IT operations management and IT support
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News
11 Mar 2024
Vinnova launches National Digital Advancement project
Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
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News
23 Mar 2023
Podium taps ChatGPT for reputation management
The customer interaction and payment specialist with operations in Australia has integrated ChatGPT into its platform to help local businesses respond to customer reviews on social media Continue Reading
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News
22 Mar 2023
Government launches seven-year NHS cyber strategy
The new Cyber Security Strategy for Health and Adult Social Care lays out a plan for promoting cyber resilience in the sector by 2030 to protect services and patients alike Continue Reading
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News
22 Mar 2023
Telent completes communications systems upgrades at HS1 railway stations
Telent designs and installs data network and management system at four international stations Continue Reading
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News
21 Mar 2023
Hitachi Energy emerges as victim of Clop gang’s Fortra attack
The power and energy division of Japanese conglomerate Hitachi has disclosed that it has fallen victim to a Clop cyber attack, but insists customer data is safe Continue Reading
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News
21 Mar 2023
Danish law firm transforms digital collaboration through core system replacement
NJORD has transformed how it shares documents among lawyers through a cloud-based platform Continue Reading
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News
21 Mar 2023
Ransomware gangs harass victims to ‘bypass’ backups
Analysis reveals how cyber criminal gangs are turning to extensive, targeted harassment campaigns to force victims to pay up, even if their backups are in good order Continue Reading
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News
17 Mar 2023
CIO interview: Russ Thornton, chief technology officer, Shawbrook Bank
Russ Thornton swapped life on the theatre podium for financial services IT, but thrives in an environment where orchestrating IT teams is a core skill Continue Reading
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Feature
17 Mar 2023
The changing role of the CIO from a Finnish perspective
A small country with a sophisticated workforce, Finland has its own perspective on how IT leadership is changing in both the public and private sector Continue Reading
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News
16 Mar 2023
BEC attacks doubled in 2022, outstripping ransomware
Massive growth in the volume of Business Email Compromise or BEC attacks was linked to a surge in successful phishing campaigns, according to data from Secureworks Continue Reading
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News
16 Mar 2023
Rubrik customer, partner data exposed in possible Clop attack
Rubrik was supposedly compromised by the Clop ransomware gang via a zero-day vulnerability in a managed file transfer software package it uses Continue Reading
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News
16 Mar 2023
Mandiant: Dangerous MS Outlook zero-day widely used against Ukraine
A zero-day vulnerability in Microsoft Outlook that was fixed in the March Patch Tuesday update has likely been actively exploited by Russian actors for a year or more, and its use will now spread rapidly Continue Reading
- Definition 15 Mar 2023
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News
15 Mar 2023
IT gives Ukrainian economy resilience in the face of adversity
Computer Weekly speaks to IT companies from Kharkiv a year after the Ukrainian city became headline news across the world as Russian troops invaded Continue Reading
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News
15 Mar 2023
Chinese Silkloader cyber attack tool falls into Russian hands
A loader tool used by Chinese cyber criminals seems to have been enthusiastically taken up in recent weeks by Russian ransomware operators Continue Reading
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Definition
15 Mar 2023
Group Policy Management Console (GPMC)
Group Policy Management Console (GPMC) is a Microsoft Management Console snap-in that provides a graphical user interface that enables Active Directory (AD) administrators to manage Group Policy Objects (GPOs) from one console. Continue Reading
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News
15 Mar 2023
Microsoft patches Outlook zero-day for March Patch Tuesday
A highly dangerous privilege escalation bug in Outlook is among 80 different vulnerabilities patched in Microsoft’s March Patch Tuesday update Continue Reading
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News
14 Mar 2023
How William Hill’s IT copes with big sporting events
The Grand National is one of those events that pushes online betting sites beyond their limits. Understanding where there are bottlenecks is key Continue Reading
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Definition
14 Mar 2023
event stream processing (ESP)
Event stream processing (ESP) is a software programming technique designed to process a continuous stream of device data and take action on it in real time. Continue Reading
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News
14 Mar 2023
NCSC warns over AI language models but rejects cyber alarmism
The UK's NCSC has issued advice for those using the technology underpinning AI tools such as ChatGPT, but says some of the security doomsday scenarios being proposed right now are not necessarily realistic Continue Reading
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Feature
14 Mar 2023
As Covid fades away, what’s the future of remote work in Europe?
Many IT leaders are still supporting some form of work from home, and a trend is beginning to take shape in Europe Continue Reading
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News
13 Mar 2023
Subpostmaster demands names of Post Office executives who crushed him to suffocate truth
One Post Office scandal victim was deliberately destroyed by the Post Office to deter other subpostmasters from challenging the integrity of its core computer system Continue Reading
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News
13 Mar 2023
MI5 to oversee new National Protective Security Authority
The new National Protective Security Authority will address various national security threats including state-sponsored cyber espionage against UK targets Continue Reading
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News
13 Mar 2023
BAI Communications outlines growth ambitions as it transforms into Boldyn Networks
Looking to create a global neutral host partner of choice for customers, BAI Communications rebrands to support mobile and fixed network operators and customers in the transit, venue, government, military and enterprise sectors with an integrated portfolio and expanded capabilities Continue Reading
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News
13 Mar 2023
SolarWinds doubles down on APAC business
SolarWinds teams up with key systems integrators in the APAC region to develop joint offerings as it bolsters its capabilities in observability and autonomous operations Continue Reading
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Definition
10 Mar 2023
early adopter
An early adopter refers to a person who embraces new technology or tries a new product before most others. Continue Reading
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News
10 Mar 2023
Government departments need to better understand digital transformation or efforts will ‘peter out’
National Audit Office report says that the people making digital transformation decisions in government don't properly understand the challenges Continue Reading
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News
09 Mar 2023
Millions in the Arab world use VPNs to overcome restrictions and bandwidth throttling
Citizens in the Arab world are using VPNs to help them bypass internet restrictions and increase available bandwidth Continue Reading
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News
07 Mar 2023
IT worker evidence reveals a toxic Post Office IT helpdesk that discriminated against subpostmasters
IT worker tells public inquiry that the Post Office Horizon helpdesk was toxic, rudderless and racist Continue Reading
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News
07 Mar 2023
Nationwide goes cloud native to transform payments
Nationwide Building Society is moving retail payments from on-premise systems to a cloud-native platform Continue Reading
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Feature
07 Mar 2023
What can security teams learn from a year of cyber warfare?
With the passing of the first anniversary of Russia’s invasion of Ukraine, we reflect on the ongoing cyber war, and ask what security leaders can learn from the past 12 months Continue Reading
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News
03 Mar 2023
White House unveils National Cybersecurity Strategy
The strategy will focus on ensuring closer collaboration on cyber security between government and industry, while giving software and other tech companies a bigger role in combatting threats due to their resources and expertise Continue Reading
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News
03 Mar 2023
Shawbrook Bank uses Pegasystems for low-code business process rewrite
SME lending and savings bank Shawbrook Bank is using a low-code platform from Pegasystems to rewrite outdated business processes Continue Reading
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News
02 Mar 2023
UK government migration scheme to boost tech ties with India
The UK has agreed to allow thousands of young Indian professionals to work for two years in the UK as part of a migration exchange Continue Reading
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News
01 Mar 2023
APAC is proving to be ‘substantial growth engine’ for Rimini Street
Rimini Street CEO Seth Ravin outlines growth opportunities in Asia-Pacific and discusses the company’s move up the support value chain Continue Reading
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News
28 Feb 2023
Post Office’s most senior executives hushed up Horizon errors, public inquiry told
The Post Office messaging strategy was designed to reassure staff that the Horizon accounting system was robust after Computer Weekly first revealed problems in 2009 Continue Reading
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Opinion
28 Feb 2023
Security Think Tank: Training can no longer be a compliance exercise
Historically, security training has tended to take a compliance-based focus, a ‘tick-box’ exercise using generic, off-the-shelf courses. This needs to change, says Hayley Watson of Turnkey Consulting. Continue Reading
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Opinion
27 Feb 2023
Cyber training in 2023 needs to drive measurable change
2023 will see more focus on security training programmes that not only provide employees with an understanding of the risks they face but more importantly drive measurable behavioural change, says PA Consulting’s Richard Allen Continue Reading
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Definition
24 Feb 2023
controller (computing)
A controller, in a computing context, is a hardware device or a software program that manages or directs the flow of data between two entities. In computing, controllers may be cards, microchips or separate hardware devices for the control of a peripheral device. Continue Reading
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News
23 Feb 2023
WithSecure proposes ‘undo’ button for ransomware
WithSecure’s Activity Monitor technology supposedly overcomes the shortcomings of sandbox test environments, and may be able to stop ransomware attacks from ever happening Continue Reading
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News
23 Feb 2023
Aryaka brings managed SD-WAN and SASE to more markets, verticals
Aryaka adds rich capabilities and innovations to accelerate the adoption of its cloud-based delivery for network and security services and to enable acceleration for improved application performance for increasingly hybrid workforces Continue Reading
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Definition
22 Feb 2023
STONITH (Shoot The Other Node In The Head)
STONITH (Shoot The Other Node In The Head) is a Linux service for maintaining the integrity of nodes in a high-availability (HA) cluster. Continue Reading
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News
22 Feb 2023
UK forces lead live-fire cyber war exercise
The seven-day Defence Cyber Marvel 2 exercise put cyber responders from 11 countries through their paces Continue Reading
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News
22 Feb 2023
Half of cyber leaders to switch jobs by 2025, citing stress
A substantial number of cyber security leaders are plotting their great escape, saying the industry is leaving them too stressed to go on, according to a study Continue Reading
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News
21 Feb 2023
Royal Mail resumes full export service after cyber attack
Royal Mail resumes the last of its international services as it recovers from a ransomware attack, while the Post Office offers postmasters compensation for their lost business Continue Reading
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News
21 Feb 2023
Care provider’s IT capability expands to support wider sector and beyond
Care Plus’s IT operation went from being under NHS control to an autonomous department selling its services Continue Reading
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Opinion
21 Feb 2023
Cyber security training: Insights for future professionals
Future cyber security professionals need soft skills as well as technical ones, says security educator Sudeep Subramanian Continue Reading
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News
17 Feb 2023
CIO interview: Hans van der Waal, director of global IT, Travelex
Travelex has weathered a storm that saw it sink into administration, before emerging to solidify its digital foundations for the future Continue Reading
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News
16 Feb 2023
Financial advisory firm Succession Wealth probes cyber attack
Aviva-owned wealth consultancy and financial advisory practice Succession Wealth was hit by an undisclosed security incident on 8 February Continue Reading
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Opinion
16 Feb 2023
Security Think Tank: New trends and drivers in cyber security training
Self-paced, interactive, bite-sized learning is becoming the optimum path for cyber security training in the workplace, says John Tolbert of KuppingerCole Continue Reading
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News
15 Feb 2023
Multi-purpose malwares can use more than 20 MITRE ATT&CK TTPs
Report warns of the development of increasingly sophisticated, multi-purpose malwares, and calls on defenders to play close attention to the MITRE ATT&CK framework to ward them off Continue Reading
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News
15 Feb 2023
Microsoft fixes three zero-days in February update
February’s Patch Tuesday update contains fixes for three previously unpublicised zero-days in Microsoft Office, Windows Graphics Component and Windows Common Log File System Driver Continue Reading
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News
15 Feb 2023
Royal Mail refused to pay £66m LockBit ransom demand, logs reveal
Leaked chat logs reveal Royal Mail has supposedly refused to pay a £66m ransom demand from the LockBit ransomware gang Continue Reading
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Definition
14 Feb 2023
boot
To boot (to boot up, to start up or booting) a computer is to load an operating system (OS) into the computer's main memory or random-access memory (RAM). Continue Reading
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News
14 Feb 2023
Vidar, nJRAT re-emerge as prominent malware threats in January
Trojans and infostealers once again dominate the list of most commonly observed threats, according to Check Point’s latest telemetry Continue Reading
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News
14 Feb 2023
Payment tech provider opens Finnish tech hub
Nordic payment tech supplier opens a hub in the Finnish city of Espoo to access expertise Continue Reading
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News
13 Feb 2023
KPMG launches metaverse and digital twin hub in Saudi Arabia
The Saudi Arabian government’s commitment to investing in metaverse technology has attracted a KPMG centre of excellence to its shores Continue Reading
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Definition
13 Feb 2023
Universal Naming Convention (UNC)
The Universal Naming Convention (UNC) is a standard for naming resources -- such as files and devices -- that are shared by computers on a network. Continue Reading
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News
13 Feb 2023
Security buyers lack insight into threats, attackers, report finds
The majority of cyber security purchasing decisions are made without proper insight into the attackers organisations are facing, according to a Mandiant report Continue Reading
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News
13 Feb 2023
Killnet DDoS attacks disrupt Nato websites
A series of distributed denial of service attacks on various public websites belonging to the Nato alliance were largely repelled but some resources remain unavailable Continue Reading
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News
10 Feb 2023
BNPL accounted for 12% of UK online spending in January
Buy now, pay later products from fintech providers accounted for 12% of the £8bn spent online in the UK in January, according to analysis Continue Reading
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News
10 Feb 2023
Social media platform Reddit breached in phishing attack
An unspecified threat actor obtained access to internal documents, code and business systems at Reddit after stealing employee credentials in a phishing attack Continue Reading
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News
09 Feb 2023
Banking regulatory body wants a ‘tripwire’ to flag APP fraud
Banking code of practice organisation wants banks to monitor where authorised push payment scammers are sending stolen money Continue Reading
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News
08 Feb 2023
Campaigners lament lack of movement on Computer Misuse Act reform
Westminster has opened a new consultation on proposed reforms to the Computer Misuse Act of 1990, but campaigners who want the law changed to protect cyber professionals have been left disappointed Continue Reading
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News
07 Feb 2023
Benelux CIO interview: Marijn Grevink, leader of digital transformation, Mars
In an interview with Computer Weekly, the digital head at Mars, Marijn Grevink, takes the wrapper off digital transformation at the company in the Netherlands Continue Reading
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News
07 Feb 2023
TSB pilots pods as branch replacements
TSB joins Barclays in adopting banking pods to ensure customers have access to physical banking services as the number of high street branches declines Continue Reading
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News
06 Feb 2023
The Security Interviews: How to overcome data protection compliance challenges
Complying with the vast swathe of data protection legislation around the world is complex, especially for smaller organisations without the necessary expertise. Could the compliance process be simplified, and if so, how? Continue Reading
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Opinion
03 Feb 2023
Security Think Tank: In 2023, we need a new way to cultivate better habits
Regular, small adjustments to behaviour offer a better way to keep employees on track and cultivate a corporate culture of cyber awareness, writes Elastic’s Mandy Andress Continue Reading
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Opinion
02 Feb 2023
Security Think Tank: Getting the training and development mix right
Rob Dartnall, CEO at SecAlliance and chair of Crest’s UK Council, describes the need for formal, varied and continuous development in the cyber security sector Continue Reading
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News
02 Feb 2023
North Korea’s Lazarus gang exposes itself in opsec failure
WithSecure researchers linked a campaign of cyber attacks targeting medical research and energy firms to North Korea’s infamous Lazarus APT after a group member accidentally screwed up Continue Reading
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News
02 Feb 2023
Suspected LockBit ransomware attack causes havoc in City of London
A suspected LockBit ransomware attack on trading software firm Ion has caused chaos for City of London traders Continue Reading
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News
01 Feb 2023
Cisco fixes two bugs that could have led to supply chain attacks on users
Two vulnerabilities uncovered in Cisco hardware could have opened the door to serious supply chain cyber attacks, according to the Trellix researchers who found them Continue Reading
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News
01 Feb 2023
Malware variant can block contactless payments
Kaspersky warns that the latest variant of the Prilex malware can block contactless payments to force people to insert cards, enabling criminals to steal money Continue Reading
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News
01 Feb 2023
UK Cyber Council and ISACA launch audit, assurance programme
The UK Cyber Security Council has teamed up with ISACA to partner on a new audit and assurance programme for security pros Continue Reading
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News
31 Jan 2023
Cyber training firm launches £20k data protection scholarship
Training specialist Freevacy has launched a £20,000 scholarship fund to train data privacy and protection professionals Continue Reading
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News
31 Jan 2023
Russian DDoS hacktivists seen targeting western hospitals
A swathe of attacks by the Putin-supporting DDoS operation known as Killnet has targeted hospitals and other infrastructure in several Nato countries, with the UK thought to be at risk Continue Reading
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News
31 Jan 2023
GitHub warns Desktop, Atom users after code-signing certificates pinched
Threat actors stole encrypted code-signing certificates for GitHub’s Desktop and Atom applications in December 2022, prompting warnings for users Continue Reading
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Opinion
31 Jan 2023
Three outsourcing trends to look out for in 2023
ISG's Andreas Fahr outlines three IT sourcing trends to look out for in the coming year. Continue Reading
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News
31 Jan 2023
Digital banking changing the high street forever as banks close branches and open alternatives
Banks are reshaping their channels as customers move to digital services, with physical innovation complementing digital strategies Continue Reading
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News
31 Jan 2023
Royal Mail recovers more International Tracked services
Royal Mail is making further progress in recovering IT systems hit by a ransomware attack, and has re-enabled another tranche of international export services Continue Reading
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Definition
30 Jan 2023
chief operating officer (COO)
A chief operating officer (COO) is the corporate executive who oversees ongoing business operations within the company. Continue Reading
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News
30 Jan 2023
Former Fujitsu staff under police investigation to face Post Office IT scandal inquiry
Two former Fujitsu IT professionals being investigated for potential perjury will face Post Office Horizon public inquiry in May Continue Reading
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News
30 Jan 2023
Noventiq eyes APAC IT services market
IT services provider Noventiq has been expanding its presence in APAC through several acquisitions in India, and is eyeing a bigger slice of the region’s IT services pie Continue Reading
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News
27 Jan 2023
UK local authorities reveal connectivity priorities, challenges
Study examining topics ranging from gigabit-capable broadband to 5G, smart places, telecoms and net-zero finds progress being made in UK local government, but challenges remain in the drive to improve digital connectivity Continue Reading
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News
27 Jan 2023
Hive ransomware gang taken down after FBI hacks back
The FBI hacked into Hive’s servers, stole its decryption keys and then took down its servers in a major action that has successfully disrupted a prolific and dangerous ransomware operation Continue Reading
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News
25 Jan 2023
Leeds Building Society uses AIops in Dynatrace to improve observability
Automation and AI is improving how the service delivery team assesses the business impact of an IT service degradation Continue Reading
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News
25 Jan 2023
Arnold Clark cyber attack claimed by Play ransomware gang
A cyber attack that struck car dealer Arnold Clark prior to Christmas has been claimed as the work of the Play ransomware cartel Continue Reading
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News
25 Jan 2023
Boards struggle to resolve cyber risk in digital supply chains
Accelerated digitisation of supply chains is introducing more cyber risk for which many organisations seem unprepared, according to the BSI’s annual report on supply chain risk Continue Reading
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Feature
25 Jan 2023
Green storage: Savings to be made but tricky to achieve
Storage upgrades can bring energy savings. New hardware, the cloud and as-a-service procurement models all cut costs, but can need careful tweaking to get right Continue Reading
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Feature
24 Jan 2023
IT’s shift to the cloud: Veeam’s data protection report in detail
With half of servers in the cloud, most backup and nearly all disaster recovery cloud-centric, the shift to the cloud is significant – but container backup is one area that is yet to settle down Continue Reading
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News
24 Jan 2023
Nationwide Building Society CIO to join Co-operative Bank
Gary Delooze to join Co-operative Bank as CIO after six years heading up Nationwide Building Society’s IT department Continue Reading
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News
24 Jan 2023
SSRF attacks hit 100,000 businesses globally since November
There has been a dramatic increase in attacks exploiting the ProxyNotShell/OWASSRF exploit chains to target Microsoft Exchange servers Continue Reading
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News
24 Jan 2023
SMEs keen on embedded finance, but more choice needed to increase take-up
Suppliers to small and medium-sized enterprises need to offer more choice when embedding financial products in their services if take-up is to increase Continue Reading
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News
23 Jan 2023
Trellix automates patching for 62,000 vulnerable open source projects
Since revealing startling statistics about the prevalence of a 15-year-old Python vulnerability, Trellix says it has helped fix almost 62,000 vulnerable projects in the past four months Continue Reading
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News
23 Jan 2023
NCSC warning over cyber risk to charity sector
Cash-strapped charities without the resource to tackle their resilience deficit are increasingly at risk from malicious actors, says the NCSC Continue Reading
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News
23 Jan 2023
More than 1,000 tech roles chopped at Capital One
US bank makes tech job cuts as its digital transformation moves into a new phase Continue Reading
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E-Zine
20 Jan 2023
CW APAC January 2023 – Trend Watch: CIO Trends
As we enter a new year, it remains vital for IT leaders to keep track of the latest developments across the industry. In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly looks at predictions for 2023, how the Australian Red Cross managed a donation surge, Mondelez’s digital transformation and Singapore’s public sector IT strategy Continue Reading
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News
19 Jan 2023
UK seeks to ban sharing ‘positive’ Channel crossing videos online
Under UK government amendments to the Online Safety Bill, video footage that shows people crossing the Channel in a ‘positive light’ could be added to a list of illegal content that all tech platforms must proactively prevent from reaching users, while senior managers could face further criminal sanctions Continue Reading
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News
19 Jan 2023
Outdated IT infrastructure poses growing risk to UK Security Vetting
Delays to UKSV’s important work in safeguarding the country’s national security are in part down to a legacy IT estate in dire need of modernisation, says the NAO Continue Reading
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News
18 Jan 2023
Ukraine cyber teams responded to more than 2,000 attacks in 2022
The Ukrainian authorities responded to more than 2,000 major cyber incidents during 2022, and are blocking thousands more potential attacks every day Continue Reading
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News
18 Jan 2023
Advisory board goal for Post Office scandal victims to be returned to rightful financial position
The board set up to monitor the compensation scheme for Post Office scandal victims agrees goal of returning them to the financial position they would be in had the scandal never happened Continue Reading
