IT operations management and IT support
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News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
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News
11 Sep 2019
How SATS is using digital twin tech to improve operations
Singapore-based SATS has been using a digital twin platform to model food production processes to improve in-flight catering operations Continue Reading
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News
10 Sep 2019
Spectra tilts at HSM with StorCycle storage management software
Spectra Logic unveils newly-developed storage management platform and two-tier file access and object storage with all data visible to all users for restore Continue Reading
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News
10 Sep 2019
Inside NatWest Ventures
NatWest Ventures is helping NatWest bank to remain relevant to its SME businesses customer community through digital innovation Continue Reading
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News
10 Sep 2019
Nokia, NTT Docomo and Omron to test 5G at factory floor
Three firms – Nokia, NTT Docomo and Omron – have banded together to test the feasibility of running a layout-free production line operated by 5G-connected robots and human technicians Continue Reading
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News
09 Sep 2019
Loyal Dutch IT professionals not being rewarded enough, survey shows
Companies warned they could lose loyal IT staff because salary rises do not match those on offer from rival employers Continue Reading
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News
04 Sep 2019
Danish MobilePay app moves away from mainframe
Danske Bank’s popular mobile payment app moves from mainframe to open source DataStax Enterprise built on Apache Cassandra Continue Reading
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News
03 Sep 2019
Allied Irish Banks selects cloud platform for digital transformation
Bank is streamlining its operations through a cloud platform from nCino Continue Reading
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News
03 Sep 2019
Post Office changes IT leadership reshuffle decision
The Post Office has changed its IT leadership reshuffle weeks after announcing its original plan Continue Reading
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News
29 Aug 2019
UK firms getting on top of IT downtime costs
Despite data breach headlines, UK firms are generally improving in their data protection, business continuity, cyber preparedness and understanding of downtime costs, study shows Continue Reading
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News
29 Aug 2019
Dutch regulator reveals potential Microsoft privacy breach
Netherlands privacy watchdog has revealed potential breaches while testing Microsoft software changes Continue Reading
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News
21 Aug 2019
UK banks outage caused by problem at US payment service provider
UK consumers were unable to access some banking services due to a hardware failure at a US payments provider Continue Reading
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News
21 Aug 2019
Inside Facebook’s engineering culture
An open and transparent culture that encourages developers to take risks and assume the best intent of co-workers has been the defining character of Facebook’s engineering organisation Continue Reading
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News
19 Aug 2019
Blue Prism gives Nordics the personal touch
UK automation software company has opened and staffed a Nordic office to give customers in the region a better service Continue Reading
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News
19 Aug 2019
First government organisation in Bahrain migrates to Amazon Web Services
Sovereign wealth fund’s internal IT team handled migration process, which has slashed the organisation’s technology operational costs Continue Reading
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News
16 Aug 2019
London Stock Exchange glitch delays trading
The London Stock Exchange suffered a 90-minute technical outage which prevented early trading in major stocks Continue Reading
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News
15 Aug 2019
Latest Post Office Horizon problems fixed with software update to blame
The Post Office has fixed the latest problems with its Horizon system, affecting hundreds of branches Continue Reading
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News
15 Aug 2019
Dutch province pioneers no-code platform
Software development platform removes the need for expert programmers when adding functionality to applications Continue Reading
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News
12 Aug 2019
Hundreds of Post Office branches hit by new Horizon problem
Subpostmasters suffering slow running and frozen terminals while Post Office searches for a fix to issues apparently caused by a software update Continue Reading
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News
05 Aug 2019
Nordic banks move into wearable payment technology
Payment by watch or watch strap is now an option for customers of two banks in Sweden Continue Reading
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News
02 Aug 2019
Birmingham City Council ends 13-year IT contract with Capita
Local authority to bring IT services in-house, saying “the time is right to transfer the services back to the council” Continue Reading
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News
01 Aug 2019
Nationwide plans 750 tech roles at new digital hub in London
Building society is setting up its first major tech presence in London to help it access deep skills pool Continue Reading
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News
01 Aug 2019
Computer science undergraduates most likely to drop out
Computer science degrees account for the largest proportion of students who drop out before completion Continue Reading
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News
01 Aug 2019
London Stock Exchange agrees to acquire Refinitiv for £22bn
The London Stock Exchange has agreed to a multi-billion pound takeover of data giant Refinitiv Continue Reading
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News
01 Aug 2019
Deliveroo to build Edinburgh tech hub around acquisition of local startup
Food delivery tech company Deliveroo is using a recent acquisition of local startup Cultivate to build a tech hub in Edinburgh Continue Reading
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News
31 Jul 2019
How Singapore’s NTUC Enterprise is embracing digital transformation
NTUC Enterprise is starting to look more like a technology company, employing DevOps to speed up software development and developing new digital business models even as cultural barriers to transformation remain Continue Reading
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News
30 Jul 2019
Why CIOs should focus on trimming their internal email footprint
Better internal collaboration should be part of a CIO’s digitisation arsenal. But there is resistance to change, especially as email is so dominant Continue Reading
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News
30 Jul 2019
London Stock Exchange eyes £22bn acquisition of Refinitiv to expand data capabilities
The London Stock Exchange is looking at a huge tech acquisition to provide customers access to a wealth of data services built using the latest technologies Continue Reading
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News
29 Jul 2019
TSB takes another £36m hit related to botched IT migration
TSB has been stung for another £36m in costs related to its botched IT migration last year, but managed a profit in its latest six monthly results Continue Reading
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News
29 Jul 2019
One-third of UK councils have IT budgets cut
Many local authorities’ IT budgets are being reduced at a time when they are trying to digitally transform to cut costs and improve processes Continue Reading
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News
25 Jul 2019
Hewlett Packard Enterprise invests big in India
Enterprise IT giant aims to take advantage of India’s fast-growing economy and the country’s wealth of tech talent Continue Reading
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News
24 Jul 2019
French and German companies have contrasting fortunes in India
France is racing ahead of Germany when it comes to making the most of service companies in India Continue Reading
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News
22 Jul 2019
How AntWorks is addressing the pitfalls of RPA
The Singapore-based startup hopes to lower the cost of deploying and maintaining robotic process automation technology with a platform that combines machine learning and data processing capabilities Continue Reading
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News
18 Jul 2019
Welsh council aims to cut back-office processing costs by 95% through automation
A council in South Wales is expecting to reduce the cost of human resources business processes by up to 95% through robotic process automation Continue Reading
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News
17 Jul 2019
Deutsche Bank’s public contraction is a major landmark for fintech
German bank is cutting costs overall but is investing more in the latest digital technology as fintechs chip away at banking business Continue Reading
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Feature
16 Jul 2019
Cambridge Cognition CTO on applying server monitoring principles to suicide prevention
Cambridge Cognition CTO, Ricky Dolphin, discusses why it pays to think outside the box when trying to find technological answers to business and customer problems Continue Reading
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News
16 Jul 2019
Dutch authorities temporarily halt datacentre construction
Two local authorities in the Netherlands have put the brakes on datacentre construction to give them time to put policies in place to gain more control over builds Continue Reading
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News
15 Jul 2019
US judge dismisses challenge over Department of Defense mega-cloud contract
The US Department of Defense looks set to award a $10bn cloud contract after a legal challenge to the procurement process failed Continue Reading
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News
11 Jul 2019
Zopa gets in-house tech ready for 2019 bank launch
Peer-to-peer lender tests out banking platforms in anticipation of launching products in the UK before the end of this year Continue Reading
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News
10 Jul 2019
CDO interview: Julia Aymonier, École Hôtelière de Lausanne
As organisations transform digitally, the roles of those leading these IT projects are changing too, says Julia Aymonier, CDO at Switzerland-based hospitality school École Hôtelière de Lausanne Continue Reading
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News
09 Jul 2019
Deutsche Bank cuts jobs but increases tech spend
Deutsche Bank is making swingeing cuts to its workforce over the next two and a half years and has pinned its hopes on the latest technology to make it possible. Continue Reading
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News
08 Jul 2019
Thames Water uses ServiceNow to boost helpdesk efficiency
AI-enabled monitoring helps IT to identify anomalies and improve service levels Continue Reading
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News
03 Jul 2019
One-third of people prefer instant reply from chatbot about finances to waiting for human reply
Consumers are warming to being supported by chatbots when it comes to financial services, but firms in the sector face hurdles to achieve true end-to-end automation Continue Reading
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News
03 Jul 2019
APAC firms in developed markets warm up to cloud ERP
A majority of large enterprises in Australia, New Zealand, Hong Kong and Singapore are planning to move their financial applications to the cloud within a year Continue Reading
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News
02 Jul 2019
CPS faces legal ruling over refusal to disclose emails with US on WikiLeaks and Assange extradition
A court will decide whether the Crown Prosecution Service can refuse to neither confirm nor deny the existence of correspondence with US on investigations into Julian Assange and WikiLeaks Continue Reading
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News
02 Jul 2019
Post Office back-office error leaves subpostmaster with thousands of pounds extra
The Post Office has admitted that some subpostmasters are at risk of accounts not balancing due to an error it does not understand Continue Reading
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News
26 Jun 2019
Nordic public dispels fears over AI and welcomes its advance
People in the Nordic countries are more welcoming and less fearful of the advance of artificial intelligence than those in other regions Continue Reading
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News
25 Jun 2019
Half of Dutch IT decision-makers can’t explain blockchain technology
IT decision-makers in the Netherlands know that blockchain has significant benefits, but half don’t understand how to apply it Continue Reading
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News
21 Jun 2019
CIOs experience stress, verbal and physical abuse during IT failures
Business continuity involves more than the investment in resilient IT – staff and their families need support too Continue Reading
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News
20 Jun 2019
How APAC CIOs are driving AI projects
IT leaders at a Computer Weekly roundtable say they are grappling with compute bottlenecks and explainable artificial intelligence even as chatbots and other AI projects are being rolled out in full swing Continue Reading
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News
20 Jun 2019
HCL delivers digital services to Cricket Australia
Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms Continue Reading
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News
19 Jun 2019
How AirAsia streamlined its customer service
Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service Continue Reading
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Feature
19 Jun 2019
What is NetOps? Start with these 5 common questions
This compilation is an essential starting point for NetOps novices. These five common questions explore what NetOps is, how it can benefit networks and its effect on network teams. Continue Reading
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News
19 Jun 2019
Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers
Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases Continue Reading
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News
19 Jun 2019
How Carsales cuts through the noise in incident response
The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues Continue Reading
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News
17 Jun 2019
Post Office asks Court of Appeal for permission to appeal judgment in first Horizon trial
The Post Office has applied to the Court of Appeal to appeal judgment in Horizon trial Continue Reading
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News
14 Jun 2019
IT outsourcing is increasing, but not as we know it
IT outsourcing is growing in the UK, as organisations spend more as part of their digital transformations Continue Reading
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Feature
13 Jun 2019
Interview: Rackspace EMEA CTO on why it pays to put people at the heart of IT transformation
Rackspace EMEA CTO Lee James opens up about how taking a people-first approach to digital transformation raises staff morale and engagement levels while helping the managed cloud provider win new business Continue Reading
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News
07 Jun 2019
CIO interview: John Finch, Refinitiv
Refinitiv CIO John Finch says finding people with the right level of data science skills is his biggest challenge Continue Reading
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News
06 Jun 2019
Half of CFOs frustrated by complex accounting systems
Chief financial officers need to upgrade to easier-to-use accounting systems, but are strapped for time and lack the resources to make the right choices, according to survey Continue Reading
- 04 Jun 2019
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Feature
03 Jun 2019
Microsoft’s modern desktop management
How cloud services make the critical business of keeping Windows 10 patched and up to date easier for administrators Continue Reading
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News
03 Jun 2019
Business leaders failing to address cyber threats
Businesses are failing to address growing cyber threats as business leaders admit to knowledge gaps, a lack of resources and confusion about who is responsible for data breaches, a report reveals Continue Reading
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News
30 May 2019
Salesforce completes Pardot fix after 12 days’ disruption
Plug was pulled on 17 May after a data script went wrong. Most users have had full access since 18 May, but 10 services remained down Continue Reading
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News
29 May 2019
Finland globalises AI training programme
The success of an online course in understanding artificial intelligence launched in Finland has led to a global roll-out Continue Reading
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Feature
28 May 2019
Serving up managed desktops
Microsoft is dropping its table d’hôte-like Windows 7 menu in favour of a more tapas-style offering, in the form of Windows 10. This will mean big changes for sysadmins Continue Reading
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News
24 May 2019
Post Office told to pay over £5m of its opponent’s costs for first Horizon trial
The judge in the Post Office Horizon trial has ordered the organisation to pay the legal costs of its courtroom adversaries, and refused to give permission to appeal a major judgment Continue Reading
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News
22 May 2019
GoCardless migrates to cloud and gets Google engineering capability
Fintech has moved from an IBM infrastructure as a service to Google’s cloud platform Continue Reading
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News
21 May 2019
Dutch lecturer researches the person behind the cyber criminal
Dutch academic is trying to get inside the mind of cyber criminals by understanding what makes them tick Continue Reading
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21 May 2019
Buyer’s guide to evergreen IT - part 1 of 3: Winning ways with Windows 10 updates
We look at how IT leaders can effectively manage the major changes Windows 10 imposes on businesses Continue Reading
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Feature
21 May 2019
Winning ways with Windows 10 updates
We look at how IT leaders can effectively manage the major changes Windows 10 imposes on businesses Continue Reading
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News
20 May 2019
Lloyds Bank creates 500 IT roles in Scotland
New recruits will support banking group’s digital transformation as it aims to give customers “Google-like experiences” Continue Reading
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News
20 May 2019
Post Office applies to appeal damning judgment in first Horizon trial
The Post Office has applied for permission to appeal judgments from the first trial in its IT-related legal battle with subpostmasters Continue Reading
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News
17 May 2019
École Hôtelière de Lausanne puts Amelia the robot at its core
When Switzerland-based hospitality school EHL began to automate processes, it was met with staff inertia, but that all changed after its benefits became clear Continue Reading
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News
16 May 2019
ANZ CIOs hit roadblocks in digital agenda
Top IT leaders in Australia and New Zealand are grappling with cultural roadblocks and slow progress in advancing the countries’ digital agenda Continue Reading
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News
16 May 2019
CIOs want staff with good soft skills to help drive digital change
Effective communication of what is being done and why is vital for organisations implementing digital transformation, survey shows Continue Reading
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News
09 May 2019
Deutsche Börse harnesses Microsoft cloud
German stock exchange signs deal with Microsoft that will not only benefit the exchange, but other organisations in the sector that are considering cloud migration Continue Reading
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E-Zine
09 May 2019
CW Benelux: Netherlands offers young hackers re-education
Young hackers in the Netherlands are being rehabilitated through punishments that educate rather than incarcerate. Also read how almost 90% of businesses in the Netherlands are barely aware of the competitive advantages the IoT can offer them, and why Dutch sat-nav pioneer TomTom is focusing on the business-to-business sector. Continue Reading
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News
08 May 2019
Red Hat Enterprise Linux to contribute $10tn to global business
A study on the economic impact of Red Hat Enterprise Linux by IDC revealed that the operating system is expected to contribute to business revenues worth 5% of the global economy Continue Reading
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News
08 May 2019
Finnish gaming company PAF migrates to the cloud
Move to Amazon Web Services cloud brings scalability to gaming company that gives part of its profits to good causes Continue Reading
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News
07 May 2019
Technical error on Capita system puts Barnet council staff out of pocket
A system error that led to Barnet council staff being incorrectly paid is the latest complaint about a back-office outsourcing contract with Capita Continue Reading
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Feature
07 May 2019
How to avoid a hyper-convergence minefield
How firms can implement hyper-converged infrastructure to make cost and performance savings Continue Reading
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News
03 May 2019
Co-operative Bank creates over 100 IT jobs in Manchester
The Co-operative Bank is looking for talent to support its digital strategy and previous banking and IT experience is not a necessity Continue Reading
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News
02 May 2019
Why IT departments miss basic IT security hygiene
IT departments are failing to patch security holes in software because of a disconnect between security and operations teams, survey finds Continue Reading
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News
23 Apr 2019
Egypt aims to develop coding skills earlier in education system
An Egyptian government initiative will see thousands of teenagers trained to code in HTML, CSS and Python Continue Reading
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News
22 Apr 2019
With Anthos, Google seeks to unify open source cloud technologies
Urs Hölzle, Google’s head of technical infrastructure, talks up efforts to deliver what he claims to be the first open source cloud stack Continue Reading
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News
17 Apr 2019
Government says no conflict of interest in trial despite Post Office chairman’s dual role
BEIS refutes MP’s suggestion of Post Office chairman’s conflict of interest in group litigation case involving Horizon IT system Continue Reading
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News
17 Apr 2019
Middle East CIOs optimistic as budgets increase and digital transformations expand
Cyber security and risk management will see the biggest increase in spending, but digital transformation of businesses is a major driver of investment, survey shows Continue Reading
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News
16 Apr 2019
MP questions government over Post Office Horizon case
Labour MP asks the government about the costs associated with the Post Office Horizon legal battle Continue Reading
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News
16 Apr 2019
How Kubernetes has simplified Bet365’s software deployments
Online betting company has begun using Kubernetes to make it easier for its IT infrastructure and product teams to share complex configurations Continue Reading
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E-Zine
11 Apr 2019
CW Middle East: Visibility and security of networks are top IT priorities
The 2019 Computer Weekly/TechTarget IT Priorities survey shows that enterprise buyers in the Middle East, like those in the UK and Europe, are looking to lock down their networks in the face of an almost constant barrage of threats and malicious actors. Also read how Facebook planned to use its Android app to track the location of its customers and to allow advertisers to send political advertising, and what further details operator O2 has revealed about how it is planning for the advent of 5G. Continue Reading
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News
10 Apr 2019
How to remove the paper trail
The speed with which a contract is signed is often the rate-determining step in a digitally enabled business process Continue Reading
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News
10 Apr 2019
Should you buy SaaS ERP or best-of-breed enterprise software?
The major ERP providers are pushing their customers to their cloud offerings. It makes sense, but there are plenty of SaaS alternatives Continue Reading
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News
08 Apr 2019
PC industry suffers as Microsoft severs link between Windows and hardware refreshes
If Microsoft succeeds, a Windows upgrade will no longer mean that businesses need to refresh their PC estate Continue Reading
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News
08 Apr 2019
How APAC firms can tame the data beast
Companies and data management experts across Asia-Pacific reveal how they are tackling data management challenges that have been compounded by growing cloud usage and compliance requirements Continue Reading
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News
04 Apr 2019
The rise of digital workers and the bot economy
Automation Anywhere’s booming business, particularly in the Asia-Pacific region, is a sign of things to come in the new world of work where digital workers can be hired from a bot store Continue Reading
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Opinion
04 Apr 2019
What Belarus offers the tech sector
Belarus might not be as well known for its IT as some of its neighbours, but it is pushing its head above the parapet Continue Reading
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News
03 Apr 2019
Most business decision-makers and knowledge workers happy to work alongside robots
Fears that automation will remove jobs for knowledge workers are reducing as opportunities emerge to upskill and eradicate mundane work Continue Reading
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News
02 Apr 2019
Post Office could face huge costs bill for first Horizon trial
Subpostmaster claimants’ legal team makes application for the Post Office to pay millions of pounds of costs associated with trial Continue Reading
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News
29 Mar 2019
Major shake-up of TSB IT after core banking system migration disaster
TSB has restructured its IT team to give its internal team control of its core banking system Continue Reading
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News
28 Mar 2019
Businesses losing out on early payment discounts due to outdated software
Chief financial officers need to upgrade their accounting software to benefit from discounts available for paying suppliers early Continue Reading
