IT operations management and IT support
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News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
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Feature
11 May 2020
What are the security priorities for the post-coronavirus world?
The Covid-19 pandemic is forcing massive change across the business world and things may never go back to normal. What does security look like in this new world, and what will buyers be prioritising? Continue Reading
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News
07 May 2020
IBM Think puts AI to use in IT operations
Its annual conference may be virtual, but IBM has remained focused on the key themes of hybrid IT, cloud and artificial intelligence Continue Reading
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News
06 May 2020
End-users failing to protect themselves online
Remote workers and stuck-at-home consumers are taking silly risks with their security during the coronavirus pandemic, according to a report Continue Reading
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News
06 May 2020
Open source community joins Covid-19 fight
Red Hat and others in the global open source community are doing their part to develop tools and other initiatives to help the world tide over the coronavirus outbreak Continue Reading
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Opinion
06 May 2020
Security Think Tank: Security teams are key workers and need support
Cyber criminals are enjoying a boom during the Covid-19 pandemic, and security teams are working overtime as a result. How can security pros manage their increased workload, safeguard their mental wellbeing, and avoid burnout? Continue Reading
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News
05 May 2020
Coronavirus: Total outsourcing spending collapses in March
IT spending plunged in March, drastically reducing increases that had been expected in the EMEA region Continue Reading
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Feature
05 May 2020
Storage 101: Crash-consistent vs application-consistent snapshots
We look at crash-consistent and application-consistent snapshots and backup, how they are defined, the pros and cons of each and the benefits and limits of Windows VSS Continue Reading
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News
04 May 2020
Nordic real estate sector becoming increasingly digital
The Nordic real estate and construction industry is modernising through digital technology, with an injection of urgency amid global pandemic Continue Reading
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Opinion
04 May 2020
Security Think Tank: CISOs must adapt to fight Covid-19 burnout
Cyber criminals are enjoying a boom during the Covid-19 pandemic, and security teams are working overtime as a result. How can security pros manage their increased workload, safeguard their mental wellbeing, and avoid burnout? Continue Reading
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News
04 May 2020
Coronavirus: Do Indian companies still have an edge in Nordic outsourcing?
Covid-19 lockdowns and social distancing have affected Nordic outsourcing strategies. Do Indian firms still have the upper hand? Continue Reading
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News
04 May 2020
Research institutes warn of necessity for UK contact-tracing app to link to testing
BCS and Cass Business School call for proposed UK contact-tracing app not to be launched without alignment to testing and warns that without this link, NHS will not be able to “big data” its way out of “no data” situation Continue Reading
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News
01 May 2020
No going back to packed workplaces after Covid-19
A recent project by IT service providers outlines how, in a post-coronavirus world, businesses like Barclays Bank will reduce their reliance on skyscrapers packed with people Continue Reading
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News
01 May 2020
Subpostmasters receive their ‘inadequate’ damages over Horizon IT scandal
Subpostmasters who had their lives ruined by the Post Office’s faulty IT system have received their damages after a High Court victory Continue Reading
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Feature
01 May 2020
Coronavirus: How to cope with the digital skills divide
Since the Covid-19 pandemic started, employers need tech and digital talent more than ever. But how can organisations recruit and train the skills they need during a lockdown? Continue Reading
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Opinion
01 May 2020
Security Think Tank: How to manage security team well-being
Cyber criminals are enjoying a boom during the Covid-19 pandemic, and security teams are working overtime as a result. How can security professionals manage their increased workload, safeguard their mental well-being and avoid burnout? Continue Reading
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News
29 Apr 2020
Nordic CIO interview: Stefan Olowsson, Swedish Social Insurance Agency
Stefan Olowsson, CIO at Sweden’s Försäkringskassan, helps to ensure social security payments run smoothly, which is a balancing act of innovation, data security and reliable delivery Continue Reading
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News
29 Apr 2020
Google chief suggests post-coronavirus cloud boost
Google’s GCP platform has seen increased demand during the Covid-19 coronavirus pandemic, and the company’s CEO believes economic recovery may lead to fewer on-premise datacentres Continue Reading
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Feature
28 Apr 2020
Snapshots 101: Array vs backup software
We run the rule over snapshots in storage arrays and backup software and find a range of capabilities that go from mere support to fully snapshot-centric approaches Continue Reading
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News
28 Apr 2020
Almost half of security pros being redeployed during pandemic
Close to half of cyber security professionals say they have been taken off some or all of their security duties to focus attention elsewhere during the Covid-19 coronavirus pandemic Continue Reading
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News
28 Apr 2020
Covid-19 will decimate fintechs, but those that survive will prosper
The coronavirus will wipe out some fintechs, but those that get through it will share in the next growth phase of the industry's development Continue Reading
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News
24 Apr 2020
How likely are IT service providers to offer discounts in an unprecedented global recession?
As the global economy slows, businesses are trying to cut costs, with IT services one of the first stops – but what are the chances of a happy outcome? Continue Reading
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News
23 Apr 2020
Nasdaq gives customers real-time data through cloud platform
US stock exchange uses public cloud and APIs to provide investment companies with real-time data on trading activity Continue Reading
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News
23 Apr 2020
Mainframe skills surge as lockdown drives transaction growth
Mainframe skills and Cobol programming are now in demand as enterprises scale up to tackle increased online activity due to the coronavirus Continue Reading
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News
21 Apr 2020
Coronavirus: Leeds Building Society uses robots to cope with mortgage holiday demand
Building society initiates more automation software to cope with growing demand for mortgage deferrals Continue Reading
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News
20 Apr 2020
Managing the lockdown extension
The continued Covid-19 coronavirus lockdown means people will be working remotely for far longer. IT decision-makers and business leaders will need more than a quick fix Continue Reading
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News
20 Apr 2020
Coronavirus: Pandemic will see consolidation of offshore captive centres
Offshore captive IT operations owned by western businesses will be sold off to raise cash and boost efficiency amid Covid-19 pandemic Continue Reading
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News
20 Apr 2020
CaixaBank uses hybrid of conventional and quantum computers to classify risk
Spain's CaixaBank is using quantum computers as part of a project to assess risk using machine learning algorithms Continue Reading
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News
17 Apr 2020
Covid-19 will leave its legacy on global IT services
IT services buying and selling will go through a transformation during the coronavirus crisis Continue Reading
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News
16 Apr 2020
Coronavirus: India eases lockdown restrictions for IT service providers
Indian government allows IT services firms to bring half their staff back to delivery centres Continue Reading
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News
15 Apr 2020
Centrica deploys Citrix Cloud services on Azure to manage demand
Utility firm Centrica turns to Citrix on the Azure cloud to deal with its seasonal peak in call centre usage, which affects its virtual desktop environment Continue Reading
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News
15 Apr 2020
GitLab expands into Australia as DevOps tooling market heats up
DevOps platform supplier GitLab expands Down Under with a bigger workforce to meet the needs of local firms that are looking to speed up software development Continue Reading
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Podcast
14 Apr 2020
Podcast: Ruthlessly prioritise applications during Covid-19
We talk to Alex McMullan, CTO international at Pure Storage, about scaling up storage and compute for remote working and why that means prioritising applications Continue Reading
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News
09 Apr 2020
Loan charge contractors face double whammy of life-changing repayment demands as past loans recalled
IT contractors already under pressure from HMRC to pay life-changing tax bills relating to their past involvement in loan remuneration schemes now face calls to repay the original loans, too. Computer Weekly investigates Continue Reading
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News
08 Apr 2020
What next for subpostmasters’ miscarriage of justice appeals?
Computer Weekly looks at the next stages in the process to clear the names of subpostmasters wrongly prosecuted for the crimes of theft and false accounting Continue Reading
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Blog Post
06 Apr 2020
Celebrate IT Heroes
While questions are being asked of the government over its coronavirus exit strategy, one thing is clear: large parts of the UK workforce are able to work remotely, thanks to the efforts of IT ... Continue Reading
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News
06 Apr 2020
Coronavirus: BPO and IT services delivered from India face big challenges
UK businesses receiving business process outsourcing and IT services from India will face disruption, but IT services from large IT suppliers less so Continue Reading
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Opinion
03 Apr 2020
Coronavirus: What does the ‘new normal’ mean for how we work?
Examining the long-term impact of the Covid-19 coronavirus pandemic on the world of work, security, privacy and networks Continue Reading
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News
02 Apr 2020
What the Court of Appeal referrals mean to those who campaigned for justice for subpostmasters
Former subpostmasters and their supporters describe their feelings after their appeals against convictions – some of which are nearly 20 years old – get sent to the Court of Appeal Continue Reading
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News
02 Apr 2020
Coronavirus: Is Zoom safe and should security teams ban it?
Zoom’s rapid rise to prominence has highlighted a score of security problems with the service. Should CISOs try to steer their organisations away from it, or ban it outright? Continue Reading
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Podcast
02 Apr 2020
Podcast: Covid-19, compliance risk, remote assessment and training
We talk to Mathieu Gorge, CEO of Vigitrust, about why organisations cannot drop their guard on compliance during the increased risks faced as a result of the coronavirus crisis Continue Reading
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News
01 Apr 2020
Air industry eyes £300m savings through blockchain for cargo efficiency
Air transport alliance tests use of blockchain to transform the multibillion-pound industry that manages air cargo transportation Continue Reading
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Feature
01 Apr 2020
Malaysia’s business continuity planning readiness a mixed bag
Larger Malaysian enterprises have BCP in place, but SMEs lag behind and will find it harder to weather the Covid-19 storm Continue Reading
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News
31 Mar 2020
Coronavirus readiness: Three technology-led steps the NHS is taking
With the risk of the Covid-19 virus spreading, NHS Digital has needed to make rapid changes to its 111 service Continue Reading
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Opinion
30 Mar 2020
CCRC findings on subpostmaster prosecutions reveal incompetence of successive governments
Former subpostmaster who took on the Post Office in a multimillion-pound legal battle speaks out. Continue Reading
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News
27 Mar 2020
How subpostmasters made legal history with biggest referral of potential miscarriages of justice
Subpostmasters seeking redress of prosecutions at the hands of an IT system force the biggest ever UK referral of cases of potential miscarriages of justice to the Court of Appeal Continue Reading
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News
26 Mar 2020
Coronavirus: What are the latest free cyber security offers?
We round up the latest free offers on cyber security products and services being made available during the Covid-19 coronavirus crisis Continue Reading
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News
26 Mar 2020
Subpostmaster prosecutions to be considered by Court of Appeal for miscarriages of justice
The Criminal Cases Review Commission is referring 39 subpostmaster prosecutions to the Court of Appeal to review for possible miscarriages of justice, with further analysis on 22 more cases ongoing Continue Reading
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News
26 Mar 2020
Coronavirus: Openreach to restrict engineers’ home visits
BT’s national broadband provision division announces that it is to cut down on home visits throughout the UK and focus only on national infrastructure, essential public services and vulnerable customers Continue Reading
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News
25 Mar 2020
Coronavirus: Amazon and eBay failing to stop profiteers, says Which?
Despite promises by both Amazon Marketplace and eBay to crack down on coronavirus-profiteering, a Which? investigation has found plenty of sellers charging inflated prices for goods such as hand sanitiser Continue Reading
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News
25 Mar 2020
Coronavirus: iFixit builds resource to support medical technicians
Mobile phone DIY repair site is building on the work of Frank’s Hospital Workshop to help medtechs repair ventilators Continue Reading
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News
25 Mar 2020
Meeting reviewing subpostmaster applications to appeal criminal prosecutions moves into second day
The Criminal Cases Review Commission has extended a meeting considering subpostmaster applications to appeal criminal convictions resulting from a faulty Post Office IT system Continue Reading
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News
23 Mar 2020
Coronavirus: Post Office postpones subpostmaster compensation scheme amid Covid-19 crisis
Scheme to compensate subpostmasters who suffered because of computer errors in the Post Office’s Horizon system is delayed Continue Reading
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News
23 Mar 2020
Coronavirus: Spain to use artificial intelligence to automate testing
Authorities in Spain have invested in robots to automate the testing of citizens for the Covid-19 coronavirus Continue Reading
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News
23 Mar 2020
Coronavirus: CCRC uses Microsoft Teams to consider subpostmaster appeals
Criminal Cases Review Commission to use Microsoft Teams to ensure review of subpostmaster prosecutions is held on time Continue Reading
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News
23 Mar 2020
Interview: Jamil Farshchi, CISO, Equifax
Equifax CISO Jamil Farshchi discusses public cloud and why it’s not something IT security professionals should be afraid of Continue Reading
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News
23 Mar 2020
Singapore’s JTC taps GIS platform in Punggol Digital District
The planners behind Singapore’s Punggol Digital District are using a geographic information system to make better planning decisions and improve day-to-day operations Continue Reading
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News
23 Mar 2020
Seek ditches pagers for cloud service in IT operations
Australian employment marketplace Seek is doing away with pagers in favour of PagerDuty’s cloud-based digital operations platform to scale up its IT operations in Asia and Australia Continue Reading
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Guide
20 Mar 2020
Essential Guide: Technology readiness for the Covid-19 coronavirus crisis
The global Covid-19 coronavirus pandemic requires an important response from enterprise IT departments - in this guide, we examine the key considerations for IT leaders Continue Reading
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News
20 Mar 2020
MP warns minister not to parrot civil servants’ lines on Post Office IT scandal
MP Kevan Jones has warned a government minister not to repeat the mistakes of predecessors in relation to the Post Office Horizon IT scandal Continue Reading
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News
20 Mar 2020
How an Estonian digital nation emerged from the embers of Soviet rule
Estonia’s minister for foreign trade and IT tells Computer Weekly how the country went from having no governmental infrastructure in the early 1990s to acquiring the label “digital nation” Continue Reading
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Feature
19 Mar 2020
Coronavirus: Can the networks take the strain?
It was predicted that the mass roll-out of computer networks would mean at some point that there was no difference between work and home as a working location. These assumptions are about to be tested to the full Continue Reading
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News
19 Mar 2020
Coronavirus: NHS to roll out Microsoft Teams to hospitals
Secure, cloud-based Microsoft collaboration tool Teams will be made available across the NHS, even those hospitals not on NHSMail Continue Reading
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News
18 Mar 2020
Push for digitisation in Malaysia amid coronavirus crisis
Event cancellations and travel bans are spurring more companies to embrace digital tools to support remote and flexible working arrangements Continue Reading
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News
18 Mar 2020
Swedish municipalities test AI to drive efficiencies and cost savings
Research in Sweden measures the benefits of using artificial intelligence in local government operations Continue Reading
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News
17 Mar 2020
Covid-19: Three technology areas that CIOs must address
CIOs will need to consider the IT measures that will be needed to support their organisations as the government ramps up its response to the coronavirus Continue Reading
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News
16 Mar 2020
Secret Post Office deals cause fury among Horizon IT scandal campaigners
The Post Office has sparked anger with secret settlements with subpostmasters outside the recent legal action against it Continue Reading
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Opinion
13 Mar 2020
What is the Post Office board doing to right the Horizon wrongs?
Business lawyer Nick Gould compares the treatment of subpostmasters by the Post Office in the Horizon IT scandal with the huge HBOS fraud that saw £1bn stolen from small businesses Continue Reading
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News
12 Mar 2020
CIO interview: Miguel Rio Tinto, Emirates NBD
The Dubai-based banking group’s CIO, Miguel Rio Tinto, talks about its ambitious digital transformation plans Continue Reading
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News
12 Mar 2020
IT Priorities 2020: Nearly two-thirds of Nordic IT leaders expect a budget increase this year
Nordic IT leaders are expecting budgets to rise as they move to more advanced stages of their digital transformations Continue Reading
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News
12 Mar 2020
IT Priorities 2020: Benelux organisations and budgets focused on digital transformation
IT leaders in Belgium, the Netherlands and Luxembourg expect bigger budgets this year, with spending on digital transformation projects and related technologies being prioritised Continue Reading
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News
11 Mar 2020
Fintech workers called to share their experiences of microaggression
Fintech workers were asked to share upsetting workplace incidents as part of an anonymous study Continue Reading
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News
11 Mar 2020
International Women’s Day provides platform for Nordic women in tech
International annual event reminds tech industry that work needs to be done to reduce inequality, but organisations must work towards this on a daily basis Continue Reading
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News
11 Mar 2020
ANZ firms ill-prepared to deal with tech issues
More than two in five businesses in Australia and New Zealand are hearing from customers about major technology issues, affecting productivity and staff morale, new study finds Continue Reading
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News
10 Mar 2020
IT Priorities 2020: Digitisation drives IT modernisation growth
IT decision-makers realise that old applications restrict agility. As organisations digitise processes, application modernisation is key Continue Reading
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News
10 Mar 2020
MPs told to hold to account those responsible for Post Office Horizon IT scandal
Subpostmasters who had their lives destroyed by a faulty IT system and mistreatment by the Post Office have asked MPs to hold to account the people responsible for the injustices Continue Reading
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News
10 Mar 2020
Police IT system failure creates significant backlogs
Independent review of IT system failure that left Greater Manchester Police working with pen and paper finds combination of technical shortcomings, operational procedures and staff training responsible for massive backlogs Continue Reading
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News
06 Mar 2020
Those who did not play by the rules in Post Office Horizon scandal “should face prosecution”
Telford MP has become a vocal member of the campaign for justice for the subpostmasters who had their lives devastated as a result of being blamed for losses caused by errors in the Post Office’s core retail and accounting system Continue Reading
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News
06 Mar 2020
CIO interview: Sarah Wilkinson, NHS Digital
NHS Digital has been racing to ensure the systems and protocols are in place to prepare the health service for the coronavirus. We speak to its CEO about the preparations Continue Reading
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News
02 Mar 2020
Nordic lessons on digital transformation
Swedish financial services firm reports a successful IT outsourcing project with India-based IT services company Continue Reading
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News
02 Mar 2020
Boris Johnson’s commitment to inquiry into Post Office scandal in doubt
Boris Johnson’s apparent commitment to a public inquiry into the Post Office Horizon scandal is not so certain Continue Reading
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News
27 Feb 2020
Oxbotica on board with Cisco to drive autonomous vehicle data challenge
Connected car technology firm hits pedal with Cisco to solve data challenges of future autonomous vehicles Continue Reading
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News
26 Feb 2020
How tech suppliers are easing barriers to hybrid cloud adoption
The tech industry has risen to the challenge of helping enterprises ease their transition to hybrid cloud, but issues remain Continue Reading
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News
25 Feb 2020
Government admits it was too passive managing Post Office as parliamentary pressure builds
The UK government faces accusations of neglecting its duties handling the Post Office as pressure mounts in Parliament for justice for the subpostmasters who suffered due to faults in the Horizon IT system Continue Reading
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News
24 Feb 2020
Estonia to give citizens Alexa-like access to public services
The Estonian government is working on a project that will ultimately allow citizens to ask Siri, Alexa or almost any other virtual digital assistant to interact with government departments on their behalf Continue Reading
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News
19 Feb 2020
Blasé directors put business data at risk
The higher up within a business you go, the more likely you are to find people intentionally leaking confidential data, says Egress Continue Reading
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News
14 Feb 2020
CIO Interview: Siim Sikkut, Estonian government CIO
Siim Sikkut is one of a generation of tech native Estonians, who is turning his knowledge and experience to transforming government services Continue Reading
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News
12 Feb 2020
Pressure for public inquiry into Post Office IT system scandal begins with mountain to climb
Members of Parliament seeking a public inquiry into the Post Office Horizon scandal face huge challenges, but pressure and time could force justice Continue Reading
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News
10 Feb 2020
Two-thirds of workers at risk of robot-driven redundancy are unaware of the threat to jobs
People who do jobs that are most likely to be automated through technology are unaware and unprepared of the impending threat to their livelihoods, with Nesta calling on the government to do more to up-skill those at risk Continue Reading
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News
07 Feb 2020
Goldman Sachs considers building cloud service to sell to other finance firms
Internal memo reveals that bank could provide an Amazon Web Services-like cloud service to financial services companies Continue Reading
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News
03 Feb 2020
New jobs in Ireland as Brexit forces Revolut to migrate work from London
Brexit has pushed the financial technology firm into moving London jobs to Ireland Continue Reading
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News
03 Feb 2020
Cost-cutting and digital transformation spur increased European IT outsourcing in 2019
The need to rein in costs while digitally transforming has led to growth in traditional and as-a-service base outsourcing Continue Reading
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News
29 Jan 2020
Inside DXC Technology’s APAC playbook
DXC Technology’s CTO for Asia-Pacific talks up efforts to support the region’s enterprises that are in varying stages of digital transformation Continue Reading
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News
29 Jan 2020
AI is transforming the Nordic workplace – and it won’t stop there
Nordic startups are applying artificial intelligence to address workplace challenges, with HR and operations managers across the world watching Continue Reading
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News
29 Jan 2020
Apple posts record-breaking quarter, but prepares for Coronavirus impact
The Coronavirus outbreak is having a direct impact on Apple’s supply chain and its Chinese retail stores and channel partners Continue Reading
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News
27 Jan 2020
Police sent information about potential Fujitsu staff perjury in subpostmaster prosecutions
The police have been asked to consider information from a High Court judge questioning evidence given by Fujitsu staff in criminal trials of Post Office subpostmasters Continue Reading
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News
24 Jan 2020
Gender funding gap reveals complacency in the Nordics
Tech investors are biased towards men when it comes to investing – even if they are not aware of it Continue Reading
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News
21 Jan 2020
Millions lost due to lack of effective IT operations monitoring
The complexity of modern IT systems means it can be impossible to identify the root cause of a failure Continue Reading
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Podcast
21 Jan 2020
Podcast: The Computer Weekly Downtime Upload – Episode 43
In this week’s episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna talk about the loan charge review that is bearing down on IT contractors, the Tech Talent Charter, Windows 7, and combating loneliness among remote workers Continue Reading
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News
21 Jan 2020
Two-fifths of Middle East IT staff would change job for more money
IT professionals in the Middle East are mostly motivated by money when it comes to finding a new job, according to a Computer Weekly survey Continue Reading
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News
20 Jan 2020
Over a quarter of Middle East businesses have no women in their IT department
Businesses in the Middle East are failing to balance their IT workforces between men and women, and a quarter have no women in IT roles Continue Reading