Datacentre disaster recovery and security
Get up-to-date news and information on disaster recovery (DR) processes and planning to ensure that your business will stay up and running in the event of a disaster. Checks on generator testing, load testing, breaker design and fuel supply need to be taken care of long before a disaster hits so that when a disaster is happening you are not spending time doing things that you would not normally be doing. Find out about backup power supply products and how to failover and failback servers in the event of an outage. Discover ways to keep disaster recovery documentation up to date and available to all employees. This section also includes news and how-to information on securing your buildings against theft and natural disasters as well IT security, compliance and risk management.
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News
28 Mar 2023
BNP Paribas moves to Swedish datacentre in high-performance computing strategy
BNP Paribas is moving data-intensive workloads to a Swedish datacentre to increase capacity while reducing its carbon footprint Continue Reading
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News
27 Sep 2021
Private equity cash fuels Nordic datacentre growth
Private equity companies are betting on the Nordic datacentre sector as demand for services in the region accelerates Continue Reading
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News
03 Jul 2019
Cloudflare outage: Firm blames global website outage on routine software update gone rogue
Content delivery provider traces outage back to failings that occurred during a routine update to its web application firewall service Continue Reading
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Feature
02 Jul 2019
Evolution in action: The changing face of the datacentre
The role datacentres play in the wider enterprise IT landscape is changing, fuelling the demand for a mix of different types of facilities that are capable of meeting the growing variety of enterprise data-processing requirements Continue Reading
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News
25 Jun 2019
Growing diversity of datacentre types revealed in latest Vertiv 2025 market predictions study
Datacentre power specialist’s latest poll on what the industry will look like in 2025 reveals a change in attitude from respondents to powering sites with renewable energy, and shines a light on how its looming skills crisis is developing Continue Reading
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Feature
14 Jun 2019
Uptime and availability: Making sense of supplier SLAs
Enterprises need to read the fine print of supplier service-level agreements (SLA) or risk finding themselves caught short during downtime incidents Continue Reading
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11 Jun 2019
Why it pays to invest in cyber insurance
Cyber insurance offers financial protection against the worst happening to a company’s data and digital assets, and is something few businesses can afford to be without Continue Reading
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News
07 Jun 2019
Schneider Electric CTO claims AI and cloud could give DCIM market new lease of life
Kevin Brown tells Datacloud Europe Congress that the datacentre infrastructure management market could be on the cusp of a second coming, buoyed by cloud, big data and artificial intelligence technologies Continue Reading
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News
06 Jun 2019
Datacentre operators under pressure to embrace sustainability as climate change activism rises
The rise in climate change activism across the globe means consumers are becoming increasingly likely to vote with their feet and shun brands that do not operate in a sustainable way, and datacentre operators must prepare Continue Reading
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News
06 Jun 2019
Datacentre operators urged to look beyond past experience to fill talent gaps
Panellists at the annual Datacloud Europe Congress in Monaco claim operators will continue to struggle to plug talent gaps while focusing on finding candidates with years of experience in datacentres, rather than those with an aptitude for the type of work it involves Continue Reading
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News
04 Jun 2019
Is ‘Brexit effect’ to blame for drop in UK data management investments?
Research from data backup software supplier Veeam suggests UK C-suite is set to invest much less in data management over the course of the next 12 months than the rest of the world, prompting concerns that Brexit might be to blame Continue Reading
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News
23 May 2019
Amazon rejects calls for ban on sales of facial recognition tech to government agencies
Annual meeting defeats resolutions for Amazon to halt sales of its Rekognition software to government agencies, and to do more to tackle climate change Continue Reading
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News
15 May 2019
Inward investment into Irish datacentre market set to top €10bn by 2022, research claims
Latest quarterly market report from Host In Ireland shines a light on how the Irish economy is benefiting from the country’s ongoing development into key European datacentre hub Continue Reading
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News
14 May 2019
How Lexipol migrated 100 VMs over the wire from VMware to Nutanix
Using VMotion, risk management firm Lexipol was able to copy its VMware storage pool in California onto Nutanix storage in its new Texas datacentre Continue Reading
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Feature
01 May 2019
Protecting your digital assets: Why it pays to invest in cyber insurance
Cyber insurance offers financial protection against the worst happening to a company’s data and digital assets, and is something few businesses can afford to be without Continue Reading
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News
15 Apr 2019
Conclusion of legal row over Apple’s abandoned Irish datacentre fuels site takeover hopes
After four years of planning delays and legal wrangles, Irish Supreme Court dismisses appeal lodged by objectors to the Apple’s abandoned Irish datacentre build Continue Reading
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News
09 Apr 2019
Sweden chosen by Amazon Web Services as renewable energy project location
Amazon Web Services has chosen a wind farm in Sweden as part of a project to source renewable energy for its global infrastructure Continue Reading
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Feature
04 Apr 2019
Blackout after Brexit: UK datacentres brace for post-EU power supply and cost changes
As the uncertainty over how the UK intends to extricate itself from the European Union rumbles on, datacentre operators are weighing up how Brexit might affect the availability and cost of the power they need to run their facilities in future Continue Reading
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News
02 Apr 2019
Cranfield gets Rubrik backup plus Nutanix in drive to the cloud
Research-led university goes hyper-converged across the board with Rubrik backup appliances and Nutanix in a move to rationalise on-site physical needs and drive to the cloud Continue Reading
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News
28 Mar 2019
Norway datacentre strategy producing dividend
Norway's strategy to become a favourable location for Nordic datacentres is gathering steam Continue Reading
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Podcast
26 Mar 2019
Podcast: The Computer Weekly Downtime Upload – Episode 9
In this week’s episode of The Computer Weekly Downtime Upload podcast, Caroline Donnelly hosts the show as Brian McKenna recovers from his latest jaunt to San Francisco, while Clare McDonald discusses women in technology, and the team once again talks about the need for unbiased artificial intelligence Continue Reading
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Blog Post
20 Mar 2019
What the Myspace data loss debacle tells us about how the internet values creative content
The news that Myspace lost 12 years of user-generated content during a botched server migration has prompted a lot of debate this week, which Caroline Donnelly picks over here. When details of ... Continue Reading
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Podcast
19 Mar 2019
Podcast: The Computer Weekly Downtime Upload – Episode 8
In this week’s episode of The Computer Weekly Downtime Upload podcast, the team reminisces over 30 years of the World Wide Web, gets the low-down on what happened at this year’s Cloud Expo and digs a little deeper into the user IT implications of Brexit Continue Reading
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News
18 Mar 2019
MySpace data loss: Botched server migration prompts user concerns over fate of lost songs
Social networking forerunner MySpace confirms server migration caused the loss of content uploaded to its site before 2015 Continue Reading
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Answer
08 Mar 2019
What are the pros and cons of on-premises disaster recovery?
While cloud DR is gaining popularity, it may not be the right choice for every organization. On-premises DR often comes with more predictable pricing and lower latency. Continue Reading
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News
21 Feb 2019
Cloud backup helps ASL Airlines evade ransomware and keep its business flying, says CIO
ASL Airlines took home the Best of Show prize at the Best of VMworld 2018 Awards after detailing how adopting a robust and resilient disaster recovery strategy is helping it evade ransomware threats Continue Reading
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News
20 Feb 2019
AWS and Greenpeace at war over claims cloud giant has ‘turned its back’ on renewable energy pledge
Amazon Web Services hits back at Greenpeace for suggesting it has 'turned its back' on powering its cloud with renewable energy, as a new report claims its growth could be driving the use of fossil fuels in Virginia Continue Reading
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Podcast
19 Feb 2019
Podcast: The Computer Weekly Downtime Upload – Episode 4
In this week’s episode of The Computer Weekly Downtime Upload podcast, the team covers Matt Hancock’s bid to get the NHS to embrace email, the government’s push to extend IR35 to the private sector, and how technology can transform staff training Continue Reading
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News
18 Feb 2019
IT Priorities 2019: Cloud migrations emerge as top investment area for IT decision-makers
This year’s Computer Weekly/TechTarget IT Priorities research shows a growing appetite among UK IT leaders to move more of their IT estate and applications to the cloud Continue Reading
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News
14 Feb 2019
Google to spend $13bn in 2019 on additional US datacentres and offices
Search giant Google sets its sights on expanding its presence across the US during 2019 to accommodate the demand for its consumer and enterprise-focused internet and cloud services Continue Reading
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News
11 Feb 2019
British Airways settles legal claim with CBRE over May 2017 Bank Holiday datacentre outage
British Airways confirms its legal proceedings against CBRE have now concluded, on a non-admission of liability basis Continue Reading
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News
29 Jan 2019
Nordic green energy IT strategy gains momentum
The Nordic countries are building strong IT sectors around their green-powered datacentre infrastructures Continue Reading
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News
22 Jan 2019
Virtus plots £500m colocation expansion with five datacentres planned for Slough and Hayes
Virtus Data Centres is continuing to build out its colocation footprint within the M25, with five facilities set to open during the next two years Continue Reading
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News
02 Jan 2019
Brighton and Hove gets ready for Orbis migration
Brighton and Hove City Council has already moved its co-location servers onto Nutanix nodes. It is now looking at moving its primary Hove datacentre Continue Reading
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News
14 Dec 2018
Global server revenue hits record quarterly high as hyperscale demand for datacentre kit soars
Latest worldwide server market tracker from analyst house IDC suggests hyperscale demand for datacentre hardware has fuelled record quarterly revenue growth for the sector Continue Reading
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Blog Post
07 Dec 2018
O2 outage proves the weakest link in the digital revolution is fallibly human
So it turns out the O2 mobile network failure that took out data access for some 30 million people this week, was caused by an expired software certificate – no great conspiracy, no programming ... Continue Reading
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Feature
04 Dec 2018
Data protection, backup and replication in the age of the cloud
A data protection and backup strategy has to take account of the expansion of the sphere of IT, from the datacentre to the public cloud to devices and locations at the edge Continue Reading
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Feature
30 Nov 2018
Intel Cascade Lake vs AMD Rome: Who will rule the datacentre roost in 2019?
Intel and AMD are both making a renewed push into the enterprise datacentre market in 2019, with both set to release new processors. We take a look at what they have to offer Continue Reading
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News
22 Nov 2018
Equinix, Digital Realty and NGD fuel UK colocation market growth with datacentre expansions
Colocation giants Equinix, Digital Realty and Next Generation Data open up about the multi-million pound commitments they are making to expanding their datacentre footprint in the UK Continue Reading
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News
21 Nov 2018
BA to sue CBRE over May Bank Holiday datacentre outage
Airline is taking legal action against the managed service provider tasked with overseeing the management of its datacentres during its outage in May 2017 Continue Reading
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News
07 Nov 2018
Uber backs hybrid cloud as route to business and geographical expansion
Ride-hailing app Uber is rapidly expanding its business interests, which requires an IT infrastructure that can scale just as quickly as its ambitions, according to the company’s head of compute, Dean Nelson Continue Reading
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News
06 Nov 2018
Best of VMworld 2018 Europe User Awards: The winners
Find out who won what, including the best of show prize, at the 2018 VMworld Europe User Awards in Barcelona Continue Reading
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News
06 Nov 2018
Power and space constraints could put brakes on European colocation growth boom, warn experts
Panellists at DCD>Europe discuss barriers to future growth of Europe's booming colocation market, as concerns about the availability of power and space grow larger Continue Reading
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News
01 Nov 2018
International Space Station runs HPE Apollo supercomputer
The first off-the-shelf supercomputer to run in space, Apollo 40, will be used for local number crunching and artificial intelligence applications Continue Reading
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News
24 Oct 2018
Datacentre glitches expose data loss risks
A new study has highlighted the fragility of corporate datacentres and the very real risk of data loss Continue Reading
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News
18 Oct 2018
Best of VMworld Europe 2018 Awards nominations now open until 26 October
Read the criteria for the Best of VMworld Europe User Awards and find out how to submit your nomination Continue Reading
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News
16 Oct 2018
E-shelter secures planning permission for mega-datacentre campus in Dagenham
Colocation provider E-shelter has its plans approved to build a 60MW datacentre campus in Dagenham, East London Continue Reading
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News
15 Oct 2018
Datacentre operators ignoring risk of climate change-induced downtime, warns Uptime Institute
Uptime Institute data suggests operators are not taking disaster recovery precautions to protect their sites from extreme weather events Continue Reading
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News
05 Oct 2018
Amazon and Apple deny claims Chinese government bugged their servers
Amazon and Apple have publicly refuted a Bloomberg report that claims their servers were tampered with and bugged during the manufacturing process Continue Reading
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News
27 Sep 2018
Replication won’t protect VMs against ransomware
Seamless replication is among the benefits of virtualisation, but many organisations fail to back up virtual machines properly Continue Reading
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News
30 Aug 2018
Cabinet Office extends private cloud deal with UKFast to safeguard emergency communications
The Manchester-based hosting provider has seen its two-year private cloud contract with the Cabinet Office extended Continue Reading
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News
23 Aug 2018
Danish government in ambitious datacentre push
Denmark offers many natural benefits for organisations looking to build datacentres in Europe, and a soon-to-be-completed connection to the US will make it even more attractive Continue Reading
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News
14 Aug 2018
Ireland’s planning laws cited as ‘risk’ to government’s public sector datacentre plan
The Irish government concedes in tender document that country’s complex planning laws could put at risk government plans to build a public sector datacentre in Kildare Continue Reading
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News
14 Aug 2018
UK banks under pressure to improve downtime reporting under new FCA rules
To make it easier for customers to compare and switch between current account providers, UK banks are under pressure to improve their reporting processes for downtime and security incidents Continue Reading
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News
08 Aug 2018
Infinity SDC sells Here East Olympic Park datacentre to fund development of Romford facility
The colocation provider continues to scale-back its datacentre footprint in London, with the news it has exited its much-hyped facility in the former Olympic Park in Stratford Continue Reading
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News
07 Aug 2018
Frequency and severity of datacentre outages on the rise, Uptime Institute research suggests
The Uptime Institute’s eighth annual datacentre survey reveals operators across the world are suffering more outages, as the complexity of the environments they manage continues to grow Continue Reading
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News
03 Aug 2018
BEIS courts datacentre operators to join energy efficiency technology accelerator programme
Government-backed programme is being run by the Carbon Trust and offering grants of up to £1m to help participants commercialise new energy-saving technology developments Continue Reading
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News
02 Aug 2018
EU-backed datacentre consortium seeks industry help for Europe-wide sustainability push
Catalyst Consortium is creating a green energy special interest group to work out how best to encourage Europe’s datacentre operators to reuse their waste heat and reduce the impact of their activities on local energy grids Continue Reading
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Blog Post
13 Jul 2018
Disaster recovery and business continuity: A best practice guide
In this guest post Paul Timms, managing director of IT support provider MCSA, shares his thoughts on why enterprises can ill-afford to overlook the importance of business continuity and disaster ... Continue Reading
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News
13 Jul 2018
Virtus Data Centres plots further expansion of Slough colocation site
Virtus Data Centres is adding three more data halls to its colocation facility in Slough, as well as carrying out a power upgrade at the site Continue Reading
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News
12 Jul 2018
Hedvig teams up with Veeam to support scale-out backup appliances
Scale-out software-defined storage supplier reaches agreement with Veeam for backup software to build clusters of nodes with flash, cloud and block, file and object storage access Continue Reading
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News
10 Jul 2018
Goonhilly Earth Station sets out plans to open green colocation datacentre in 2018
Owners of the space satellite communications hub in Cornwall are drawing on the site’s network links to court colocation clients Continue Reading
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News
06 Jul 2018
CNet Training calls on datacentre sector for input on skill shortage research
Technology skills and education provider CNet Training is calling on the datacentre community to help inform its research into what is behind the sector's skill shortages Continue Reading
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26 Jun 2018
Visa reveals 'rare' datacentre switch fault as root cause of June 2018 outage
Visa has offered a retrospective analysis of what went wrong in its datacentre during its UK-wide outage on Friday 1 June, in response to a request from the Treasury Select Committee for more detail about the downtime. Continue Reading
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E-Zine
26 Jun 2018
Visa reveals causes of payment chaos
In this week’s Computer Weekly, after a major outage that affected millions of customers, payment provider Visa reveals what caused its network to crash. We look at the innovations coming from startups in software-defined storage. And we assess the prospects for the tech sector in Canada as it targets European IT buyers. Read the issue now. Continue Reading
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News
25 Jun 2018
Electricity problems in Amsterdam could hamper datacentre growth
A shortage of power availability in Amsterdam might make businesses look elsewhere in the Netherlands to site datacentres Continue Reading
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News
19 Jun 2018
Visa reveals 'rare' datacentre switch fault as root cause of June 2018 outage
Visa has offered a retrospective analysis of what went wrong in its datacentre during its UK-wide outage on Friday 1 June, in response to a request from the Treasury Select Committee for more detail about the downtime Continue Reading
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News
12 Jun 2018
Dutch region Zeeland to get datacentre without diesel backup
One of the world’s most sustainable datacentres is to be built in the southwest region of the Netherlands, and is said to be the first datacentre to use battery backup rather than a diesel generator Continue Reading
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News
11 Jun 2018
Irish government vows to ease planning procedures for datacentre investors
After Apple and Amazon saw their datacentre plans tripped up by the Irish planning system, the government has outlined its commitment to easing the path to construction for other operators Continue Reading
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News
04 Jun 2018
Visa blames hardware failure for UK-wide card payment system outage
Credit card payment processor moves to assure customers that last Friday afternoon’s downtime was not the work of hackers Continue Reading
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News
17 May 2018
Interxion expands colocation footprint in Marseille with second datacentre opening
Carrier-neutral colocation provider Interxion has opened the first phase of its second datacentre in Marseille, as the demand for lower-latency cloud connections to Africa and beyond grows Continue Reading
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Feature
09 May 2018
Mergers and acquisitions: Bringing together separate IT departments
Bringing together the assets of two separate companies can be a fraught business, particularly when it comes to merging IT departments Continue Reading
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Blog Post
25 Apr 2018
The biggest surprise about TSB's IT disaster is that people are still surprised when banks' IT fails
The only real surprise about TSB’s IT disaster this week is that people are still surprised when a retail bank has IT problems. There are few organisations with a more complex and difficult ... Continue Reading
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News
25 Apr 2018
Interview: Amazon Web Services Sweden
Eric Morales leads the AWS business development team for startups and gaming companies in the Nordics. Computer Weekly caught up with him at AWS’s Nordic headquarters in Stockholm Continue Reading
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News
09 Apr 2018
Norway government backs ambitious datacentre investment plan
Norway has a plan to be a leading location for datacentres with a policy that will put it in direct competition with some of its Nordic neighbours Continue Reading
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News
06 Apr 2018
Microsoft outage: Europe-wide downtime locks Office 365 and Azure users out of cloud
Microsoft engineers cite Azure Active Directory fault as cause of cloud customer service woes across Europe Continue Reading
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Feature
05 Apr 2018
Data recovery disasters: Kroll Ontrack on how it helps enterprises bounce back
Data recovery expert Kroll Ontrack provides a behind-the-scenes look at the challenges enterprises and consumers face getting their files and information back when disaster strikes Continue Reading
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Feature
22 Mar 2018
DR 101: The disaster recovery plan and disaster recovery strategy
We walk through the key steps and essential building blocks required to develop a disaster recovery strategy and how to write a disaster recovery plan Continue Reading
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News
16 Mar 2018
Majority of organisations unaware of costs and responsibilities for cloud outages, research finds
Most companies are unaware about the costs associated with a cloud outage and who is responsible for getting systems back online Continue Reading
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News
09 Mar 2018
Putting users first: Making sense of the CCS G-Cloud launch date U-turn
The government's decision to roll back plans to delay the launch of G-Cloud 10 could be detrimental to the future of the framework, it is claimed Continue Reading
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News
05 Mar 2018
Bitcoin burglaries: Icelandic police count cost of cryptocurrency kit thefts from datacentres
Police in Iceland are investigating a spate of datacentre thefts, after thieves lifted 600 cryptocurrency-mining servers worth around $2m Continue Reading
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News
05 Mar 2018
AWS outage: Datacentre power cut knocks ‘hundreds’ of internet services offline
A year on from Amazon’s S3 outage at its US-East-1 datacentre region, a power loss incident in the same place has caused a fresh round of service disruption for the cloud giant’s customers Continue Reading
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News
02 Mar 2018
Blockchain investment firm acquires Swedish colocation provider Hydro66
Canadian investment firm Arctic Blockchain has acquired renewably powered colocation specialist Hydro66 to cash in on demand for datacentre capacity from cryptocurrency miners Continue Reading
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News
26 Feb 2018
Ideal Standard standardises in Emea with Nakivo virtual backup
Bathroom multinational strips out country-based systems to virtualise across Europe, the Middle East and Africa. Nakivo beats Veeam on cost to provide VMware disk-based backup and slashes restore times Continue Reading
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Feature
23 Feb 2018
Cloud DR: Key choices in cloud disaster recovery
Flexibility and low cost make the cloud well-suited to disaster recovery, but there is no one-size-fits-all route to cloud disaster recovery. We look at the key choices Continue Reading
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Feature
20 Feb 2018
The EURECA moment: Counting the cost of running the UK’s public sector datacentres
The EU-backed EURECA project has spent the past 36 months assessing the state of public sector datacentres across Europe, and is revealing what it found Continue Reading
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News
07 Feb 2018
Beyond Brexit: Can the hyperscalers future-proof the growth of the UK colocation market?
Demand for colocation datacentre space in London is booming, on the back of the hyperscale cloud giants setting up shop in the UK, but will it be enough to safeguard the sector’s growth in the face of Brexit? Continue Reading
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News
07 Feb 2018
IT managers in the dark over work-life balance pressure of on-call work, research shows
PagerDuty's inaugural work-life balance report highlights how unspoken frustrations about punishing on-call schedules can contribute towards employee attrition and workplace stress Continue Reading
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News
02 Feb 2018
AWS becomes $20bn company as demand for public cloud continues to soar
Amazon Web Services enjoys another stellar quarter of revenue growth, while its parent company continues to profit off the success of Alexa devices Continue Reading
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News
30 Jan 2018
IT Priorities 2018: Datacentre infrastructure investments show no signs of slowing
The 2018 Computer Weekly/TechTarget IT Priorities poll suggests datacentre infrastructure revamps could be on the cards at enterprises across the UK and Europe, as the push to consolidate their server farms picks up pace Continue Reading
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News
26 Jan 2018
Researchers calculate financial toll of cloud outages on US business sector
A joint report by Lloyd's of London and AIR Worldwide reveals the financial disruption a three to six-day cloud outage could cause to US-based businesses Continue Reading
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News
25 Jan 2018
NHS Wales IT outage: What went wrong with its datacentres?
A country-wide outage of several core NHS Wales IT systems has prompted questions about the organisation’s datacentre failover procedures Continue Reading
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News
24 Jan 2018
Colt Technology Services outage: European customers hit by internet connectivity issues
Voice and data network provider Colt Technology Services suffers outage, blighting users in several European countries Continue Reading
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News
15 Jan 2018
Case study: Gleadell Agriculture supports cloud-first push with change in backup strategy
Commodity trading firm Gleadell Agriculture won the prize for Best Data Security and Data Protection Project at the Best of VMworld 2017 Awards, with its account of how an overhaul of its disaster recovery practices has set it up to become a cloud-first organisation Continue Reading
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News
04 Jan 2018
Claire House Children’s Hospice opens up about its digital transformation triumphs
Claire House Children’s Hospice took home the Best of Show prize at the Best of VMworld 2017 Awards by sharing details of how technology is helping it achieve its aim of reaching every family who needs its help across the north-west of England Continue Reading
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News
18 Dec 2017
Top 10 cloud stories of 2017
Here are Computer Weekly’s top 10 cloud stories of 2017 Continue Reading
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News
28 Nov 2017
Dutch digital coin miners offered datacentre space to reduce costs
The Netherlands’ Datacenter Group is providing digital coin miners with space in a professional datacentre Continue Reading
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News
13 Nov 2017
DBS teams up with Equinix to reduce datacentre footprint
Building on earlier efforts to harness cloud computing to support growing compute workloads, DBS’s new private cloud datacentre will be smaller, greener and cheaper to run Continue Reading
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News
01 Nov 2017
Irish High Court denies latest appeal bid by Apple datacentre objectors
Judge rules that latest attempt to block Apple’s plans to build a datacentre in Athenry does not meet the required legal threshold Continue Reading
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News
18 Oct 2017
Cloud service spending almost matches traditional IT outsourcing
Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading
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E-Zine
12 Oct 2017
CW Middle East: Internet of things can help Gulf countries to diversify
The Middle East’s push towards economic diversification is driving innovation in internet of things (IoT) applications for emerging services sectors, such as transport and logistics, telecommunications, financial services and tourism. Also read how the Dubai Health Authority is rolling out Salama, a unified electronic medical record (EMR) system, and a survey shows organisations in the Middle East are not offering IT staff enough training and don’t employ enough women in IT. Continue Reading
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News
22 Sep 2017
CIO interview: Russell Harte, group technology director, DFS
The furniture store’s group head of IT speaks to Computer Weekly about how customer experience can be used internally Continue Reading