Collaboration software and productivity software
Collaboration software and productivity software go increasingly hand-in-hand as IT managers look to make better use of information and document sharing across their organisations. For many companies, Microsoft Office is already a standard tool for personal productivity, but tools such as social media, workflow and business process management (BPM) are important aspects of any collaboration software strategy. We look at the latest trends.
-
Feature
14 Jun 2024
The sustainable office in the age of hybrid work hotelification
For many, the phrase ‘hotelification’ may raise some hackles, yet in the context of the office, the concept has continued apace since the pandemic struck. The move towards creating a more sustainable workspace, however, remains rather more muted Continue Reading
-
News
06 Jun 2024
Zoom opens immersive Experience Centre in London
Leading collaboration and communications technology firm looks to raise bar of international footprint and strengthen UK commitment with major investment Continue Reading
-
News
06 Jun 2024
UK firms still struggling to enable hybrid work
Survey reveals UK firms are still struggling to make hybrid work effective, with 62% of workplaces changing policy in the past four years and failure to adopt suitable digital tools leading employees to feel overwhelmed and frustrated Continue Reading
-
News
05 Jun 2024
Collaboration suffers as businesses fail to adapt workplace technology
Research reveals critical gaps in workplace tech affecting productivity and collaboration among workers in the UK, with businesses failing to adapt IT infrastructure to suit different personality types Continue Reading
-
News
05 Jun 2024
Cisco Live: AI to fuel Cisco mission to connect and protect everything
Networking giant plots future where harnessing the power of artificial intelligence and data will allow companies to connect and protect everything across a global network where data is the ultimate differentiator Continue Reading
-
News
04 Jun 2024
Cisco gears up to cash in on AI innovation and investments
Networking giant plots out artificial intelligence-powered future within networks to build digital resilience and offer secure visibility, observability and insight across digital footprints, with $1bn global AI investment fund Continue Reading
-
News
03 Jun 2024
McLaren Formula 1 Team revs up network security with Cisco
Legendary motor racing team expands global partnership with networking giant to accelerate network security for on-premise hardware and cloud-based software, including secure firewall and XDR Continue Reading
-
Report
30 May 2024
Avaya ‘roaring forward’ in the age of experience
From beating the J-curve, riding the upward trajectory of a U-curve to a simple formula to drive business growth through enhanced customer experience. We report on the transformation taking place at Avaya Continue Reading
-
News
21 May 2024
Enterprise sector shines in steady Q1 for Zoom
Zoom’s latest financial results show continued growth beyond its roots, driven by a commitment to meet customer needs and enhance productivity Continue Reading
-
News
16 May 2024
Vodafone Business Ireland and RingCentral team for hybrid work collaboration
Business division of telco and cloud comms service provider add Ireland to territories for unified communications and collaboration solutions designed to allow businesses to embrace the evolving landscape of hybrid work Continue Reading
-
News
15 May 2024
HP, Google bring Starline collaboration out of lab and into workplace
Tech firms unveil collaboration technology project based on AI and 3D imaging, designed to make co-workers feel like they’re together from any distance Continue Reading
-
News
14 May 2024
NHS trust dismisses governors who questioned allegations of email tampering
Two NHS trust governors who raised questions in a dispute over allegations of email tampering concerning whistleblower Peter Duffy have been dismissed after an investigation that followed their suspension Continue Reading
-
Definition
07 May 2024
Slack software
Slack software is a cloud-based messaging application that enables the personnel in an organization to connect and collaborate. Continue Reading
-
Definition
29 Apr 2024
interactive whiteboard
An interactive whiteboard, commonly known as a 'smartboard,' is an advanced display tool that operates interactively, either directly or through other devices, serving as a technological advancement over traditional whiteboards. Continue Reading
-
News
23 Apr 2024
Vodafone Business aims to help SMEs boost productivity and security
Following research showing how small and medium-sized businesses could increase profits and efficiency by making better use of digital tools, UK comms provider unveils campaign to help SMEs source digital tools to boost productivity and security Continue Reading
-
News
16 Apr 2024
Major UCaaS-related outages experienced by 97% of enterprises in 2023
Survey from provider of performance management, cyber security and DDoS protection services calculates that UCaaS outages can cost up to $1m or more in lost sales and productivity Continue Reading
-
Feature
12 Apr 2024
Making hybrid working work
Out of all the many changes in business since the Covid pandemic, organisational stability has been among the most important, yet it is still generally understated. We look at what is happening in this key area Continue Reading
-
Definition
12 Apr 2024
Microsoft Teams
Microsoft Teams is cloud-based team collaboration software that offers core capabilities, including business messaging, calling, video meetings and file sharing. Continue Reading
-
News
11 Apr 2024
How GenAI use is evolving for Google Cloud customers
With more than one million developers now using Google Cloud’s generative AI systems to power their tools, Google customers have gone beyond experimentation and are now building their own agents Continue Reading
-
News
10 Apr 2024
Salesforce helps customers establish bug bounty programmes
Salesforce has added new learning content to its Trailhead platform designed to help customers develop their own bug bounty programmes Continue Reading
-
Feature
05 Apr 2024
GenAI provides future for connected engineering
Within knowledge work, it’s a rare individual who hasn’t yet come across the potential that generative AI technologies could bring to their industry. The world of engineering is now realising what GenAI can do Continue Reading
-
News
02 Apr 2024
Microsoft pushes Teams out of M365 and O365 bundle globally
Microsoft claims Teams push out of bundle will simplify pricing, with enterprise IT buyers possibly better off Continue Reading
-
News
27 Mar 2024
Avaya announces Zoom strategic partnership for collaboration
Avaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork Continue Reading
-
News
27 Mar 2024
Cisco unveils enhanced collaboration tech for the hybrid workforce
Multifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork Continue Reading
-
News
26 Mar 2024
Zoom aims to reimagine teamwork with Workplace AI collaboration platform
Comms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve productivity intelligence within familiar experience Continue Reading
-
News
26 Mar 2024
RingCentral looks to ‘reimagine’ business phone system with real-time AI
Cloud business communications provider adds artificial intelligence to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence, message translator and generative search Continue Reading
-
News
25 Mar 2024
Vodafone Business aims to boost SME effectiveness with IT Hubs channel
UK IT experts and entrepreneurs are invited to join local franchise opportunity as part of strategic drive from Vodafone to help smaller businesses better manage their IT solutions Continue Reading
-
News
20 Mar 2024
Global UCaaS market set for over 130 million users by 2028
Study from specialist comms research and consulting firm finds growth in UCaaS market continues apace, but price pressures are driving interest in value-added services Continue Reading
-
News
20 Mar 2024
ServiceNow acquires 4Industry, EY Smart to boost smart industry
Digital workflow company announced its latest acquisitions of 4Industry and EY’s Smart Daily Management app to accelerate digital transformation Continue Reading
-
Tip
13 Mar 2024
17 potential costs of shadow IT
Companies should be vigilant and consider the significant costs associated with shadow IT. Learn about these overlooked issues and how they affect the organization. Continue Reading
-
News
07 Mar 2024
BA sets out plan to revamp IT, add AI and update website
Airline plans to migrate 700 systems to cloud and run custom version of Teams to support in-flight customer comms with ground staff Continue Reading
-
News
27 Feb 2024
Black Basta and Bl00dy ransomware gangs exploiting ConnectWise vulns
More ransomware gangs have been observed exploiting two dangerous vulnerabilities in ConnectWise ScreenConnect software, prompting new warnings for users to get patching Continue Reading
-
News
27 Feb 2024
Managers want generative AI, but workers need more help getting to grips with it
Staff given artificial intelligence guidelines are more likely to experiment with the technology than those who are given none, according to a survey Continue Reading
-
E-Zine
27 Feb 2024
Microsoft’s ‘unfair’ cloud licensing under scrutiny
In this week’s Computer Weekly, we examine claims that Microsoft’s licensing policies are damaging competition in the cloud. Our latest buyer’s guide asks if hybrid cloud is now CIOs’ end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified communications market. Read the issue now. Continue Reading
-
Blog Post
22 Feb 2024
Workday Ireland study tour 2024
Workday followed the growing cadre of technology organisations taking the (arguably somewhat progressive) approach to media and analyst relations by hosting a study tour of its Dublin headquarters ... Continue Reading
-
News
20 Feb 2024
Telefónica, Matsuko launch holographic meeting experience
Telco and spatial computing firm to unveil holographic conferencing service to help users gain more effective communication and emotional connection in meetings Continue Reading
-
News
20 Feb 2024
Vodafone teams with vcita to boost small business digital productivity
Telco and software management firm launch digital business management service intended for small businesses, replacing time-consuming and manual tasks with automated and digital services Continue Reading
-
News
15 Feb 2024
Nokia intros first OT-compliant GenAI service for connected workers
Comms tech provider says it has become the first company to adapt GenAI large language model technology for operational environments Continue Reading
-
News
09 Feb 2024
Digital experience becomes new boardroom metric
Networking technology and services giant outlines new paradigm in experience economy, where next generation of chief digital officers demand unified understanding of every component of networked applications Continue Reading
-
News
08 Feb 2024
Cisco taps Apple, Nvidia to achieve distance zero and propel collaboration in new workspace
Networking and IT tech and services firm reveals solutions and partnerships with leading CE and processor manufacturer to support business in the new world of world where workspaces are being reimagined Continue Reading
-
News
06 Feb 2024
Cisco unveils innovations for observability as it looks to future networking vision
Networking and IT tech and services giant kicks off European flagship event with major enhancements to networking cloud vision, innovations in digital experience and user monitoring for cloud-native applications Continue Reading
-
E-Zine
06 Feb 2024
Generative AI – an early adopter’s experience
In this week’s Computer Weekly, as IT leaders start to implement GenAI in their organisations, we look at the experiences of one early adopter. Our latest buyer’s guide examines the key security trends for 2024. And Microsoft’s head of identity talks about a future without passwords. Read the issue now. Continue Reading
-
News
26 Jan 2024
8x8 enhances experience communications as a service suite
XCaaS platform to now include capabilities such as AI-generated post-meeting smart summaries and action items, omnichannel experiences, global workforce support, and deeper technology partner integrations Continue Reading
-
News
22 Jan 2024
AI ushering new era of intelligent CX
Annual customer experience trends report reveals that 68% of UK customer experience leaders believe chatbots can help build a stronger emotional connection with clients, with AI now the norm Continue Reading
-
Definition
12 Jan 2024
SharePoint administrator
A SharePoint administrator is the person who oversees an organization's installation and operation of the Microsoft SharePoint collaboration and content management platform. Continue Reading
-
News
10 Jan 2024
Poor tech kills hybrid work productivity
People who work from home say the IT they use is failing or performs poorly, which reduces their productivity, leading to hours of work lost Continue Reading
-
Feature
27 Dec 2023
Digital twins will change operations with use cases across industries
Digital twins are busily replicating real-world objects, processes and environments in the metaverse. Industrial and commercial applications are manifold, because the use potential of such digital twins is virtually unlimited, but technological, commercial and regulatory hurdles exist Continue Reading
-
Feature
21 Dec 2023
Digital twins to virtualise the world
The industrial metaverse and digital twins are related but are not necessarily the same – so where will digital twins play the most important role? Continue Reading
-
News
21 Dec 2023
Top 10 networking stories of 2023
This year has seen the continued adoption of software-defined wide area networks and secure access service edge as firms phase out multi-protocol label switching infrastructures, with artificial intelligence also stepping into the networking limelight Continue Reading
-
News
20 Dec 2023
Inside Zoom’s generative AI strategy
Zoom’s federated approach towards generative AI allows it to use a combination of models that are most suitable for the task on hand while lowering costs for itself and customers Continue Reading
-
E-Zine
19 Dec 2023
The ransomware threat to UK critical infrastructure
In this week’s Computer Weekly, a parliamentary report warns that a lack of ransomware preparedness at the highest levels of government is leaving UK critical national infrastructure dangerously exposed – we analyse the risks. We examine how AI tools are helping to enhance cloud security. And the CTO at jewellery retailer Pandora discusses organisational change in IT. Read the issue now. Continue Reading
-
Feature
18 Dec 2023
How hybrid work patterns change end user computing
While some organisations have mandated that staff return to the office, many places still operate a hybrid policy – we look at the IT admin challenges Continue Reading
-
News
15 Dec 2023
Jaguar Land Rover taps Tata Communications to drive production
Car maker's new technology and connectivity framework is designed to power next-generation vehicle production by improving line performance and vehicle quality using AI and real-time data insights Continue Reading
-
News
14 Dec 2023
Cisco eyes opportunities in AI, sustainability in Australia
Cisco is looking to tap opportunities in sustainability, AI and cyber security as it navigates Australia’s economic headwinds Continue Reading
-
E-Zine
12 Dec 2023
Shaping the modern workplace
In this week’s Computer Weekly, we examine how the shift to cloud services and the necessity of dealing with a hybrid workforce have changed modern IT. The emerging area of computational storage promises performance boosts for demanding workloads – we look at the challenges. And we find out how pandemic poster child Zoom plans to exploit generative AI. Read the issue now. Continue Reading
-
Feature
11 Dec 2023
Supporting a hybrid workforce
The now permanent shift to cloud services and the necessity of dealing with a hybrid workforce have changed modern IT Continue Reading
-
01 Dec 2023
Supporting a hybrid workforce
The now permanent shift to cloud services and the necessity of dealing with a hybrid workforce have changed modern IT Continue Reading
-
News
29 Nov 2023
AI to drive Zoom to new levels in 2024
Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs Continue Reading
-
E-Zine
28 Nov 2023
Datacentres or green belt? Why the UK has to choose
In this week’s Computer Weekly, we examine the minefield around datacentre planning permission across the UK, after government blocked a major development next to the M25 motorway. The metaverse is making inroads into the indus-trial world – is this the real future for the technology? And we analyse the trends changing the application software market. Read the issue now. Continue Reading
-
News
24 Nov 2023
Eir Ireland transforms contact centres to enhance customer experience
IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform Continue Reading
-
News
22 Nov 2023
Enterprise, large accounts get Zoom ahead of guidance in Q3
Communications and collaboration firm’s third quarter results for 2024 fiscal year show better-than-expected performance Continue Reading
-
Feature
17 Nov 2023
Spatial computing redraws the world of work
Immersive technologies such as augmented, mixed and virtual reality are nothing new but next-generation capabilities are coalescing into a spatial computing ecosystem that is set to create a new immersive world of work Continue Reading
-
News
17 Nov 2023
Oracle NetSuite CEO Goldberg: AI a sleeping giant coming to life
Speaking with Computer Weekly at SuiteWorld, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence has emerged from obscurity to be of business moment Continue Reading
-
News
13 Nov 2023
Dubai Electricity & Water Authority, Avaya extend customer centre alliance
Dubai utility firm enhances its customer care centre to become integrated digital interactive hub, enabling customers to access a wide range of services through an interactive voice system Continue Reading
-
News
10 Nov 2023
Orange Business shifts towards digital, aims to transform SD-WAN with VMware
Business services division of leading connectivity provider unveils strategy to offer end-to-end stack of digital solutions through B2B portfolio and strikes partnership with cloud computing company for software-defined wide-area network offer Continue Reading
-
News
07 Nov 2023
LSE Behavioural Lab highlights critical role of technology in boosting collaboration
Study at behavioural lab of leading UK education establishment finds quality of collaboration outcomes are proportional to quality of meeting technology used by both office-based and remote/hybrid workers Continue Reading
-
News
01 Nov 2023
Bosch Rexroth adds Nokia to automation ecosystem
Comms tech provider collaborates with global engineering firm to integrate virtualised operating system into its MX Industrial Edge on-premise operational technology to support private wireless 5G campus network and Industry 4.0 products Continue Reading
-
News
31 Oct 2023
Zoom extends AI Companion as it hits million meetings milestone for summaries
Collaboration and communications company’s generative AI assistant sees expanded support for 32 more languages and added capabilities for events, in-meeting questions and meeting coaching Continue Reading
-
News
30 Oct 2023
Everdome unveils Spaces metaverse-as-a-service platform
Citing a McKinsey report that reveals 60% of users are eager to transform everyday life, Dubai-based metaverse project releases metaverse-as-a-service product line, which aims to make the immersive platform more accessible for all Continue Reading
-
News
27 Oct 2023
Webex deploys AI to enhance contact centre agent potential, boost CX
AI-powered innovations in contact centre designed to generate agent efficiency and well-being, resulting in reduced turnover and improved customer experiences, faster resolution of customer needs and real business outcomes Continue Reading
-
News
26 Oct 2023
Nimo Planet completes spatial computing system for hybrid work
Spatial computer productivity platform provider launches proprietary hardware and OS to enable virtual workplace system comprising personalised, multi-screen workspace experience to hybrid workforce Continue Reading
-
News
24 Oct 2023
OCBC to roll out GenAI chatbot
Singapore’s OCBC Bank is rolling out a GenAI chatbot powered by Azure OpenAI to assist employees with writing, research and idea generation Continue Reading
-
News
23 Oct 2023
Magdi Yacoub Global Heart Centre completes contact centre upgrade
NGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility Continue Reading
-
News
19 Oct 2023
Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform
Citizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts on demand Continue Reading
-
News
18 Oct 2023
Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms
Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders Continue Reading
-
News
17 Oct 2023
Gitex 2023: Avaya plots generative AI-powered future for customer experience
Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation Continue Reading
-
Feature
16 Oct 2023
Sowing the seeds of growth through IP communications
One of the largest food processing companies in the US takes to cloud-based communications to bring about agility, mobility, efficiency and productivity gains, as well as cost reductions that are, quite literally, not small potatoes Continue Reading
-
News
12 Oct 2023
Hybrid work flexibility the leading driver underpinning successful work experiences
Study finds that while just over half of CEOs strongly believe their organisation is recognised as an employer of choice, less than half of firms provide employees with the technology they need for hybrid work Continue Reading
-
E-Zine
10 Oct 2023
Teeing up tech at the Ryder Cup
In this week’s Computer Weekly, we go behind the scenes at golf’s Ryder Cup to see the tech firsts introduced to improve the fan experience. UK tech leaders explain why they feel ‘betrayed’ by the government’s net-zero policy changes. And we examine the governance challenges behind immerse technologies such as VR and the metaverse. Read the issue now. Continue Reading
-
News
10 Oct 2023
IT and contact centre leaders embrace conversational AI or fear falling behind
Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support. But efficiency and effectiveness a point of contention Continue Reading
-
News
04 Oct 2023
Qualcomm looks to reshape digital world through spatial computing
Mobile tech giant announces new platforms, developed in close collaboration with Meta, to provide breakthrough performance in immersive applications such as mixed and augmented reality Continue Reading
-
Definition
27 Sep 2023
workflow automation
Workflow automation is an approach to making the flow of tasks, documents and information across work-related activities perform independently in accordance with defined business rules. Continue Reading
-
Definition
22 Sep 2023
real-time communications (RTC)
Real-time communications (RTC) is any mode of telecommunications in which all users can exchange information instantly or with negligible latency or transmission delays. Continue Reading
-
News
20 Sep 2023
Zoom aims for contact centre boost with Workforce Engagement Management suite
Leading communications and collaboration technology provider unveils suite designed to help boost employee engagement and customer satisfaction Continue Reading
-
Definition
18 Sep 2023
FaceTime
FaceTime is a proprietary video and audio calling service developed by Apple Inc., primarily used on iOS, iPadOS and macOS devices. Continue Reading
-
News
13 Sep 2023
Storm-0324 gathers over Microsoft Teams
An initial access broker associated with several different ransomware operations is now conducting Microsoft Teams phishing attacks Continue Reading
-
News
11 Sep 2023
Salesforce and Zoom embrace ethical hackers. You should, too
Software companies Salesforce and Zoom discuss their successful bug bounty programmes, what they learned at a recent in-person hackathon in which they participated, and why others shouldn’t be scared of hackers Continue Reading
-
News
06 Sep 2023
CIO interview: Cynthia Stoddard, Adobe
Adobe's IT chief is looking to build on its cloud migration with widespread adoption of AI, machine learning and robotic process automation – as well as low-code/no-code software development tools Continue Reading
-
Feature
05 Sep 2023
Gearing up for the industrial metaverse
With the hype around the metaverse probably at an all-time low since the former Facebook invented it, it could be argued that its potential is at an all-time high. Where will this potential be exploited and though what tools? Continue Reading
-
News
05 Sep 2023
Zoom looks to transcend AI hype with Companion
Collaboration and comms technology firm makes further addition to comms platform to help improve collaboration and productivity through generative AI-powered assistant Continue Reading
-
News
01 Sep 2023
Zoom takes Notes to collaboration suite
Collaboration and comms technology firm unveils workspace technology to offer clean user experience that allows users to create agendas and notes while staying in core conferencing platform Continue Reading
-
News
31 Aug 2023
Teams unbundled in European economic community
Following the European Commission’s antitrust investigation, the tech giant will offer cheaper Office 365 and Microsoft 365 suites without Teams Continue Reading
-
News
31 Aug 2023
Cisco expands customer experience services portfolio
Lifecycle services technology launched to give businesses ability to align priorities with clear and measurable outcomes to ensure their technology investments support their business, technology and operational goals Continue Reading
-
News
30 Aug 2023
8x8 adds to AI self-service capabilities with voice interactions for customer assistant
Open beta programme sees launch of service based on conversational artificial intelligence designed to allow contact centre customers to add voice self-service capabilities Continue Reading
-
News
24 Aug 2023
Google bets on AI-backed cyber controls for Workspace users
Zero-trust and digital sovereignty controls are the focus of a series of enhancements being made for Google Workspace users Continue Reading
-
News
23 Aug 2023
Kura rolls out Avaya Enterprise Cloud to transform customer experience
UK’s largest independent outsourcer replaces five legacy systems to deliver lower TCO, advanced contact centre features on-demand, scalability and external platform integration Continue Reading
-
News
23 Aug 2023
Enterprise elevated in Zoom Q2
Collaboration and communications technology provider releases second-quarter results showing steady increase in total revenue and significant rise in enterprise revenue Continue Reading
-
News
15 Aug 2023
London calling as Zoom opens hub heralding new era of modern work
Communications tech provider makes latest evolutionary step having gained reputation as breakthrough pandemic collaboration company, opening doors on hub in UK capital to support hybrid ways of working Continue Reading
-
News
11 Aug 2023
Voxnube, Altigen unite for cloud-based Microsoft Teams phone systems in Europe
Partnership to combine voice offerings with multi-channel intelligent routing expertise to allow European enterprises to use Microsoft service as primary communications and collaboration platform Continue Reading
-
News
10 Aug 2023
USDM Life Sciences grants Cloud Assurance Certification to PTC AR design kit
As it ramps up its foray into immersive technologies, engineering tech company sees AR development kit gain certification from compliance firm, allowing users to generate audit-ready documents to serve as regulatory evidence Continue Reading
-
News
10 Aug 2023
Cisco: Hybrid work needs to get better
Cisco’s head of collaboration and security talks up the state of hybrid work and calls for organisations to create magnets rather than mandates for workers to collaborate in the workplace Continue Reading
-
News
09 Aug 2023
Sourcewell awards Avaya unified communications and contact centre contract
Leading purchasing consortium selects customer experience technology provider for unified communications and contact centre contract covering government, education and non-profit organisations Continue Reading