IT operations management and IT support
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News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
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News
09 Dec 2020
Gousto uses PagerDuty to cope with lockdown business boom
The recipe box startup has seen a huge growth in demand for its products as people shop for online dinners, which put a strain on its helpdesk Continue Reading
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News
09 Dec 2020
Patch Tuesday: Microsoft presents just 58 CVEs for Christmas
The final Patch Tuesday of 2020 contains 58 fixes, a minnow compared to some recent drops, but many are still of high importance Continue Reading
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News
09 Dec 2020
There’s no going back to pre-pandemic security approaches
The cyber security world will probably never return to its pre-pandemic state, and different approaches to security will come to the fore in 2021 Continue Reading
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News
08 Dec 2020
Societe Generale latest banking giant to cut costs and increase digital investment
French bank Societe Generale is merging two retail brands and increasing investment in its digital offering to meet its ambitious customer acquisition plans Continue Reading
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News
08 Dec 2020
Russian state actors exploiting VMware bug to hijack data, users warned
Russian APT groups are actively exploiting a vulnerability in VMware products to access protected data, according to latest warnings Continue Reading
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News
08 Dec 2020
Tesco uses Netcall to speed up insurance claims process
An in-house team has used a low-code platform from Netcall to develop an application for Tesco Underwriting Continue Reading
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News
07 Dec 2020
Post Office IT scandal CEO Paula Vennells jumps NHS ship as pressure mounts
CEO at the centre of the scandal that saw innocent people bankrupted and some sent to prison steps down from NHS role as pressure for her resignation grows Continue Reading
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News
07 Dec 2020
A trillion dollars lost to cyber crime every year
Data collated by McAfee and the Centre for Strategic and International Studies highlights the growing impact of cyber crime Continue Reading
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Opinion
04 Dec 2020
Five myths of DevOps in the enterprise
While we might all be familiar with the term, what has become abundantly clear is that what we call ‘DevOps’ can vary greatly Continue Reading
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News
03 Dec 2020
Nova casts light on streaming network issues as energy demands soar
So-called industry-first solution brings new revenue opportunities, reduces churn and differentiates offer for video providers as they struggle to cope with energy surge in providing services Continue Reading
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News
03 Dec 2020
Allied Irish Bank prioritises digital services as it cuts workforce
Bank is cutting its operating costs by 10% with job cuts and facility closures, but will continue to invest heavily in technology Continue Reading
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Opinion
03 Dec 2020
SIEM or SOAR or both? Consider your business complexity first
SIEM and SOAR have much in common, but there are key differences between the two that may influence the best fit for your organisation. What should security pros consider when making a choice? Continue Reading
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News
03 Dec 2020
Bank of England enlists development partner to unlock cloud
Bank has agreed a two-year deal with a cloud development platform provider as it seeks to take its cloud journey to the next level Continue Reading
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Blog Post
03 Dec 2020
Throwback Thursday: Linux on the Desktop
As our contribution to the bit of fun that is Throwback Thursday, we're taking a weekly stroll in the Freeform Dynamics archives. The first thing that struck me when I re-read our 'Linux on the ... Continue Reading
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News
03 Dec 2020
Dangerous Trickbot evolves to target UEFI/BIOS firmware
Dubbed Trickboot by researchers, Trickbot’s new features enable malicious actors to read, write or even erase UEFI/BIOS firmware Continue Reading
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News
03 Dec 2020
ICT disaster threatens Dutch environment law
The Dutch government’s revamp of its construction planning law faces major IT challenges and scepticism Continue Reading
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News
02 Dec 2020
Double extortion ransomware will be a big theme in 2021
Defenders will see heightened levels of cyber crime next year as criminals pivot their attacks from data encryption to exfiltration Continue Reading
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News
02 Dec 2020
CIO interview: John Davison, First Central Group
For the last nine years, John Davison has provided an IT strategy to drive business operations. Automation is the next phase of that strategy Continue Reading
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Opinion
02 Dec 2020
Security Think Tank: SIEM and SOAR are far from mutually exclusive
SIEM and SOAR have much in common, but there are key differences between the two that may influence the best fit for your organisation. What should security pros consider when making a choice? Continue Reading
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News
01 Dec 2020
ABN Amro to sell head office as it focuses on enabling remote working
Dutch bank is selling its head office and redesigning another facility to facilitate increased home working Continue Reading
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News
30 Nov 2020
IT Priorities: APAC enterprises readying recovery budget
Enterprises in Asia-Pacific are investing in cloud and other key technologies to not only survive but thrive in the post-pandemic world Continue Reading
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Opinion
27 Nov 2020
How to modernise identity governance and administration
Modernising identity governance and administration (IGA) capabilities is essential for organisations to manage identities effectively to ensure they remain competitive, compliant and secure Continue Reading
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Feature
27 Nov 2020
This Christmas, Covid-19 heightens retail security risks for everyone
Do you think it’s only retailers and consumers who need to consider cyber security when shopping online during the holidays? You’re dead wrong. This year, the Covid-19 pandemic and the shift to remote working has thrown a spanner in the works Continue Reading
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Opinion
25 Nov 2020
From front line to back office – how supporting the cyber community keeps the NHS safe
NHS Digital’s chief information security officer describes how the Cyber Associates Network benefits security experts in health and care Continue Reading
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News
24 Nov 2020
Post Office accused of lying and being in contempt of Parliament in IT scandal
Campaigning politician demands access to documents that could prove that the Post Office lied Continue Reading
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News
23 Nov 2020
MPs subjected to over 22 million malicious email attacks in 2020
Members of Parliament are targeted by millions of spam and phishing emails every month, according to a Freedom of Information disclosure Continue Reading
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News
23 Nov 2020
Subpostmasters want £300m from a government that allowed Post Office ‘reign of terror’
The government allowed the Post Office to “run amok” and destroy lives, says complaint to Parliamentary Ombudsman Continue Reading
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Feature
23 Nov 2020
Fix bottlenecks before tackling business process automation
Business processes evolve over time, and intelligent automation requires a thorough assessment of what is not working optimally Continue Reading
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News
20 Nov 2020
Pioneering companies use AI to drive profit
The latest research from McKinsey shows that there is a strong correlation between an organisation's artificial intelligence maturity and profitability Continue Reading
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News
20 Nov 2020
Security pros fear prosecution under outdated UK laws
CyberUp, a group of campaigners who want to reform the Computer Misuse Act, finds 80% of security professionals are concerned that they may be prosecuted just for doing their jobs Continue Reading
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News
19 Nov 2020
Cut jobs or cut software spending?
With little or no growth in IT budgets, IT chiefs will be tasked with cutting costs in 2021. Improving IT asset management can help to avoid job cuts Continue Reading
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News
19 Nov 2020
Fujitsu staff under investigation for potential perjury in Post Office IT trial named
Court documents reveal the names of the Fujitsu employees under investigation for potentially providing misleading information in criminal trials Continue Reading
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Blog Post
19 Nov 2020
Throwback Thursday: IT Support, now and then
As our contribution to the bit of fun that is Throwback Thursday, we're taking a weekly stroll in the Freeform Dynamics archives. This week I look at a report we produced back in August 2006, the ... Continue Reading
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Feature
18 Nov 2020
Need to know: Five key things about backup testing
We look at five key things to consider when it comes to backup testing – what to test, how often, making sure backups work, whether recovery is effective and ensuring processes are consistent Continue Reading
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News
18 Nov 2020
2021 the year of commodity ransomware, says Sophos
Sophos researchers anticipate a trickle-down effect in the cyber criminal underground Continue Reading
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News
17 Nov 2020
Ransomware stats overload risks confusing buyers
UK-based organisations are either more, or less, likely to pay ransoms, depending on which cyber security supplier you want to believe Continue Reading
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News
17 Nov 2020
Financial services data volumes heighten risk of insider breach
Financial services organisations hold so much data that it is becoming virtually impossible to safeguard properly against data breaches caused by malicious or careless employees Continue Reading
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News
17 Nov 2020
Botched software update to blame for Post Office Horizon crash
Post Office says planned firmware update caused the problem that left branches unable to do business for 90 minutes Continue Reading
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Opinion
17 Nov 2020
Brexit and risks to data privacy and governance
EY privacy specialists assess the risks to data privacy, protection and governance on the table for businesses, with less than two months until Brexit Continue Reading
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Feature
17 Nov 2020
How to build an effective vulnerability management programme
As cyber criminals increasingly look to exploit vulnerabilities in software and hardware, businesses must build and implement an effective vulnerability management programme to counter this growing threat Continue Reading
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News
16 Nov 2020
Human error blamed in Welsh Covid-19 patient data leak
Public Health Wales accepts recommendations of independent probe into data breach that saw PII on 18,105 coronavirus patients leaked Continue Reading
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News
16 Nov 2020
Hackney systems could be unavailable for months, says council
A month after a highly disruptive cyber attack on its systems, Hackney Council is still struggling to get back up and running Continue Reading
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News
16 Nov 2020
Post Office explanation of IT system outage so vague it is ‘pointless’
Post Office criticised over vagueness of its explanation of the cause of a UK-wide IT failure that saw subpostmasters unable to do business Continue Reading
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Feature
16 Nov 2020
How AI is helping to drive business process optimisation
Automating an inefficient process simply leads to a faster inefficient process. Artificial intelligence needs to be deployed to ensure business processes are optimal Continue Reading
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News
13 Nov 2020
Ticketmaster fined £1.25m by ICO for failing to protect customer data
Ticket website’s customer data was exposed through an attack on a third-party chatbot Continue Reading
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News
13 Nov 2020
Dutch IT award recognises importance of research in the wild
Promoter of human-centric scientific research techniques claims the prestigious 2020 Netherlands Prize for ICT Research Continue Reading
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News
13 Nov 2020
Humanitarian data collection practices put migrants at risk
United Nations report on smart borders warns that data collection about migrants and refugees by humanitarian organisations risks excluding them from essential basic services like access to food Continue Reading
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News
13 Nov 2020
Police open criminal investigation into potential perjury by Fujitsu staff in Post Office IT trials
Current and former Fujitsu staff could face prosecution for giving false evidence in the trials of subpostmasters accused of theft and false accounting Continue Reading
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News
12 Nov 2020
Financial Stability Board says it’s time to talk about IT outsourcing risks
International organisation that monitors the finance sector asks for the industry to discuss the risks that IT outsourcing brings to the sector Continue Reading
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News
12 Nov 2020
TCS acquires Prudential Financial tech operation unit for free
Hot on the heels of its €1 acquisition of Deutsche Bank’s Postbank Systems IT unit, TCS has taken on 1,500 people from the insurance giant’s Ireland-based IT unit Continue Reading
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News
11 Nov 2020
Security pros coped admirably with remote working transition
Despite facing tight timescales at the onset of the pandemic, security professionals have come through the transition to remote working remarkably well, according to a report Continue Reading
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News
11 Nov 2020
Microsoft drops fix for serious zero-day among 112 Patch Tuesday updates
November’s Patch Tuesday contains fixes for 112 bugs, including a potentially serious zero-day exploit that malicious actors are already taking advantage of Continue Reading
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News
10 Nov 2020
IT Priorities 2020: After Covid-19, security goes back to basics
This year’s transition to remote working highlighted big gaps in the fundamentals of security, as updated TechTarget/Computer Weekly data reveals Continue Reading
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Feature
06 Nov 2020
Credential stuffing: When DDoS isn’t DDoS
Ten years ago, credential stuffing attacks posed a comparatively minor threat, but with an escalating number of data breaches, the threat posed has now increased. What are the solutions to this very human problem? Continue Reading
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News
06 Nov 2020
NHS warned over Ryuk spreading through Trickbot replacements
NHS Digital tells healthcare organisations to be mindful of a marked rise in usage of the Bazar and Buer loaders Continue Reading
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News
06 Nov 2020
Finger pointed at Fujitsu as Post Office Horizon system crashes nationally
Post Office branches offline during busy business hours after suffering an IT error that the Post Office said related to IT from supplier Fujitsu Continue Reading
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News
03 Nov 2020
Robot lawyer gets Sberbank role
Russia's largest state-owned bank creates a robot lawyer to reduce the time taken to process documents and make decisions based on them Continue Reading
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News
03 Nov 2020
Subpostmasters’ complaint about government begins its journey to Parliamentary Ombudsman
Government faces scrutiny of its handling of the Post Office IT scandal that destroyed subpostmasters’ lives and livelihoods Continue Reading
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News
02 Nov 2020
NHS weathers cyber crime storm during pandemic, says NCSC
The NCSC dealt with over 700 incidents in the 12 months to August 2020, with over 200 specifically related to Covid-19, and the NHS a critical area of focus Continue Reading
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Feature
02 Nov 2020
Tackling multicloud deployments with intelligent cloud management
Organisations are moving to hybrid and multicloud deployments, which complicates software assets tracking and workload management Continue Reading
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News
30 Oct 2020
Accidental heroes: How one scaleup pivoted to cyber
Simeon Quarrie designed his business using virtual reality and interactivity as a tool to tell stories that effect cultural change in enterprise environments – then a cyber criminal emptied his bank account Continue Reading
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News
30 Oct 2020
CISOs more confident in identity practice after pandemic shock
Identity practice and management has become a critical element of cyber security strategies to support remote workers Continue Reading
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News
29 Oct 2020
Surge in Ryuk ransomware attacks has hospitals on alert
Russian cyber criminals are conducting a targeted campaign against hospitals with Ryuk ransomware Continue Reading
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News
28 Oct 2020
Trump supporters targeted by cryptocurrency scammers
The successful breach of Donald Trump’s official website shows up lax security on his campaign team and is yet another timely warning that nobody is immune to cyber crime Continue Reading
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Opinion
28 Oct 2020
How to write an executive CV for IT leadership jobs
Knowing how to write an IT executive CV requires a deep knowledge and skillset that not everyone has. Find out how to set yourself apart from the competition Continue Reading
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News
27 Oct 2020
Calls for clarity over Amazon insider breach
Security experts call for more clarity from Amazon over an apparent leak of customer data Continue Reading
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News
27 Oct 2020
Covid crisis proves tech can replace office space and support cost-cutting at Barclays
Bank says it will continue to look at its use of office space as it targets further cost-cutting measures Continue Reading
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News
27 Oct 2020
Sopra Steria hit by new version of Ryuk ransomware
IT services company Sopra Steria says it has contained the ransomware virus, but systems will take a few weeks to be fully operational Continue Reading
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Feature
26 Oct 2020
Forrester: Why tagging should be used to manage hybrid assets
With complex hybrid environments, there is a need to apply IT asset management best practices across cloud and on-premise systems Continue Reading
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News
23 Oct 2020
Digital public services fail UK citizens on multiple fronts
Commission for Smart Government publishes paper on obstacles facing the UK’s digital government, setting out principles for digital government initiatives to follow Continue Reading
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News
23 Oct 2020
NHS trust takes another look at its appointment of IT scandal CEO
Imperial College Healthcare NHS Foundation Trust has asked for external review of its process when appointing controversial executive Continue Reading
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News
22 Oct 2020
SonicWall patches 11 firewall vulnerabilities
SonicWall users are advised to download updates that fix 11 CVEs in the SonicOS operating system, uncovered by Positive Technologies Continue Reading
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News
22 Oct 2020
Protecting remote workers an opportunity to do security better
Securing the fully remote workforce has been a challenge for IT teams, but it presents an opportunity to commit to a higher standard of cyber security, according to a Cisco report Continue Reading
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News
22 Oct 2020
Nordic CIO Interview: Teemu Salmi, Stora Enso
Working with startup communities helps to drive digital transformation at one of the world’s largest forest industry companies, Stora Enso Continue Reading
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News
21 Oct 2020
NSA’s top CVE list a timely reminder to patch
Many of the CVEs detailed on the NSA’s top 25 chart are golden oldies Continue Reading
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News
21 Oct 2020
Financial services staff want work-from-home policies to continue after Covid
About half of workers in the finance sector want their employers to retain remote working policies brought in during the pandemic Continue Reading
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News
21 Oct 2020
UK sees surge in IT outsourcing contracts
Transformation projects drive IaaS growth, but SaaS declines. Some sectors are renegotiating and restructuring contracts to reduce costs Continue Reading
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Feature
21 Oct 2020
Why securing the DNS layer is crucial to fight cyber crime
Domain name system security is often overlooked by organisations, but focusing on this layer could actually improve the effectiveness of cyber security strategies. We explore the latest DNS trends and best practice Continue Reading
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News
20 Oct 2020
Hackney Council services to be disrupted ‘for some time’
Inability to make housing benefit payments is likely to sting some tenants as Hackney cyber attack drags on Continue Reading
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News
20 Oct 2020
Pace of digital transformation accelerates
As businesses strive to return to profitability, business leaders are relying on tech innovation to drive economic recovery Continue Reading
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News
20 Oct 2020
Resilient Trickbot down but not yet knocked out
Global, Microsoft-led effort to disrupt the Trickbot botnet has seen some success, but new command and control servers continue to pop up Continue Reading
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News
20 Oct 2020
Labour shares concerns over ‘whitewash’ Horizon IT inquiry
Labour MPs write to postal affairs minister expressing fears that the inquiry into the Horizon IT scandal does not guarantee cooperation from the Post Office, Fujitsu and government Continue Reading
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News
19 Oct 2020
Estonian rude awakening spurs tech startup activity
Money laundering scandal in Estonia has sparked tech startup activity in the Baltic country as banks look for answers Continue Reading
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News
19 Oct 2020
How SATS is streamlining procurement
Singapore-based supplier of ground handling and food services is deploying what it calls ‘touchless procurement’ Continue Reading
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Opinion
16 Oct 2020
Security Think Tank: Safeguarding PII in the current threat landscape
The threat of identity theft via a data breach is heightened with the rise of attacks where ransomware threat actors both encrypt and ransom, and exfiltrate and leak their victims’ data. How does this evolution in cybercrime heighten risk for the enterprise, and what steps can we take to safeguard the personal data we hold? Continue Reading
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News
16 Oct 2020
Services Australia taps AI in document processing
Services Australia and Capgemini have developed an AI engine to classify and extract information from claim documents in a pilot project Continue Reading
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News
15 Oct 2020
Post Office races to solve IT error under gaze of public and banks
The Post Office is focusing urgently on fixing an IT error suffered by a subpostmaster amid the ongoing IT scandal Continue Reading
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News
15 Oct 2020
How Tokopedia is streamlining incident management
Indonesian e-commerce giant Tokopedia has improved incident management and developer productivity using a cloud-based incident management tool Continue Reading
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News
14 Oct 2020
Microsoft fixes 87 bugs in October 2020 Patch Tuesday
Smaller October Patch Tuesday update includes fixes for critical bugs in Windows 10 and Windows Server 2019 Continue Reading
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News
14 Oct 2020
ServiceNow to roll out Now platform on Azure
ServiceNow introduces Azure-linked offering to cater to the needs of organisations in regulated industries that have strict data sovereignty and security requirements Continue Reading
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Opinion
14 Oct 2020
Security Think Tank: Adapting defences to evolving ransomware and cyber crime
The threat of identity theft via a data breach is heightened with the rise of attacks where ransomware threat actors both encrypt and ransom, and exfiltrate and leak their victims’ data. How does this evolution in cyber crime heighten risk for the enterprise, and what steps can we take to safeguard the personal data we hold? Continue Reading
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News
13 Oct 2020
Suppliers neglecting virtual appliance security, putting users at risk
Software suppliers are often distributing their products on virtual appliances that contain known vulnerabilities or are running outdated or unsupported operating systems, according to a report Continue Reading
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News
13 Oct 2020
Government minister’s plea for subpostmasters to take part in review of IT scandal rejected
Government minister met with former subpostmaster online in an attempt to get victims of the Post Office Horizon scandal involved in government review Continue Reading
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News
13 Oct 2020
Hackney Council services offline after ‘serious’ cyber attack
Services to residents of the London borough of Hackney are being disrupted by a cyber attack Continue Reading
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Feature
13 Oct 2020
Baking adaptability into the supply chain
The coronavirus crisis has highlighted the importance of data and automation in supporting an agile supply chain. Continue Reading
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Opinion
13 Oct 2020
Security Think Tank: What you need to know about addressing the doxing threat
The threat of identity theft via a data breach is heightened with the rise of attacks where ransomware threat actors both encrypt and ransom, and exfiltrate and leak their victims’ data. How does this evolution in cybercrime heighten risk for the enterprise, and what steps can we take to safeguard the personal data we hold? Continue Reading
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News
12 Oct 2020
Challenger bank accessing latest anti-money laundering technology through fintech
Challenger banks works with fintech to support its anti-money laundering efforts Continue Reading
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News
12 Oct 2020
UK economy could see blockchain boost worth £57bn by 2030
Blockchain could provide major economic benefits by being used to track and trace products and services Continue Reading
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News
12 Oct 2020
Software AG caught in double extortion ransomware hit
Data stolen from prominent German software company by Clop ransomware gang appears on the dark web Continue Reading
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Opinion
12 Oct 2020
Security Think Tank: Tighten data and access controls to stop identity theft
The threat of identity theft via a data breach is heightened with the rise of attacks where ransomware threat actors both encrypt and ransom, and exfiltrate and leak their victims’ data. How does this evolution in cyber crime heighten risk for the enterprise, and what steps can we take to safeguard the personal data we hold? Continue Reading