: Cyber community reacts
Reaction to the takedown of the LockBit ransomware gang is enthusiastic, but tempered with the knowledge that cyber criminals are often remarkably resilient Continue Reading
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News
14 Feb 2024
Microsoft: Nation-state hackers are exploiting ChatGPT
Threat actors from China, Iran, North Korea and Russia have all been probing use cases for generative AI service ChatGPT, but have yet to use such tools in a full-blown cyber attack Continue Reading
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News
14 Feb 2024
Microsoft patches two zero-days for Valentine’s Day
Two security feature bypasses impacting Microsoft SmartScreen are on the February Patch Tuesday docket, among more than 70 issues Continue Reading
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News
14 Feb 2024
Post Office CEO refused to meet government minister without her lawyer after 2015 Horizon report
Post Office statements on the Horizon system, whether to journalists or the government, were routinely carefully crafted by lawyers Continue Reading
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News
13 Feb 2024
New variants of Qakbot malware under development
Despite its infrastructure having been taken down by the FBI last year, someone appears to be actively working on a new and improved version of the infamous Qakbot malware Continue Reading
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Definition
13 Feb 2024
RMM software (remote monitoring and management software)
RMM software (remote monitoring and management software) is a type of application that information technology (IT) service providers and departments use to maintain their clients' and business organizations' IT assets, infrastructure and systems. Continue Reading
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News
13 Feb 2024
Hunter-killer malware volumes seen surging
Latest Picus Security report on malware tactics, techniques and procedures reveals an increasing focus on disabling security defences Continue Reading
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Opinion
12 Feb 2024
Executives must face down state-sponsored hacking groups targeting firmware
State-backed groups have ratcheted up the pressure for cyber security professionals and executives. But that’s not an excuse to cede them the territory. Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
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News
08 Feb 2024
Swedish CIO contributes best practices for ethical use of artificial intelligence
IT leaders are scrambling to keep up with AI technology, but many are losing sight of its ethical impact – and what CIOs need to do to ensure responsible use Continue Reading
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Blog Post
02 Feb 2024
It’s Time to Raise the Bar on Observability
Observability has come a long way in the last 30 years – from early service monitoring tools to today’s advanced platforms like Splunk, DataDog, Dynatrace, New Relic and others that ingest massive ... Continue Reading
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News
01 Feb 2024
Government ‘dragging it out’ by refusing to share knowledge of Post Office trial ‘delaying tactic’
Subpostmasters will have to wait to find out if the government knew of the Post Office’s plan to derail group litigation order, by trying to push managing judge out Continue Reading
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News
31 Jan 2024
Aviva signs 15-year contract with Indian IT giant
Tata Consultancy Services continues to make large gains in the UK life insurance and pensions sector Continue Reading
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Definition
30 Jan 2024
autonomous artificial intelligence (autonomous AI)
Autonomous artificial intelligence (AI) is a branch of AI in which systems and tools are advanced enough to act with limited human oversight and involvement. Continue Reading
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News
30 Jan 2024
We need backup! Pennsylvania police data loss shows why
Police evidence systems data was lost during ‘routine maintenance’, with human error blamed – the case clearly illustrates why data protection can’t be left to chance Continue Reading
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News
30 Jan 2024
Pre-Horizon users contacting lawyers as more Post Office IT horror stories emerge
Lawyer says there is no reason to believe the Post Office treated unexplained shortfalls on systems prior to Horizon any differently to the way it dealt with unexplained Horizon shortfalls Continue Reading
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News
29 Jan 2024
Russian IT sector still under serious pressure
Russian IT sector faces challenges on multiple fronts as Western sanctions widen Continue Reading
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Opinion
26 Jan 2024
Security Think Tank: Expect more from GenAI in 2024
But 2024 also feels slightly different; the past 12 months have seen generative AI burst on to the scene, and this year its impact will continue to be felt, says Turnkey Consulting's Harshini Carey. Continue Reading
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News
26 Jan 2024
Akira ransomware gang claims Lush cyber attack
The Akira ransomware gang claims to have stolen over 100GB of data from cosmetics manufacturer and retailer Lush Continue Reading
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Opinion
26 Jan 2024
Security Think Tank: What to expect in cyber this year
Risk arising from insecure generative AI, an explosion in mainstream acceptance of zero-trust, and increasingly tight cyber insurance policies will all be high on the agenda in 2024, writes Forrester senior analyst Alla Valente Continue Reading
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News
25 Jan 2024
Cisco updates AppDynamics with Smart Agents to tackle sprawl
As application architectures becomes more distributed, monitoring becomes increasingly complex – Cisco has a plan for simplification Continue Reading
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News
25 Jan 2024
Bugcrowd sees surge in vulnerability submissions, led by public sector
Crowdsourced vulnerability disclosure and bug bounty platform Bugcrowd says it saw a 151% uptick in submissions related to government and public sector organisations in 2023 Continue Reading
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Opinion
25 Jan 2024
Security Think Tank: 2024 is the year we bridge the cyber divide
ISACA's Steven Sim Kok Leong shares his thoughts on the coming year in cyber security, considering the impact of regulatory change, the evolving role of the CISO, and advances in innovative cyber tech Continue Reading
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News
24 Jan 2024
Southern Water confirms cyber attack after Black Basta claims
Southern Water, which supplies millions of customers in southeast England, has confirmed it has fallen victim to a cyber attack, although its services appear to be running normally Continue Reading
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News
24 Jan 2024
Critical vulnerability exposes Fortra GoAnywhere users
Fortra GoAnywhere MFT users must take steps to address a newly disclosed zero-day vulnerability without delay Continue Reading
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News
24 Jan 2024
AI will heighten global ransomware threat, says NCSC
The benefits of artificial intelligence to cyber criminals being well-known, the NCSC now assesses it’s likely AI will soon be widely used to enhance ransomware attacks Continue Reading
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News
24 Jan 2024
Salesforce’s bug bounty programme paid out $3m in 2023
Ethical hackers disclosed more than 4,000 vulnerabilities to Salesforce last year through its bug bounty programme, and received over $3m in rewards Continue Reading
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News
23 Jan 2024
Treat cyber risk like financial or legal issue, says UK government
UK government and NCSC launch proposed code of practice on cyber security governance to help directors and business leaders toughen their defences Continue Reading
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Definition
23 Jan 2024
infrastructure as code (IaC)
Infrastructure as code, also referred to as IaC, is an IT practice that codifies and manages underlying IT infrastructure as software. Continue Reading
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News
22 Jan 2024
SolarWinds hackers attack Microsoft in apparent recon mission
Russian-backed threat actor behind infamous 2020 SolarWinds Sunburst intrusion hacked into Microsoft’s systems, apparently in an attempt to get hold of intel on themselves Continue Reading
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News
19 Jan 2024
Neighbouring Kent councils hit by simultaneous cyber attacks
Canterbury, Dover and Thanet Councils in Kent have all been struck by simultaneous cyber attacks knocking systems offline, with indications of a link between all three Continue Reading
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News
18 Jan 2024
Anger sparked by TV drama forces Fujitsu to put public sector contract bidding on hold
It is not just the UK government that has been forced to act quickly amid public anger, as a wounded Fujitsu stalls government contract bidding Continue Reading
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Opinion
18 Jan 2024
Powering up cyber security defences with AI
AI holds great promise when it comes to securing valuable, and vulnerable, data, but security teams face some challenges if they are to get the best out of it, writes IBM’s Christopher Meenan Continue Reading
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News
18 Jan 2024
Cyber non-profit enlists ex-NCSC head as technical chair
Founding NCSC chief exec Ciaran Martin is to join the newly launched Cyber Monitoring Centre non-profit as chair of its technical committee Continue Reading
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News
17 Jan 2024
NCSC invites security pros to join the big leagues
The NCSC is inviting security pros from across the UK to sign up to work with its experts on an intelligence-sharing initiative Continue Reading
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Feature
17 Jan 2024
Biometric revolution in IAM: The future of authentication
The IAM landscape is experiencing profound change thanks to the advent of biometrics. Learn about the latest advantages and key benefits of biometrics in identity Continue Reading
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News
17 Jan 2024
The Security Interviews: Rebecca Taylor, SecureWorks Counter Threat Unit
In October 2023, Rebecca Taylor of the SecureWorks Counter Threat Unit was recognised at the annual Security Serious Unsung Heroes Awards for her work. Computer Weekly caught up with her to talk mentoring, cyber career development and diversity Continue Reading
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News
16 Jan 2024
Fujitsu ‘morally obliged’ to contribute to subpostmaster financial redress amid ‘insane’ delays
Fujitsu has apologised for its role on the Post Office scandal and said it is ‘morally obliged’ to contribute to the financial redress of victims Continue Reading
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Opinion
16 Jan 2024
The human toll of ransomware: how IT pros suffer during incidents
Any ransomware attack causes significant challenges for a business or organisation going through such incident. But ransomware attacks also have tremendous impact on the staff – especially IT teams – working on mitigating the attack’s effect Continue Reading
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News
15 Jan 2024
British Library catalogues back online after ransomware attack
The British Library has restored online access to its main catalogue of nearly 40 million items on a limited basis as it continues the long and arduous process of recovering from a ransomware attack Continue Reading
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Feature
15 Jan 2024
British Library cyber attack explained: What you need to know
In this essential guide, Computer Weekly investigates the cyber attack on the British Library that has rendered IT systems inoperable and caused service disruption to thousands of users Continue Reading
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News
11 Jan 2024
Cisco fixes high-impact flaw in unified comms platform
Cisco unified comms customers are urged to patch a critical vulnerability in Unity Connection, a messaging and voicemail product Continue Reading
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News
10 Jan 2024
Poor tech kills hybrid work productivity
People who work from home say the IT they use is failing or performs poorly, which reduces their productivity, leading to hours of work lost Continue Reading
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News
10 Jan 2024
Windows Kerberos, Hyper-V vulns among January Patch Tuesday bugs
Microsoft starts 2024 right with another slimline Patch Tuesday drop, but there are some critical vulns to be alert to, including a number of man-in-the-middle attack vectors Continue Reading
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News
09 Jan 2024
Babuk Tortilla ransomware decryptor made available
A joint effort between Cisco Talos, Avast and the Dutch police will bring relief to many victims of a variant of the Babuk ransomware known as Tortilla Continue Reading
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Opinion
09 Jan 2024
Inadequate cloud logs are proving a headache for CISOs
The mass adoption of cloud environments is pushing strained CISOs to the brink and a lack of attention to logging isn't helping. Vectra's Mark Wojtasiak calls for organisations to do more to improve visibility in their clouds in 2024 Continue Reading
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News
09 Jan 2024
‘Hero’ subpostmaster accuses government of diversion tactics through ‘weaselly’ statistics
Campaigning subpostmaster calls out government’s use of ‘weaselly’ statistics to hide its slow progress Continue Reading
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News
09 Jan 2024
Fujitsu gets stay of execution as MPs support exoneration of wrongfully convicted subpostmasters
Fujitsu will have to wait until the end of the Post Office Horizon scandal public inquiry to hear how MPs will punish it Continue Reading
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Opinion
09 Jan 2024
Trauma and fear means victims of the Post Office scandal are suffering in silence
Just like victims of child abuse, it is likely that issues of trauma, fear, feelings of shame and a complete loss of trust in authority are some of the powerful inhibitors preventing victims of the Post Office scandal from coming forward Continue Reading
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Definition
08 Jan 2024
cost price
Cost price is the total amount of money that it costs a manufacturer to produce a given product or provide a given service. Continue Reading
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News
08 Jan 2024
British Library ransomware attack could cost up to £7m
The cost of recovering the British Library’s ransomware-stricken IT systems could be up to £7m, it has emerged Continue Reading