IT operations management and IT support
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News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
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News
08 Jan 2024
Post Office scandal furore is moment to change digital evidence rules
The current rules around digital evidence are partly to blame for the widest miscarriage of justice in UK history Continue Reading
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News
07 Jan 2024
Metropolitan Police launches second criminal investigation in Post Office scandal
New investigation will examine potential crimes by the Post Office in its recovery of money from subpostmasters accused of theft and false accounting Continue Reading
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News
02 Jan 2024
China’s UNC4841 pivots to new Barracuda ESG zero-day
The Chinese state threat actor behind a series of cyber attacks on Barracuda Networks customers embarked on a campaign targeting the supplier’s email security products in the run-up to Christmas Continue Reading
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Definition
27 Dec 2023
hyperautomation
Hyperautomation is a framework and a set of advanced technologies for scaling automation in the enterprise. The ultimate goal of hyperautomation is to develop a process for automating enterprise automation. Continue Reading
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Definition
26 Dec 2023
pilot program (pilot study)
A pilot program, also called a feasibility study or experimental trial, is a small-scale, short-term experiment that helps an organization learn how a large-scale project might work in practice. Continue Reading
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Definition
21 Dec 2023
globalization
Globalization is the process by which ideas, knowledge, information, goods and services spread around the world. Continue Reading
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News
21 Dec 2023
Top 10 cyber crime stories of 2023
Ransomware gangs dominated the cyber criminal underworld in 2023, a year that will prove notable for significant evolutionary trends in their tactics Continue Reading
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News
20 Dec 2023
Post Office gets government handout as Horizon replacement costs increase ‘significantly’
The increasing costs associated with replacing the Post Office’s controversial IT system have forced the government to hand it over £100m extra Continue Reading
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Opinion
20 Dec 2023
Beyond the office walls: Safeguarding remote workers from attack
Remote working has enabled people to work from almost anywhere but has piled pressure on cyber pros. Three years after Covid, how are best practices evolving and what can we expect going forward? Continue Reading
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Opinion
20 Dec 2023
Zero-trust principles: Your gateway to securing remote workers
Remote working has enabled people to work from almost anywhere but has piled pressure on cyber pros. Three years after Covid, how are best practices evolving and what can we expect going forward? Continue Reading
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Opinion
20 Dec 2023
What we learned in cyber in 2023, and what to look out for
PA Consulting's Rasika Somasiri looks back at a busy 12 months in the cyber security world, and highlights some key learnings from 2023 Continue Reading
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Opinion
20 Dec 2023
Evolving best practice: What next for securing remote work?
Remote working has enabled people to work from almost anywhere but has piled pressure on cyber pros. Three years after Covid, how are best practices evolving and what can we expect going forward? Continue Reading
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News
20 Dec 2023
'No hiding place' for those responsible for Post Office Horizon scandal
MPs want individuals to be held to account for their roles in causing the Post Office Horizon scandal, which destroyed thousands of lives Continue Reading
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Definition
19 Dec 2023
localization
Localization is the process of adapting and customizing a product to meet the needs of a specific market, as identified by its language, culture, expectations, local standards and legal requirements. Continue Reading
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News
19 Dec 2023
Government reveals its own slow progress in compensating Post Office scandal victims
Few of the subpostmasters who unearthed the widest miscarriage of justice in UK history have been compensated so far, four years after their court victory Continue Reading
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Opinion
19 Dec 2023
Security Think Tank: Testing to improve remote worker security
Remote working has enabled people to work from almost anywhere but has piled pressure on cyber pros. Three years after Covid, how are best practices evolving and what can we expect going forward? Continue Reading
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News
19 Dec 2023
Top 10 cyber security stories of 2023
The past 12 months have seen the security agenda dominated by the usual round of vulnerabilities, concerns over supply chain security and more besides, but it was the chaotic state of global geopolitics that really made an impact Continue Reading
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Opinion
19 Dec 2023
Security Think Tank: Anytime, anywhere access is achievable
Remote working has enabled people to work from almost anywhere but has piled pressure on cyber pros. Three years after Covid, how are best practices evolving and what can we expect going forward? Continue Reading
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News
19 Dec 2023
Top 10 Nordic stories of 2023
Known for its advances in digital technology, the Nordic region continues to pioneer the startup sector while making serious waves in Quantum computing and artificial intelligence Continue Reading
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Definition
15 Dec 2023
business process management software (BPMS)
Business process management software (BPMS) helps companies design, model, execute, automate and improve a set of activities and tasks that, when completed, achieve an organizational goal. Continue Reading
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News
14 Dec 2023
Current Post Office executive in denial of Horizon cover-up
Executives at the Post Office today are still in denial of the part they played in destroying the lives of thousands of people Continue Reading
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Definition
14 Dec 2023
business process automation (BPA)
Business process automation (BPA) is the use of advanced technology to complete business processes with minimal human intervention. Continue Reading
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News
13 Dec 2023
How ransomware gangs use the tech media against their victims
Ransomware gangs are increasingly media-savvy operators, and this means incident response plans now need to account for communications and PR strategies too Continue Reading
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News
13 Dec 2023
Microsoft’s Christmas present for cyber teams: no zero-days
Barely 30 vulnerabilities, and no zero-days, have been fixed in the final Patch Tuesday drop of 2023 Continue Reading
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News
13 Dec 2023
Critical UK infrastructure a ‘hostage of fortune’ to ransomware
A lack of ransomware planning and preparedness at the highest levels of government is leaving UK operators or critical national infrastructure dangerously exposed, according to a Joint Committee report Continue Reading
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News
12 Dec 2023
Outdated data protection practice key factor in PSNI data breach
The August 2023 data breach at the Police Service of Northern Ireland arose chiefly from an outdated approach to data protection and compliance at the force, according to an independent review Continue Reading
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Definition
11 Dec 2023
IT cost structure
IT cost structure refers to the relationship between different types of expenditures within a larger IT budget. Continue Reading
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Opinion
07 Dec 2023
Considerations for the security of evolving workspaces
Remote working has enabled people to work from almost anywhere but has piled pressure on cyber pros. Three years after Covid, how are best practices evolving and what can we expect going forward? Continue Reading
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News
07 Dec 2023
Finnish IT industry talent fears amid government restrictions
Finnish businesses concerned over the immigration plans of the country’s right-wing government Continue Reading
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Feature
05 Dec 2023
How to recover systems in the event of a cyber attack
Recovering compromised systems after a cyber attack isn’t easy, but understanding industry best practice offers a template for the key processes to follow Continue Reading
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News
05 Dec 2023
Undisclosed document could reveal pressure on Fujitsu expert witness in Post Office prosecution
Details of Post Office prosecutor’s meeting with Fujitsu IT expert witness, used in subpostmaster prosecution, not yet disclosed to public inquiry Continue Reading
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News
04 Dec 2023
Atos selected for UEFA Euro 2024 IT contract
IT services company Atos will deliver on-site and remote IT services for next year’s international football event in Germany Continue Reading
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Opinion
04 Dec 2023
Cyber and remote working: How Covid moved the cursor
Remote working has enabled people to work from almost anywhere but has piled pressure on cyber pros. Three years after Covid, how are best practices evolving and what can we expect going forward? Continue Reading
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News
01 Dec 2023
Report reveals sorry state of cyber security at UK football clubs
Football clubs up and down the country are putting staff, players and fans alike at risk through outdated attitudes to cyber security, according to a report Continue Reading
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News
01 Dec 2023
The Security Interviews: Mark McClain, SailPoint Technologies
SailPoint founder and CEO Mark McClain reflects on how the concept of identity has evolved over the past 20 years, and points to rapid evolution still to come Continue Reading
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Opinion
01 Dec 2023
Security Think Tank: Four steps to secure remote workers
Remote working has enabled people to work from almost anywhere but has piled pressure on cyber pros. Three years after Covid, how are best practices evolving and what can we expect going forward? Continue Reading
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News
01 Dec 2023
Post Office lawyer with his fingerprints all over IT scandal spreads blame
Senior Post Office criminal lawyer was just following orders and claims his only mistake was believing those that told him the Horizon system was robust Continue Reading
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Opinion
30 Nov 2023
Prepare for your worst day: How to create a cyber incident response plan
What goes into a good incident response plan, and what steps should security professionals take to ensure they are appropriately prepared for the almost inevitable attack, and secure buy-in from organisational leadership? Continue Reading
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News
30 Nov 2023
AWS debuts model evaluation tool in Bedrock
The Model Evaluation tool in Bedrock will help organisations evaluate and test large language models that are best suited to their needs based on criteria like accuracy, toxicity and cost Continue Reading
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News
30 Nov 2023
Rhysida gang stole hundreds of gigabytes of British Library data
The Rhysida ransomware gang behind the cyber attack on the British Library has published almost 600GB of stolen data to its dark web leak site Continue Reading
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News
30 Nov 2023
Slow government response to Post Office scandal compensation forces new legislation
Subpostmasters who exposed widest miscarriage of justice in UK history still waiting for compensation after decades of fighting Continue Reading
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News
29 Nov 2023
Scope of Okta helpdesk breach widens to impact all users
Okta has widened the scope of the October breach of its systems to include every customer that has used its helpdesk service, after new information came to light Continue Reading
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News
28 Nov 2023
CCRC refers two posthumous subpostmaster appeals to Crown Court
CCRC refers posthumous appeals against convictions to Crown Court for first time Continue Reading
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News
28 Nov 2023
Volume of unique malware samples threatens to overwhelm defenders
A massive increase in malware volumes could cause problems for security teams tasked with adapting their defences against them Continue Reading
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News
27 Nov 2023
Nominations open for Computer Weekly Innovation Awards APAC 2024
Computer Weekly is looking for nominations for its 2024 Innovation Awards to honour digital transformation initiatives that have transformed organisations in six industries Continue Reading
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News
27 Nov 2023
NCSC publishes landmark guidelines on AI cyber security
The NCSC and its US counterpart CISA have brought together tech companies and governments to countersign a new set of guidelines aimed at promoting a secure-by-design culture in AI development Continue Reading
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Opinion
24 Nov 2023
DORA raises the stakes for cloud use in financial services
The EU's DORA regulations will raise the stakes for cloud in financial services but resilience is more than just a tech issue, says NetApp's Steve Rackham Continue Reading
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News
23 Nov 2023
North Korean APTs go all in on supply chain attacks, warns NCSC
Threat actors linked to the North Korean regime are becoming more adept at targeting software supply chains in the service of their cyber attacks Continue Reading
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News
23 Nov 2023
China Telecom, China Unicom, ZTE unveil digital twin-based network assurance
Leading Chinese communications technology firm teams with local operators to apply the industry's first digital twin-based smart operation for the co-construction and sharing network during the 19th Asian Games, providing network assurance for users Continue Reading
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News
23 Nov 2023
Three-quarters of finance executives expect generative AI to replace them
Survey reveals an expectation that GenAI will take over many of the finance executive roles currently held by people Continue Reading
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News
22 Nov 2023
An inside look at a Scattered Spider cyber attack
Threat researchers at ReliaQuest share the inside track on a Scattered Spider cyber attack they investigated Continue Reading
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News
22 Nov 2023
Controversial Fujitsu contract with Post Office extended again
IT from Fujitsu is at the heart of the widest miscarriage of justice in UK history, yet the government keeps handing millions of pounds of taxpayers’ money to the IT giant Continue Reading
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News
22 Nov 2023
CISA reveals how LockBit hacked Boeing via Citrix Bleed
As alarm grows around the world about the impact of the so-called Citrix Bleed vulnerability, Boeing has shared details of its experience at the hands of the LockBit ransomware crew Continue Reading
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News
22 Nov 2023
World Wide Fund for Nature signs IT deal with Atos
Global conservation organisation will harness latest technologies to improve ability to predict risks to natural environment Continue Reading
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News
21 Nov 2023
Over half of SME cyber incidents now ‘malware-free’
The age of malware-driven cyber attacks may have peaked, at least when it comes to incidents affecting small and medium sized enterprises Continue Reading
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Opinion
21 Nov 2023
Why transparency and accountability are important in cyber security
If we accept that the humans who build technology and systems are naturally fallible and mistakes inevitable, and then deal with that with good grace, we could do much to improve cyber standards, writes Bugcrowd's Casey Ellis Continue Reading
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News
20 Nov 2023
AI productivity gains could result in four-day weeks for millions
Autonomy think tank publishes paper on potential for artificial intelligence-driven large language models to shorten people’s work weeks Continue Reading
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Opinion
20 Nov 2023
Security incident response teams are human, too
What goes into a good incident response plan, and what steps should security professionals take to ensure they are appropriately prepared for the almost inevitable attack, and secure buy-in from organisational leadership? Continue Reading
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News
20 Nov 2023
Digital Edge secures green loan for South Korea datacentre
The Singapore-based datacentre provider has secured its first green loan for its latest colocation facility in Incheon Continue Reading
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News
17 Nov 2023
US civil society groups demand better conditions for AI workers
Some 24 US civil society groups and unions and have written a letter to the US Senate asking for action to improve the working conditions of the people who train and maintain their artificial intelligence systems Continue Reading
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News
16 Nov 2023
Interview: Dan Huddart, CTO, Homeprotect
After building up experience in the insurance sector, Homeprotect’s chief technology officer sought the freedom to innovate being offered at the rapidly scaling company Continue Reading
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News
16 Nov 2023
Post Office scandal inquiry postpones more key witness hearings
Yet more witness hearings are cancelled due to the Post Office's late disclosure of documents Continue Reading
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News
15 Nov 2023
November Patch Tuesday heralds five new MS zero-days
Microsoft pushes fixes for five new zero-days in its latest monthly update Continue Reading
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News
15 Nov 2023
US government reinforces ICBC hack link to Citrix Bleed
US Treasury adds weight to reports that a ransomware gang gained access to the systems of Chinese bank ICBC by exploiting a critical Citrix flaw Continue Reading
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News
14 Nov 2023
Fast-acting cyber gangs increasingly disabling telemetry logs
Sophos guidance for security practitioners and defenders highlights a growing trend for threat actors to disable or wipe telemetry logs to cover their tracks Continue Reading
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Opinion
10 Nov 2023
Breached? Don't panic… if you created a robust IR plan
What goes into a good incident response plan, and what steps should security professionals take to ensure they are appropriately prepared for the almost inevitable attack, and secure buy-in from organisational leadership? Continue Reading
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News
10 Nov 2023
Ransomware attack on major Chinese lender disrupts financial markets
The financial services arm of one of the world’s largest banks was taken offline by a supposed LockBit ransomware attack, causing problems for US markets Continue Reading
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News
09 Nov 2023
Revealed: How Russia’s Sandworm ramped up attacks on Ukraine’s critical infrastructure
New Mandiant intelligence reveals how the APT known as Sandworm has been evolving its playbook, twisting legitimate executables known as LoLBins into malicious tools as it seeks to disrupt daily life in Ukraine Continue Reading
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Opinion
09 Nov 2023
The best IR plans are well-revised and deeply familiar
What goes into a good incident response plan, and what steps should security professionals take to ensure they are appropriately prepared for the almost inevitable attack, and secure buy-in from organisational leadership? Continue Reading
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News
09 Nov 2023
Suspected ransomware attack hits Scottish council
Systems at Comhairle nan Eilean Siar were downed on 7 November in a suspected ransomware attack Continue Reading
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News
09 Nov 2023
The Security Interviews: Why cyber needs to integrate better
Cyber security is an intensely technical field, but we shouldn’t ignore the soft skills of communication and collaboration. Wipro’s Tony Buffomante explains why a robust security posture is dependent on a security team engaging with the wider organisation Continue Reading
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News
09 Nov 2023
How Village Roadshow modernised ITSM with cloud
Australian theme park and cinema operator reduced ITSM costs by 60% to improve problem resolution and other outcomes from use of Freshworks' cloud-based ITSM service Continue Reading
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Definition
08 Nov 2023
ITIL V3
ITIL V3 is the third version of the Information Technology Infrastructure Library (ITIL), a globally recognized collection of best practices for managing IT and for implementing IT service management (ITSM) practices. Continue Reading
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News
08 Nov 2023
Former Post Office manager has no memory of preparing witness statement in legal dispute
Evidence of computer problems was omitted from the witness statement of a former Post Office manager in a legal battle with a subpostmaster blamed for unexplained accounting shortfalls Continue Reading
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Opinion
08 Nov 2023
The plan for the inevitable cyber attack: Get the gist of NIST
What goes into a good incident response plan, and what steps should security professionals take to ensure they are appropriately prepared for the almost inevitable attack, and secure buy-in from organisational leadership? Continue Reading
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News
08 Nov 2023
Iconic Singapore hotel caught up in major data breach
The Marina Bay Sands resort in Singapore uncovered a data breach of its guest loyalty programme last month Continue Reading
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News
08 Nov 2023
King’s Speech misses the mark on cyber law reform, says campaign
A group of activists who want to reform the UK’s computer misuse laws to protect bona fide cyber pros from prosecution have been left disappointed by a lack of legislative progress Continue Reading
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News
07 Nov 2023
Post Office disclosure failures delay Horizon scandal inquiry again
Many of the 300,000 emails unearthed could be relevant to evidence from future and past witnesses in the Post Office scandal inquiry Continue Reading
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News
07 Nov 2023
Researchers ‘break’ rule designed to guard against Barracuda vulnerability
Vectra AI researchers found that a Suricata rule designed to detect exploitation of a dangerous Barracuda Email Security Gateway flaw was not entirely effective Continue Reading
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Opinion
07 Nov 2023
Enhancing security: The crucial role of incident response plans
What goes into a good incident response plan, and what steps should security professionals take to ensure they are appropriately prepared for the almost inevitable attack, and secure buy-in from organisational leadership? Continue Reading
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Opinion
06 Nov 2023
IR plans: The difference between disaster and recovery
What goes into a good incident response plan, and what steps should security professionals take to ensure they are appropriately prepared for the almost inevitable attack, and secure buy-in from organisational leadership? Continue Reading
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News
06 Nov 2023
Netherlands starts building its own AI language model
Dutch government allocates €13.5m to develop an open artificial intelligence language model according to national values and guidelines. Continue Reading
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News
06 Nov 2023
Shadow IT use at Okta behind series of damaging breaches
Okta now believes the initial access vector in a series of damaging breaches was one of its own employees who used a corporate device to sign into their personal Google account Continue Reading
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Feature
06 Nov 2023
Designing software for efficient IT operations
Rapid development and deployment of applications is not enough to achieve digitisation – IT operations needs to be re-engineered too Continue Reading
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Opinion
03 Nov 2023
Incident response planning requires constant testing
What goes into a good incident response plan, and what steps should security professionals take to ensure they are appropriately prepared for the almost inevitable attack, and secure buy-in from organisational leadership? Continue Reading
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News
02 Nov 2023
Admins told to take action over F5 Big-IP platform flaws
Two vulnerabilities in the widely used F5 Networks Big-IP platform are now being exploited in the wild Continue Reading
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Opinion
02 Nov 2023
Use existing structures to build your incident response plan
What goes into a good incident response plan, and what steps should security professionals take to ensure they are appropriately prepared for the almost inevitable attack, and secure buy-in from organisational leadership? Continue Reading
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Definition
01 Nov 2023
cross-functional team
A cross-functional team is a workgroup made up of employees from different functional areas within an organization who collaborate to reach a stated objective. Continue Reading
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Opinion
01 Nov 2023
Incident response planning is vulnerable to legacy thinking
What goes into a good incident response plan, and what steps should security professionals take to ensure they are appropriately prepared for the almost inevitable attack, and secure buy-in from organisational leadership? Continue Reading
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News
01 Nov 2023
Darktrace CEO Poppy Gustafsson on her AI Safety Summit goals
As the AI Safety Summit at Bletchley Park takes place, Computer Weekly caught up with Darktrace CEO Poppy Gustafsson to find out what one of the UK’s most prominent AI advocates wants from proceedings Continue Reading
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News
31 Oct 2023
British Library falls victim to cyber attack
The British Library is experiencing a major IT outage following a cyber incident of an undisclosed nature Continue Reading
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News
27 Oct 2023
Microsoft warns over growing threat from Octo Tempest gang
The English-speaking Octo Tempest extortion gang – which became an ALPHV/BlackCat affiliate recently – presents one of the most significant and rapidly growing threats to large organisations at this time, says Microsoft Continue Reading
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News
26 Oct 2023
Boardrooms losing control in generative AI takeover, says Kaspersky
C-suite executives are increasingly fretful about what they perceive as a ‘silent infiltration’ of generative AI tools across their organisations Continue Reading
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News
26 Oct 2023
Exploitation of Citrix NetScaler vulns reaching dangerous levels
Observed activity exploiting two new Citrix NetScaler vulnerabilities disclosed earlier this month is ramping up, and users may be running out of time to patch lest they be attacked Continue Reading
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News
26 Oct 2023
Google saves almost $3bn by running servers for six years
Extending the life of its datacentre servers and network equipment has led to significant savings over the past nine months for Google Continue Reading
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News
25 Oct 2023
1Password caught up in Okta support breach
After breaches at BeyondTrust and Cloudflare, 1Password, a third customer of Okta operating in the same space, has revealed that it too was impacted in a breach of the IAM house’s support systems Continue Reading
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News
24 Oct 2023
Cisco hackers likely taking steps to avoid identification
Cisco confirms that a drop in detections of devices compromised by two zero-days was likely the result of reactive measures taken by the threat actors to avoid discovery Continue Reading
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News
24 Oct 2023
Customers speak out over Okta’s response to latest breach
Customers of identity specialist Okta have been attacked via a compromise of its systems, and are claiming Okta’s response leaves something to be desired Continue Reading
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News
24 Oct 2023
Suzy Lamplugh Trust treads path to improved cyber resilience
Personal safety charity enlists the support of the London Cyber Resilience Centre to improve staff awareness and strengthen its overall cyber resilience Continue Reading
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Feature
23 Oct 2023
Joining the dots for a seamless digital transformation journey
It is often the small things that have the greatest impact on a successful digital transformation project Continue Reading