IT operations management and IT support
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News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
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News
14 Jul 2020
‘Name-and-shame’ ransomware attacks increasing in prevalence
Since emerging at the tail-end of 2019, double extortion, or exfiltration and encryption, ransomware attacks have become highly popular, and now account for a significant number of incidents, according to Emsisoft research Continue Reading
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News
13 Jul 2020
NCSC launches pen testing service for remote workers
An expansion to the successful Exercise in a Box toolkit will enable SMEs to probe the cyber security defences of remote workers Continue Reading
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News
10 Jul 2020
Executive interview: Toyota’s Melody Ayeli on the significant role of ITAM
Melody Ayeli recently took on the post of chair of the newly formed ITAM Forum. She believes ITAM is crucial for successful IT operations Continue Reading
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News
09 Jul 2020
Majority of security pros fed up with alert fatigue
A vast majority of security professionals say they experience alert fatigue, and 88% are facing challenges with their current SIEM setup, according to a report Continue Reading
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News
09 Jul 2020
Locked-down Nationwide staff make 2.5 million video calls in June
Home-working technologies are no longer just a contingency for large companies, with future working practices set to change Continue Reading
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News
09 Jul 2020
Dutch banking’s transaction monitoring utility gets green light
Plans for a shared utility to monitor financial transactions in the Netherlands have been given the go-ahead after six months of proving the concept Continue Reading
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News
09 Jul 2020
Most finance firms are multicloud, but many are unprepared for public cloud cyber attacks
Financial services firms are moving to the cloud at pace, but many are uncertain whether they could cope with an attack on an application based in the public cloud Continue Reading
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News
09 Jul 2020
More Joker malware apps chucked off Google Play Store
Infamous Joker billing fraud malware continues to sneak past Google’s security controls Continue Reading
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News
08 Jul 2020
Oracle ups ante in cloud wars with dedicated customer regions
Oracle’s Dedicated Region Cloud at Customer will let enterprises run an entire cloud region in their own datacentres in a potentially game-changing move Continue Reading
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News
08 Jul 2020
Political awareness needed to ethically handle migration data, panel claims
Understanding the political, social and economic relationships between different groups in society is needed to ensure location data is not used in ways that further endanger already vulnerable people on the move Continue Reading
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News
08 Jul 2020
Swisscom taps Hitachi to improve network-based customer service
Pentaho product helps business customer service reps of Switzerland’s largest telecommunications company and leading IT services provider provide better, faster service through centralised hub Continue Reading
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News
08 Jul 2020
Succeeding with hybrid cloud deployments
Where IT complexity is a given, a policy-driven approach and effective monitoring are vital for success Continue Reading
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News
07 Jul 2020
Nutanix claims growth in ASEAN amid growing cloud adoption
Nutanix’s business in ASEAN grew by over 40% as the region’s enterprises warm to hybrid and multi-cloud services Continue Reading
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News
06 Jul 2020
How Infor Nexus is helping to digitalise Asia’s supply chain
Infor’s Nexus unit has been supporting digitalisation efforts in Asia’s supply chain industry before the Covid-19 pandemic, which has accelerated adoption of cloud-based offerings in the region Continue Reading
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News
03 Jul 2020
Green tech needed for post-Covid economic recovery
Green technology investments could help society recover from the coronavirus – and prepare it for the long-term negative social and economic outcomes of climate change Continue Reading
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News
01 Jul 2020
UK’s unsung cyber security heroes sought
Nominations have opened for the fifth annual Security Serious Unsung Heroes Awards Continue Reading
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News
01 Jul 2020
Remote workers more aware of security, but still flout the rules
Almost three-quarters of remote workers reckon they have gained in cyber security awareness during lockdown, but don’t seem to be especially bothered about keeping themselves safe Continue Reading
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News
01 Jul 2020
CIO Interview: Amex Global Business Travel CTO on incident response
American Express Global Business Travel adapted an existing incident response service to support staff and clients during the lockdown Continue Reading
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Opinion
01 Jul 2020
Time to rethink business continuity and cyber security
Business continuity and cyber security remain largely in separate silos, but changes in the IT and cyber threat landscapes mean there is an urgent need for organisations to alter their approach Continue Reading
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News
30 Jun 2020
ReversingLabs makes over 100 Yara rules publicly available
Threat intelligence specialist is making its IP available on GitHub to support malware hunters in their work Continue Reading
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News
30 Jun 2020
Remote working set to remain but so do management challenges
Businesses are preparing for staff to repopulate workplaces, while preparing for an inevitable increase in more flexible working Continue Reading
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News
30 Jun 2020
The Security Interviews: What CISOs can learn from Covid-19
Mike Lloyd, CTO at Redseal, holds 21 cyber security patents and a PhD in stochastic epidemic modelling from Heriot-Watt University in Edinburgh, so is probably the man to talk to when it comes to cyber security in the world of Covid-19 Continue Reading
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News
30 Jun 2020
Complex security estates hinder incident response
The more disparate security tools in use in an organisation, the harder it becomes to mount an effective incident response Continue Reading
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News
29 Jun 2020
Airports deploy thermal cameras to control Covid-19, science suggests it’s merely ‘safety theatre’
UK airports are rolling out thermal surveillance cameras to identify people who may have coronavirus, but science says the technology is ineffective at detecting and preventing the spread of the disease Continue Reading
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News
26 Jun 2020
95% of North American CIOs report remote work issues during lockdown
Employee password lockouts and inability to access on-premise applications were among the top challenges faced by CIOs in keeping remote workers up and running during lockdown Continue Reading
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News
25 Jun 2020
Former Post Office CEO and Fujitsu play the blame game in Horizon IT scandal
Post Office and Fujitsu blame each other for many of the failings in the Horizon IT scandal that wrecked lives Continue Reading
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News
24 Jun 2020
HPE aims to address non-cloud apps in hybrid IT
Some applications are simply not a good fit for the public cloud. So while organisation may go cloud-native, they still need to support on-premise IT Continue Reading
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News
24 Jun 2020
Firm that investigated controversial Post Office IT system to support criminal conviction appeals
Second Sight is working with law firm in appeals by subpostmasters against criminal convictions in Horizon IT scandal Continue Reading
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Feature
24 Jun 2020
APT groups’ mobile momentum finally faces resistance
State-backed APT groups are increasingly targeting mobile devices as Covid-19 puts the spotlight on remote working infrastructure security. We explore how the industry is fighting back Continue Reading
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Feature
23 Jun 2020
How to apply zero-trust models to container security
Containers have become a common fixture in software development, but they have resulted in new concerns for security teams. Is zero-trust the answer to tackling them? Continue Reading
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News
23 Jun 2020
Neurodiversity on the rise among career hackers
More diverse hackers enhance the ability of both traditional and cutting-edge cyber security solutions to find and fix vulnerabilities, according to a new report from Bugcrowd Continue Reading
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News
19 Jun 2020
Post Office Horizon scandal victims keep pressure on government’s doorstep
Subpostmasters fighting for justice in IT scandal are pressuring government on numerous fronts, as momentum is regained after reduced activity due to Covid-19 lockdown Continue Reading
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News
19 Jun 2020
Why cross-business collaboration needs data bridges
Successful businesses have cracked internal collaboration, according to Accenture. They also use applications that can share data Continue Reading
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Opinion
18 Jun 2020
Gartner: Build a plan to bring remote workers back to the office
Gartner senior research directors Kevin Ji and John McArthur look at how enterprises can plan and strategise for the reopening of workplaces Continue Reading
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News
17 Jun 2020
NTT Data and LeapThought eye Singapore’s construction sector
Japan’s NTT Data and New Zealand’s LeapThought have come together to support the digitalisation efforts of Singapore’s construction industry Continue Reading
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News
17 Jun 2020
Coronavirus: 50% of security pros had no pandemic contingency plan
A survey of security professionals conducted on behalf of Bitdefender reveals the lack of forward planning for events such as the Covid-19 coronavirus pandemic Continue Reading
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News
17 Jun 2020
Select committee chair demands sharper teeth for review of Post Office IT scandal
Call for government review of Post Office Horizon scandal to have the power to force individuals to give evidence under oath Continue Reading
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News
16 Jun 2020
Danske Bank begins process of creating autonomous development teams
Danish bank begins the process of changing how thousands of its staff work as it attempts to be more responsive to digital demand Continue Reading
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News
15 Jun 2020
Blow to government review of Post Office scandal as key forensic accountants refuse to support it
The government’s proposed review of the Post Office IT scandal has received a further setback as forensic accountants join subpostmasters in refusing to back it Continue Reading
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News
12 Jun 2020
Santander to recruit 3,000 more IT staff
Spanish bank to recruit a further 3,000 tech staff globally to accelerate its digital transformation Continue Reading
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News
12 Jun 2020
Subpostmasters will not cooperate with government review into IT scandal
A group of subpostmasters who suffered at the hands of the Post Office’s error-prone IT system refuse to participate in a government review into the scandal, describing it as a sham Continue Reading
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News
11 Jun 2020
Tech firms respond to Nordic government calls
Nordic firms are working with tech suppliers to help them get back up and running after Covid-19 Continue Reading
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News
11 Jun 2020
Coronavirus: Bungled British response leads to rise in security risks
Covid-19 cyber security threats are evolving over the course of the pandemic, becoming more targeted to virus hotspots such as the UK Continue Reading
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News
11 Jun 2020
Data insights will define post-coronavirus city planning
Who would have imagined that in 2020, the majority of people would work remotely and buy online? Cities are going to have to change how they are set up Continue Reading
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News
11 Jun 2020
CISOs buying into unified security proposition
The time is right for all-in-one security solutions, according to a report Continue Reading
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News
11 Jun 2020
Anger as government launches ‘pathetic’ and ‘pointless’ review of Horizon scandal
The government has been accused of launching a review that fails in getting to the bottom of one of the biggest miscarriages of justice in UK history Continue Reading
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News
10 Jun 2020
Decade-old vulnerability among 129 Patch Tuesday fixes
A 10 year-old bug in Windows Group Policies could easily enable attackers to gain highly privileged user status on target systems, opening the doors to a wave of cyber attacks Continue Reading
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Opinion
10 Jun 2020
Security Think Tank: Container security is evolving, so must CISOs
Adopting containers promises great organisational efficiency advantages, but the fast-evolving technology can be problematic for security teams. What do CISOs need to know to safeguard containers? Continue Reading
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Feature
10 Jun 2020
Coronavirus: How to go back to the office safely and securely
Security teams should be used to supporting remote workers effectively by now, but what’s going to happen when people start returning to their offices? We look at the risks and how to address them. Continue Reading
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News
10 Jun 2020
Nasty surprises lurking in furloughed employees’ inboxes
Research conducted by KnowBe4 points to a looming email security problem as furloughed employees head back to work Continue Reading
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News
10 Jun 2020
Coronavirus: Danske Bank to make permanent changes to working practices
Danske Bank has seen the value of remote working during the unplanned proof of concept triggered by the Covid-19 pandemic Continue Reading
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News
09 Jun 2020
Bankers say artificial intelligence will separate winners and losers
The application of artificial intelligence at banks will be the difference between the ones that succeed and the ones that fail in the coming years Continue Reading
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Feature
08 Jun 2020
Accurate data in, better insights out
The coronavirus pandemic has propelled data into the headlines, but it has also shown the challenges of dealing with incomplete datasets Continue Reading
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News
08 Jun 2020
Nordic CIO interview: Janne Puustinen, Valmet
Janne Puustinen built Finnish industrial technology company Valmet’s entire IT organisation from scratch after a demerger Continue Reading
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News
05 Jun 2020
Coronavirus: Digital bank Monzo cuts 120 staff
Digital challenger Monzo has announced 120 job cuts as it navigates the current economic slowdown Continue Reading
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News
04 Jun 2020
Small businesses failing on remote worker protection
Only one-third of people working for small businesses have received any guidance from their employers on how to secure their remote working set-up Continue Reading
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News
03 Jun 2020
Lidl Finland speeds up with new local server racks
Lidl brings server racks to its Finnish stores in a bid to improve connectivity and introduce new services to its customers Continue Reading
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News
03 Jun 2020
Security procurement framework goes live for NHS and public sector
Cyber Security Services Framework, developed by NHS Shared Business Services, has formally launched Continue Reading
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News
03 Jun 2020
CCRC sends 47 subpostmaster miscarriages of justice for appeal, asks for prosecution powers review
The Criminal Cases Review Commission sends 47 more subpostmaster cases to Court of Appeal and asks government to review private prosecution powers Continue Reading
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News
03 Jun 2020
Infosec 2020: Covid-19 an opportunity to change security thinking
The annual Infosecurity Europe is being held virtually this year, and speakers at an online panel session have been considering the impact of the pandemic on security awareness Continue Reading
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News
03 Jun 2020
How Teams and Office 365 connect NHS staff during the lockdown
NHS’s AGEM Commissioning Support Unit has migrated from on-premise SharePoint to Office 365 and is now using Teams Continue Reading
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News
03 Jun 2020
Keeping IT operations running for remote workers
Measuring employee experience and enabling self-service are some of the ways businesses can manage and empower a remote workforce Continue Reading
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News
02 Jun 2020
Government departments could cut payment costs through API deal
The UK government adds fintech to its approved procurement list which promises to cut the costs of receiving payments Continue Reading
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Opinion
02 Jun 2020
A view from the SOC: Maintaining security capabilities during the pandemic
What are the challenges of maintaining security event and incident detection capabilities in these challenging times? Continue Reading
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News
02 Jun 2020
VMware vulnerability leaves private clouds open to takeover
Ethical hackers from Citadelo uncovered a vulnerability in VMware Cloud Director that left private cloud owners open to takeover Continue Reading
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News
02 Jun 2020
How to succeed at site reliability engineering
Adoption of site reliability engineering is growing in Asia-Pacific, but organisations need to have the right organisational structure and culture to succeed Continue Reading
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News
02 Jun 2020
Subpostmasters to force scrutiny of government’s role in Post Office IT scandal
The government's role in the Post Office Horizon IT scandal could soon be put under the microscope as subpostmasters take their complaints to the Parliamentary Ombudsman Continue Reading
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News
01 Jun 2020
Egypt offers free tech scholarship to 100,000 citizens
Egypt's youths are being offered free training to help them to prepare for the careers of the future Continue Reading
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News
01 Jun 2020
HSBC platform uses AI to analyse trading data thousands of times faster
HSBC is offering its US share trading customers artificial intelligence-powered insights into public information about listed companies Continue Reading
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News
01 Jun 2020
How Saudi Arabia is using cloud to navigate the Covid-19 downturn
Organisations in Saudi Arabia are using cloud computing services to help them navigate challenges caused by the coronavirus pandemic Continue Reading
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News
01 Jun 2020
How managed threat hunting helps bust malicious insiders
Managed threat hunting services can help take some of the pressure off security operations centres and help ensure potential breaches don’t escalate into something far worse. We explore one such case with a happy ending Continue Reading
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Opinion
29 May 2020
Security Think Tank: CISO stress – moving from recognition to action
Cyber criminals are enjoying a boom during the Covid-19 pandemic, and security teams are working overtime as a result. How can security professionals manage their increased workload, safeguard their mental well-being and avoid burnout? Continue Reading
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Feature
28 May 2020
Constructing the future for engineering – finding the right model where one size does not fit all
Design and engineering has rapidly evolved to be all about interconnected devices. We see how one of the leading manufacturing software suppliers is meeting the challenge Continue Reading
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News
28 May 2020
TSB Bank digitises banking forms in response to coronavirus lockdown
As part of its 2022 digital strategy, TSB has begun rolling out electronic forms designed in Adobe XD and processed using Adobe Sign Continue Reading
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News
27 May 2020
Subpostmasters crowdfund for justice in IT scandal
Campaign group calls for public support to help potential victims of Post Office Horizon IT scandal Continue Reading
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News
27 May 2020
Covid-19: Managing spikes in website traffic now IT leaders’ biggest challenge
AppDynamics research reveals that 95% of companies plot new tech course after Covid-19 outbreak as technologists see opportunity to show their value to the business Continue Reading
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News
27 May 2020
Hospital uses robots to manage air supply to patients
Northampton General Hospital deploys automation to ensure oxygen is always available as demand increases amid Covid-19 crisis Continue Reading
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News
26 May 2020
One-third of all bank jobs are now tech-related
The proportion of jobs in banks that are technology-related is growing quickly, accelerated further by the Covid-19 pandemic Continue Reading
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News
26 May 2020
900 more criminal prosecutions of subpostmasters could be unsafe because of IT failures
Post Office re-examines hundreds of prosecutions that could have resulted from faults in Horizon IT system Continue Reading
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News
26 May 2020
Android security vulnerabilities differ by country, say researchers
Manufacturers of Android devices including Huawei, Samsung and Xiaomi shipped devices with different levels of security in different regions, leaving their users exposed to attack Continue Reading
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News
22 May 2020
UK workers struggle to unplug from ‘new normal’ at home
As the country enters month three of enforced working from home, research reveals that as personal devices and app overload blurs home-work life, concerns arise over productivity and the mental state of the workforce Continue Reading
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News
22 May 2020
Why businesses will need to make change the new normal
The lockdown is forcing organisations to change how they operate, and a new study has found that businesses are keen to use automation where possible Continue Reading
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News
22 May 2020
Coronavirus: How MyIX is keeping Malaysians connected
Malaysia’s MyIX internet exchange has been classed as critical national infrastructure, with member telcos adding more capacity to meet the surge in demand for internet services Continue Reading
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News
19 May 2020
Post Office executive who tried to mislead judge in Horizon trial leaves via back door
Angela van den Bogerd leaves position as Post Office director quietly, despite many years of service Continue Reading
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News
19 May 2020
NHS trusts sign up to automation app store
Healthcare trusts extend relationships with automation supplier through access to a cloud-based marketplace of pre-baked automation Continue Reading
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News
19 May 2020
Vast majority of cyber attacks are easy to stop, says Verizon
Almost 90% of data breaches are motivated by the prospect of financial gain, but cyber criminals have clearly defined breach pathways, giving the good guys an advantage if they care to use it Continue Reading
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News
18 May 2020
Why a pandemic-specific BCP matters
Many organisations still do not have scenario-specific business continuity plans, which are helpful when the situation requires a customised response, such as a pandemic, according to Forrester Continue Reading
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News
15 May 2020
Sweden’s Preem puts automation to the test
Preem is automating software testing as part of a wider plan that includes the introduction of robotic process automation software Continue Reading
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News
15 May 2020
Rolls-Royce uses digital twins in Power Systems Customer 4.0 strategy
The Power Systems unit has begun using technology from Iotics to collect data points for engines in the field and build digital simulation models Continue Reading
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News
14 May 2020
Deutsche Bank’s planned tech spend unaffected by global crisis
Deutsche bank is driving on with its ambitious IT investment plans, with the Covid-19 pandemic, if anything, adding fuel to it Continue Reading
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News
13 May 2020
Report reveals inadequate cyber security at Schiphol Airport
A report has revealed problems with critical security systems in Amsterdam’s Schiphol Airport Continue Reading
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News
13 May 2020
COO interview: Suresh Viswanathan, TSB
TSB’s chief operating officer is overseeing the bank’s operations as it strives to build the right kind of IT reputation Continue Reading
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Opinion
13 May 2020
Security Think Tank: Burnt out CISOs are a huge cyber risk
Cyber criminals are enjoying a boom during the Covid-19 pandemic, and security teams are working overtime as a result. How can security pros manage their increased workload, safeguard their mental wellbeing, and avoid burnout? Continue Reading
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Opinion
13 May 2020
Coronavirus: Why the public sector must pursue IT transformation
It is clear that the current coronavirus crisis has had a major impact on digital transformation efforts in the public sector Continue Reading
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News
13 May 2020
Coronavirus: APAC organisations find scalability with cloud
Australia’s NSW Health and Indonesia’s HaloDoc are among a growing crop of Asia-Pacific organisations that are relying on cloud scalability to extend digital services to more users and customers Continue Reading
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News
12 May 2020
Coronavirus: Nationwide’s human expertise used to quickly build smart agent amid pandemic
Nationwide Building Society is the latest financial services company to quickly automate customer services related to Covid-19 Continue Reading
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News
12 May 2020
Australia’s Kmart gears up for mainframe migration
Retailer is lifting and shifting some old Cobol code to AWS while rebuilding others into microservices in its mainframe migration move Continue Reading
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Opinion
12 May 2020
Security Think Tank: Create healthy habits to avoid burnout
Cyber criminals are enjoying a boom during the Covid-19 pandemic, and security teams are working overtime as a result. How can security professionals manage their increased workload, safeguard their mental well-being and avoid burnout? Continue Reading
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News
11 May 2020
Four in 10 Australians will share GPS data for alerting
Amid the Covid-19 pandemic, 40% of Australians are likely to share GPS data with the government to facilitate alerting, new study finds Continue Reading
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News
11 May 2020
Coronavirus: SMEs in the UAE forced to digitally transform
The UAE, like the rest of the world, continues to be heavily impacted by the fallout of the Covid-19 pandemic, and technology is helping to lead the fight Continue Reading